The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
We are recruiting to fill the position below:
Job Title: Customer Service Assistant
Location: Nigeria
Department: Exams
Contract type: Locally Engaged
Duration: 1-year fixed term contract
Pay band: 2
Slots: 3
Role Purpose
- The Role holders will support the achievement of country plan objectives in Nigeria by delivering customer services. The successful candidate will project a professional image of British Council and provide a high quality, welcoming and efficiently integrated enquiry service for the full range of the British Council’s English and Exams activities, product and services.
- You will need to meet Customer Service Excellence standards in all inbound and outbound contact with customers.
Requirements
Essential:
- English Language Proficiency Level minimum B2, written and spoken
- University Degree or equivalent work experience
- At least 2 years dealing with customers and enquiries within a reputable customer service environment with proven positive track record
- Proven experience of providing service within quality standards
- IT skills and experience working with MS Word & MS Excel
- Minimum 2 years call centre experience
- Experience working with CRM (Client Relationship Management) & Call management systems
- Attention to details
Desirable:
- Fluency in one of the 3 major Nigerian languages – Hausa, lgbo or Yoruba
- Customer Service qualification
- Experience in supervising a group of people to achieve a specific purpose
Salary
N3,390,541 per annum.
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: Candidates must have current legal right to live and work in Nigeria
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
Application Deadline 25th April, 2021.