Recruitment at Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

Job Title: Reservations Manager

Job ID: 26001847
Location: Lagos
Job Type: Full-time
Career area: Reservations

Job Summary

• Responsible for soliciting and managing of reservations sales-related opportunities.
• Manages and provides training and work assignments to Reservations Sales staff.
• Actively up-sells each business opportunity to maximize revenue opportunity.
• Achieves personal and team related revenue goals.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides service to our customers in order to grow share of the account on behalf of the company.

Core Work Activities
Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities:

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.

Providing Exceptional Customer Service:

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities:

• Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Creates monthly labor scheduling for team.

Additional Responsibilities:

• Utilizes applicable intranet for resources and information.
• Creates contracts as required.

Candidate Profile
Education Qualification and Experience:

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: F&B Service Expert (Barman)

Job ID: 26210117
Location: Lagos
Job Type: Full-time
Career area: Food and Beverage & Culinary

Position Summary

• Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.
• Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal.
• Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

Responsibilities

• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualification

• Education: High School Diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Assistant Revenue Manager

Job ID: 26005766
Location: Ikeja, Lagos
Career area: Revenue Management

Job Purpose

• To support the development and execution of revenue management strategies that maximize market share and profitability.
• This involves daily monitoring of inventory, competitor pricing analysis, and demand forecasting to ensure the “right product is sold to the right customer at the right time.”

Key Responsibilities

• Data Analysis & Reporting: Prepare and analyze daily, weekly, and monthly revenue reports (e.g., RevPAR, ADR, and Occupancy for hotels). Identify trends and anomalies in booking patterns.
• Pricing & Inventory Management: Assist in setting daily BAR (Best Available Rate) and managing inventory across all distribution channels (OTAs, GDS, and Direct).
• Market Intelligence: Monitor competitor pricing and local market demand (events, holidays, etc.) to recommend strategic adjustments.
• Forecasting: Assist in the preparation of monthly and annual revenue forecasts and budgets.
• Channel Management: Ensure price parity across all third-party platforms and troubleshoot any connectivity issues between the Property Management System (PMS) and Channel Managers.
• Collaboration: Work closely with Sales, Marketing, and Reservations teams to align promotional offers with revenue goals.

Required Skills & Qualifications

• Education: Bachelor’s degree in Hospitality Management, Finance, Business Administration, or a related field.
• Experience: 2–4 years of experience in revenue management, reservations, or front office operations.
• Technical Proficiency: Advanced Microsoft Excel skills (Pivot tables, VLOOKUPs, formulas).
  • Experience with Revenue Management Systems (e.g., IDeaS, Duetto) and PMS (e.g., Opera).
• Analytical Mindset: Ability to translate complex data sets into actionable business insights.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – Revenue

Job ID: 26005775
Location: Ikeja, Lagos
Career area: Revenue Management

Position Summary

• Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.
• Assist in the preparation of the agenda and other supporting documents for sales strategy meetings.
• Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.
• Assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability.
• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.
• Escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner.
• Monitor the compliance with and participation in Company promotions and eCommerce channels.

Responsibilities

• Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested.

Preferred Qualifications

• Education: High School diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Junior Sous Chef (Pastry)

Job ID: 25202687
Location: Lagos
Job Type: Full-time
Career area: Food and Beverage & Culinary

Job Summary

• Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen.
• Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation.
• Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Ensuring Culinary Standards and Responsibilities are Met:

• Maintains food handling and sanitation standards.
• Performs all duties of Culinary and related kitchen area employees in high demand times.
• Oversees production and preparation of culinary items.
• Ensures employees keep their work areas clean and sanitary.
• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.
• Complies with loss prevention policies and procedures.
• Strives to improve service performance.
• Communicates areas in need of attention to staff and follows up to ensure follow through.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Checks the quality of raw and cooked food products to ensure that standards are met.
• Assists in determining how food should be presented and creates decorative food displays.

Supporting Culinary Team Activities:

• Supervises daily shift operations.
• Ensures all employees have proper supplies, equipment and uniforms.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures completion of assigned duties.
• Participates in the employee performance appraisal process, giving feedback as needed.
• Handles employee questions and concerns.
• Communicates performance expectations in accordance with job descriptions for each position.
• Participates in an on-going employee recognition program.
• Conducts training when appropriate.
• Monitors employee’s progress towards meeting performance expectations.

Maintaining Culinary Goals:

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.

Providing Exceptional Customer Service:

• Sets a positive example for guest relations.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Empowers employees to provide excellent customer service within guidelines.

Additional Responsibilities:

• Reports malfunctions in department equipment.
• Purchases appropriate supplies and manages food and supply inventories according to budget.
• Attends and participates in all pertinent meetings.

Candidate Profile
Education Qualification and Experience:

• High School Diploma or GED; 4 years experience in the Culinary, Food and Beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Voyage Leadership Development Program – Finance, Human Resources, Revenue (March 2026)

Job ID: 26001384
Location: Lagos
Job Type: Full-time
Career area: Management Development Programs/Interns

Description
The Voyage Global Leadership Development Program

Voyage: Training tomorrow’s leaders today:

• Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities.
• Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career.
• Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.

About the Journey

• Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:
  • Human Resources
  • Revenue Management
  • Sales & Marketing
• When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out.
• You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools.
• Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location.
• You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.

The Experience You’ll Gain

• Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel.  If accepted into this elite program, you will:
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training

Destination: Marriott leadership

• You’ll participate in management meetings and collaborate with Voyage participants worldwide.
• You’ll be expected to solve challenges, as well as offer ideas and innovative solutions.
• You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences.
• After graduation, you’ll be well-prepared to pursue your passion and take on new challenges.
• Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.

Ready to embark?
To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:

• Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization in the country you apply
• Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: Voyage Leadership Development Program – Finance, Human Resources, Revenue (March 2026)

Job ID: 26001384
Location: Lagos
Job Type: Full-time
Career area: Management Development Programs/Interns

Description
The Voyage Global Leadership Development Program

Voyage: Training tomorrow’s leaders today:

• Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities.
• Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career.
• Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.

About the Journey

• Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:
  • Human Resources
  • Revenue Management
  • Sales & Marketing
• When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out.
• You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools.
• Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location.
• You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.

The Experience You’ll Gain

• Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel.  If accepted into this elite program, you will:
  • Cultivate customer relationships
  • Be a champion for innovation within the organization
  • Get exposure to managing projects & people
  • Improve processes & pitch new initiatives through your Voyage project
  • Take on special projects that will draw upon all your training

Destination: Marriott leadership

• You’ll participate in management meetings and collaborate with Voyage participants worldwide.
• You’ll be expected to solve challenges, as well as offer ideas and innovative solutions.
• You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences.
• After graduation, you’ll be well-prepared to pursue your passion and take on new challenges.
• Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.

Ready to embark?
To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:

• Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
• Superior critical-thinking & interpersonal communication skills
• The ability to foster relationships & work collaboratively
• The ability to self-manage & be a self-starter
• A real desire for personal & professional growth
• Work authorization in the country you apply
• Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online