Recruitment at Standard Bank Group

Recruitment at Standard Bank Group

Standard Bank Group is an African-focused, client-centric, digitally enabled integrated financial services group with compelling competitive advantages. Our strategy is underpinned by our purpose and revolves around delivering simple, relevant and holistic solutions to our clients through their channel of choice in a seamless manner. Our strategy provides us with the path to get there.

We are recruiting to fill the position below:

Job Title: Team Lead, Projects

Location: Nigeria
Employment Type: Full Time

Job Description

• Responsible for guiding a team to successfully complete projects within established scope, time, and budget constraints. Defining project scope, setting timelines, and creating budgets.
• To monitor and support the Project management aspect during the construction of bank buildings and ATM deployments.
• Facilitate the seamless handover of completed structures to the end user units. The job entails extensive travel to support, guide and facilitate the Bank’s property network expansion plan.
• Planning, organizing, and motivating team members, as well as managing resources, tracking progress, and communicating with stakeholders in ensuring smooth delivery of projects.
• Ability to plan, initiate, execute, control and close projects related to the construction of bank buildings and ATM deployments.
• The ability to compile documents, schedule meetings, update project plans, coordinate feedback and organise project related records.
• Ability to manage contractual obligations in order to deliver the objectives required in the contract.
• Apply knowledge and understanding the role and functions of construction and the built environment within the context of the local legislative and industry regulatory framework.
• Establish, monitor and manage physical, operational and process risk controls and levels of authority in the POR to minimize risk exposure.
• The ability to translate the organisation’s vision and long term goals into medium and short term deliverables.

Qualifications

• BSc Degree in Project Management / Architecture / Building Construction or related field.
• Professional certification in relevant field can be an added advantage.

Experience:

• A minimum of 7 years real estate experience.

Behavioural Competencies:

• Making Decisions
• Empowering Individuals
• Upholding Standards
• Directing People
• Interacting with People.

Technical Competencies:

• Risk Management
• Real Estate Industry Regulatory Framework
• Project Definition
• Project Management
• Project Planning.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

Job Title: Administrator, Travel Desk

Location: Nigeria
Employment Type: Full Time

Job Description

• Responsible for contributing to and continually improving an efficient and cost effective process designed to assist staff in their travel in compliance with the bank’s policies and Government regulations.
• Coordinates processes to ensure stakeholders 360 satisfaction. An awareness of and strategic response to external influences, such as legislation, costs and environmental pressures is vital.
• Assist in arranging domestic and international staff travel bookings, confirmations and hotel reservations.
• Assist in visa procurement, transfer protocol arrangement.
• Able to handle quick and last-minute changes in travel plans.
• Churning out travel-related reports as demanded
• Maintains an excellent relation with external stakeholders such as embassies, immigration, airport staff etc
• Ensure efficient and prompt services are delivered to both external and internal customers.
• Keep an adequate record on expenses on visa applications and tickets.
• Accurate processing of invoices and prompt payments to service providers.

Qualifications

• BSc Degree in Project Management/Architecture/ Building Construction or related field.

Experience:

• 3-5 years working experience in travel industry
• Working knowledge on visa issuance and ticket booking
• Abreast with the travel industry information
• Well informed about embassies.

Behavioural Competencies:

• Problem Solving
• Decision Making
• Interacting with People
• Inviting Feedback
• Planning.

Technical Competencies:

• Data Analysis
• Planning, Forecasting and Budgeting
• Reconciling Financial Records
• Service Management Processes
• Supplier Relationship Management
• Travel Arrangements.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Facilities

Location: Nigeria
Employment Type: Full Time

Job Description

• To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition.
• Responsible for day-to-day operational activities in the assigned region.
• To ensure that all operations are in accordance with established health, safety and environmental standards and regulations and that services purchased are of acceptable quality at the least possible cost.
• Ensure high standards of customer service are maintained by the facilities team, addressing and resolving issues effectively.
• Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
• Monitoring of all maintenance activities to ensure that they adhere to the service level Agreement and ensures the inspection of workmanship and materials as defined in the manuals.
• Implement and maintain safety protocols, conduct regular inspections, and ensure compliance with health, safety, and environmental regulation.
• To ensure that bank operations are in compliance with established procedures, policies, regulations and codes as it affect property maintenance.
• Coordinate the activities of all project stakeholders to ensure proper alignment with plans, processes and governance.

Qualifications

• BSc. in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
• Professional Certification can be an added advantage.

Experience:

• At least 5 years demonstrable experience in Facilities Management or Customer Service Management.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

Job Title: Transactional Banker

Location: Nigeria
Employment Type: Full Time

Job Description

• To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from foreign and local transfers, account maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc.

Job responsibilities

• To deliver excellent and consistent service delivery by setting up clients on internet and mobile banking upon receipt of customer instructions, executing local and foreign transfer instructions within improved turnaround times, processing credit card and loan requests efficiently, and managing customer complaints and enquiries in a timely and professional manner.
• To drive clear and consistent communication on our customer value proposition
• To monitor and maintain attrition rate below the set budget.
• To drive product usage and channel adoption for Private Banking clients
• To manage query and complaint management within the Private Banking segment.

Qualifications

• University Degree.

Experience Required:

• 3 – 4 years of banking experience with in‑depth knowledge of private banking clients, their financial needs, and expectations.
• Strong knowledge of wealth management instruments and investment products, a customer‑centric and service‑oriented mindset to deliver excellent and consistent service, as well as strong verbal communication skills and basic relationship management capability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

Job Title: Banker, Personal

Location: Port Harcourt, Rivers
Employment Type: Full Time

Job Description

• To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. T
• o provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments.
• To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)

Qualifications

• University Degree.

Experience:

• At least 3 years’ experience banking experience preferably in a customer-facing role, with a strong background in relationship management.

Behavioural Competencies:

• Checking Things
• Developing Strategies
• Embracing Change
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working.

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online