The Nigerian Electricity Supply Corporation (NESCO) is a company in Nigeria. It helps people by making, selling, and giving electricity to people in Plateau State and nearby areas. NESCO works in the Electricity Supply Industry, helping homes and businesses get power.
Job Title:
Walk-in Customer Officer
Location:
Nigeria
Employment Type:
Full-time
Purpose of the Job
The job of the Walk-in Customer Officer is to talk to customers who come into the office. The officer listens to their problems, answers questions, and helps solve any issues they have. This is a customer service job. You will also help the Call Centre Supervisor with everyday work.
Key Duties and Responsibilities
As a Walk-in Customer Officer, here are your main tasks:
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Be the first person walk-in customers talk to and help them in a polite and professional way.
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Listen to customer service problems and write them down correctly.
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Help solve customer problems by talking to other teams and following up until the issue is fixed.
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Teach customers about bills, payment options, and electricity rules.
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If a customer’s problem can’t be fixed quickly, tell the right team and check that it gets solved.
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Keep good records of all customer service conversations and feedback.
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Make sure your work follows the rules of NESCO and the Electricity Supply Industry.
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Help the Call Centre Supervisor with daily tasks.
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Do any other job the Supervisor gives you.
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Write reports and share them with the Supervisor.
The Walk-in Customer Officer plays a big part in keeping customers happy and making sure the Electricity Supply Industry works well.
Minimum Educational & Professional Qualifications, Experience, and Knowledge
To apply for this job, you need:
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A Higher National Diploma (HND) or something similar in Business Administration or Social Science.
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At least 3 years of experience working in customer service, especially in the Electricity Supply Industry.
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To be a full member of a professional body.
Attributes and Competencies
The best person for this Walk-in Customer Officer job should have:
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Good knowledge about electricity rules and how the Electricity Supply Industry works.
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A friendly attitude for customer service, even in hard situations.
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A good understanding of how customers pay their bills and how billing works.
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Clear communication and good people skills.
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Ability to solve problems and make good decisions.
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Energy to work fast and help many customers.
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Ability to do many things at once and stay organized.
Application Closing Date:
1st July, 2025
How to Apply
If you are interested and have the right experience, send your application. Include a cover letter, copies of your certificates, and your CV with contact information and the names of three referees. You can send this by post, courier, or email.
Send to:
The Human Resources and Administration Manager
Nigerian Electricity Supply Corporation (Nigeria) Limited
10 Barkin Ladi Road,
P. O. Box 15,
Bukuru, Jos South,
Plateau State.
Email (use the job title as the subject):
📝 Note: Only people who are shortlisted will get a reply and be called for interviews.
FAQs – Walk-in Customer Officer Recruitment at NESCO
❓What is the job of a Walk-in Customer Officer?
A Walk-in Customer Officer helps customers who come into the office. The officer listens to their problems, helps solve them, and explains electricity issues.
❓Do I need experience in the Electricity Supply Industry?
Yes. You need at least 3 years of experience in customer service, especially in the Electricity Supply Industry, to apply for this job.
❓What kind of degree do I need?
You need a Higher National Diploma (HND) or something similar in Business Administration or Social Science.
❓Is the Walk-in Customer Officer job full-time?
Yes. This is a full-time job in customer service at NESCO.
❓When is the last day to apply?
The application closes on 1st July 2025. Make sure to send in your documents before this date.