Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Lagos
Job Type: Full time
Reporting To: Contact Centre Manager
Role Purpose
- Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Respond to billing inquiries and handle customers’ high bill complaints.
- Updating customers’ account.
- To take telephone calls on behalf of IE in order to fulfil customer requirements.
- To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Provide information about company programs, products and services.
- Report electric emergencies and outages.
- Provide data to customers requesting new services and/or construction and channel to appropriate office.
- Seek resolution of customer complaints.
- Respond to utility commission and agency inquiries.
- Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Minimum Qualifications
- This role requires a first degree in a Social Science or related course
- Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
- Possesses current knowledge of profession.
- Knowledge of the business
- Good customer service management
- Good Phone Skills
- Good Analytical skills
- Commitment to Task
Behavioral Competencies:
- Ability to work under pressure and multi task effectively
- Good Verbal communication & interpersonal Skills
- Attention to Detail.
- Persuasive
- Good customer Service
How to Apply
Interested and qualified candidates should:
Click here to apply
Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed
• We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web
• We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
• Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
• We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
• Applications submitted after the deadline will not be considered.
• Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
• Only qualified candidates will be invited for interview
VACANCY: Ikeja Electricity Distribution Company (IKEDC) recruitment for Call Center Agents