SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.
Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos, Abuja, Rivers, Imo
Employment Type: Full-time
Core Responsibilities
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for happy calls to customers and dealers.
- Responsible for spare part request in line with job card details.
- Responsible for job completion feedback to the customer.
- Forward all Job Card and faulty products to the service centre supervisor.
- Preparation of defective parts failure report(Panel, PCB & Compressor )
- Preparation of daily work report.
Requirements
- Candidates should possess a Bachelor’s Degree or equivalent
- Minimum of 2 years experience in a similar role.
- Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 10th October, 2021
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
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