Vacancies at OPay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. OPay is a one-stop mobile-based platform for payment and other essential services in your everyday life. Millions of users rely on OPay daily to send and receive money, and pay bills.

We are recruiting to fill the position below:

Job Title: Customer Support Agent

Location: Nigeria 
Employment Type: Full-time

Job Summary

  • The Customer Support Agent is responsible for the resolution of all inquiries, complaints, and requests received via OPay customer support telephone lines, establishing and management of customer relationships.

Key Duties / Responsibilities

  • Answer all incoming calls from customers and provide resolution to complaints, inquiries, and requests.
  • Document and report all call information according to standard operating procedure.
  • Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
  • Follow up with customer calls where necessary.
  • Report service failures and other product-related issues observed while taking calls from customers to the call center management for further action.

Requirements

  • Minimum of ND in Mass Communication or related courses
  • 1-2 years experience as a call center or customer service agent.
  • Strong written and verbal communication skills, with attention to detail
  • Strong analytical, organizational, and multi-tasking skills.
  • Energetic, highly self-motivated, and able to work efficiently and productively.
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Application Closing Date
17th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Business Development Officer (SME)

Location: Nigeria 
Employment Type: Full-time

Job Responsibilities

  • On-boarding SME merchants on our virtual account within their assigned locality in the state.
  • Deploy POS if needed and manage relationships.
  • Continuously build a stronger Merchant
  • Setting goals and developing plans for business and revenue growth.
  • Foster and develop relationships with customers/clients
  • Have a good understanding of the business’s products or services and be able to advise others about them

Job Requirements

  • B.Sc. / HND in any Management or Social Science Degree
  • 1 – 2 years experience as a Direct Sales Agent, or retail banking sales experience.
  • Extremely flexible, result-oriented, and hardworking with a strong track record of success
  • Good selling and customer relationship skills.
  • Self-motivated and able to work independently to meet and exceed sales targets.
  • Good oral & written communication skills.

Application Closing Date
17th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Sector Head (Sales – Ecommerce)

Location: Nigeria 
Employment Type: Full-time

Job Description

  • The Sector Head -(E-Commerce) is a high-performing Sales and business development professional to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
  • The Sector head will be responsible for maximizing our sector team potential, crafting sales plans, and onboarding merchants.

Key Responsibilities

  • Achieve growth and hit sales targets by successfully onboarding key sector merchants.
  • Design and implement a strategic business plan to onboard and manage sector relationships
  • Build and promote strong, long-lasting merchant relationships by partnering with them and understanding their needs
  • Present sales, revenue, and expenses reports and realistic forecasts to the line manager
  • Identify emerging opportunities and market shifts while being fully aware of new products and competition status
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Job Requirements

  • HND / B.Sc / M.Sc Degree in Business Administration or any related field
  • Relevant prior experience of a minimum of 8 years of experience in Sales or Business Development with a minimum of 3 years as a manager or regional lead in a top E-commerce firm
  • Must have a vast knowledge of the E-Commerce sector verticals.
  • Must have managed businesses in the E-Commerce Space and, have good relationships with stakeholders.
  • Must have requisite negotiation and communication skills
  • Must have strong leadership skills
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
  • Committed to continuous education through workshops, seminars, and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise.

Application Closing Date
14th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Partnership Manager

Location: Nigeria 
Employment Type: Full-time

Responsibilities

  • Identify and onboard new partners
  • Engagement with potential partners to derive strategic partnerships for the organization.
  • Increase partnership relationships on all our key business units and needs.
  • Commercials negotiations with existing and new Partners to support the business goal of optimizing profit.
  • Manage relationships with existing partners, and develop strategies to improve business revenue.
  • Monitor industry trends and stay up-to-date on competitors and market conditions
  • Develop and maintain strong relationships with partners, and work closely with them to achieve mutual goals.
  • Attend industry events and conferences to build relationships and promote the company.
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Job Requirements

  • Bachelor’s Degree or above in Statistics, Finance, and Economics is preferred;
  • 5 years or more experience in partnership with a FINTECH preferably or a commercial bank.
  • Relationship Management experience.

Application Closing Date
10th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

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