Recruitment Opportunities for Customer Service Representatives at GIG Logistics

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At GIG Logistics we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana, and the United States of America, and we are seeking dedicated professionals to help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!

We are recruiting to fill the position below:

 

Job Title: Customer Service Representatives

Locations: Anambra, Delta, Edo and Lagos
Employment Type: Full-time

Job Description

  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
  • By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Education Requirements

  • OND / HND / B.Sc in any field of study.
  • Qualification / requirements:
  • 1 year in Customer Service Jobs
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Experience and skills requirements:
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Work Hours:

  • 20 to 40 hours per week for part time workers

Salary
N80,000 – N150,000 (Monthly).

 

 

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the job title and current location as the subject of the mail (e.g Customer Service Representative / Asaba) as the subject of the e-mail

 

Application Deadline  27th June, 2021

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
    They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
    • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
    • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
    • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
    • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
    • Applications submitted after the deadline will not be considered.
    • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
    • Only qualified candidates will be invited for interview
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