Food Concepts Recruitment 2026: Process Control Associate, Restaurant Manager, Etc. Jobs

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Process Control Associate

Requisition ID: 1124
Location: Nigeria
Department: Shared Services Department
Reports to (Title): Internal Control Manager
Direct Reports: Process Control Officer

Job Summary

• To monitor and maintain the production process.
• To analyze existing processes and advice on system upgrades, perform regular equipment maintenance, maintain inventory and supplies and ensure product quality.

Responsibilities

• Analyze company processes for delays, obstruction and weakness
• Advise on process upgrades to improve production rates and reduce cost
• Develop process control strategies and standards to improve operational efficiency
• Work with team to implement process control models, strategies and other methods for ensuring quality output
• Develop new standards that incorporate the new/modified system
• Provide control system support for large capital projects
• Identify and train resources on process control improvements
• Implement changes to the process control system in a timely and accurate manner.
• Assure process documentation is regularly developed and maintained.
• Identify and train resources on process control improvements.
• Execute work assignment in accordance to company standards and quality systems.
• Ensure compliance and enforcement of company, safety, environmental, governmental policies and regulations as they apply.
• Provide weekly/monthly reports on specific operating results or activities as indicated by his/her supervisor.
• Provide technical expertise in support of capital projects, process evaluation, and project modifications.
• Assist process technology and production teams in the development and programming of control sequences for all system-controlled processes

Key Performance Indicators

• Customer Service satisfaction rate
• Return on Investment
• Market penetration
• First Pass Yield

Requirements
Educational Requirements:

• A minimum of a Bachelor’s Degree in Business administration, Engineering or related field is required.

Professional Requirements:

• Possession of any relevant certification is essential

Experience Requirements:

• Minimum of 2 years’ experience in similar role
• Good knowledge of process related standards
• Knowledge of the business and Food industry

Decision Expectations:

• Optimize industrial processes from inception through to start up certification
• Develop best practices, routines and innovative solutions to improve production rates.

Working Conditions:

• Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime, if there is workload.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Restaurant Manager

Requisition ID: 2101
Location: Nigeria
Reports to (Title): Operations Manager

Job Summary

• In order to maintain the focus on key accountabilities, your job descriptions have been re-designed to ensure that you are clear about what your job involves.
• The key competencies required to deliver operational excellence are Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.

Within these five areas, the main activities for Restaurant Manager have been defined as below:

• Follow up on shift management issues
• Obtain quotes for restaurant equipment repair & maintenance
• Develop OEV action plans and implement with team
• Manage contract services to restaurants
• Accountable for H&S and Food Safety working practices
• Ensure restaurant cleanliness schedule is followed
• Financial Planning
• P&L management and accountability
• Payroll Management
• Develop and implement Annual business plans to achieve targets
• Check weekly paperwork and sign off
• Timely passing of invoices to RSC for payments
• Attend all area meetings
• Respond to customer complaints weekly
• Conduct Monthly Front Counter service Workshop Training
• Be aware of local competition and develop plans to retain customers
• Lead by example
• Plan Staffing levels and recruitment
• Conduct management appraisals
• Conduct in restaurant Induction Training
• Complete Management Schedules
• Mgt Absence & Disciplinary
• Motivate Staff via recognition techniques
• Management & staff coaching
• Conduct weekly mgt meetings
• Develop “ready for promotion” – Green Managers
• Enforce uniform standards
• Ensure staff and mgt team are aware of all marketing initiatives
•  Work with RM’s& Ops Manager to develop local marketing offers
• Ensure review of all promotion
•  Implementation of sales building programmes

Summary of Role:

• To be responsible for the total management of the restaurant business in order to achieve and maintain high standards of Quality, Service and Cleanliness.
• To ensure the effective training and development of all staff and management.
• To manage shift operations maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
• To assist in the overall management of the restaurant to ensure regulation of costs and the maximization of sales and profitability.

Operations (Health & Safety, Loss Control):

• To carry out a fully operational role as represented in the role of an Assistant Manager
• Maintain overall quality and service standards
• Follow up on management team shift control issues
• Develop Operations Excellence Audit action plan
• Manage contract services to restaurant
• Ensure that Health & Safety and Food safety working practices are adhered to at all times

Business Planning & Financial Control:

• Financial planning
• Develop budget plans and tactics to achieve targets
• P & L management (achievement of sales and profit targets as per budgets)
• Check weekly paperwork and sign off
• Ensure invoice sent to RSC promptly
• Represent the restaurant at Area Meetings
• Adhoc area responsibilities as assigned by operation managers

Customer Service:

• Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards
• Respond to written customer complaints on a weekly basis
• Ensure front counter procedures are being used consistently by all cashiers
• Be a role model for great Customer Service “lead by example”

People Management & Development:

• Hold regular staff planning meeting with Assistant Manager(s) to devise recruitment plan
• Complete competency reviews and development plans for management team
• Identify potential in staff and managers and provide individuals with development training to maximize their skills
• Carry out staff interviews and Induction Training
• Manage absence and disciplinary issues within the restaurant, seeking specialist HR advice where required
• Conduct management meetings

Sales Building:

• Keep abreast of local competition and develop plans to retain customers
• Local restaurant Marketing analysis – liaise with the Marketing department and Ops Manager on implementation of new ideas
• Work with other local Restaurant Managers to develop local offers
• Communicate and implement national and local promotions
• Manage the implementation of local sales building programmes
• Staff incentive planning and implementation.

Key Business Relationships within the Organisation:

• Staff and management team
• Restaurant Management teams in area
• Ops Manager
• HR Manager
• RSC – Restaurant Support Centre
• Suppliers/Contractors

Mandatory Courses to Attend in Role:

• Shift Management Training
• Food Safety Workshop
• Health & Safety Workshop
• On the Job Training Workshop
• Equipment Management Training
• First Aid
• Leadership Skill
• Managing Performance
• Recruitment & Retention workshop
• Sales Building & profitability Workshop.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Compensation and Benefits Manager

Requisition ID: 2020
Location: Nigeria

Job Purpose

• To manage the compensation and benefits function (i.e., payroll, incentives, benefits etc) for employees.
• The role implements new and revised compensation programs, policies and procedures to align with the company’s goals and competitive practices in compliance with the country’s regulation.

Core Responsibilities and Key Result Areas
Strategic Implementation:

• Manages the implementation and administration of compensation programs.
• Ensure consistent monitoring, implementation and compliance to labour legislation laws
• Develop and implement techniques for compiling, preparing and presenting data.
• Co-ordinate organizational staff costs for annual budget process
• Optimizing Total Rewards to Drive Engagement & Performance
• Develop and implement HR metrics that enables informed decision.

Compensation and benefits management:

• Ensure prompt and accurate administration of compensations, rewards and benefits to employees and pensioners
• Ascertain and ensure prompt resolution of staff complaints on compensation rewards and benefits
• Ensure compensation reviews based on classification or reclassification of jobs, promotions, etc.
• Ensure cross-checking and reviews of figures prior to payment of compensations and benefits to ensure accuracy
• Ensure administration of Human Resources Information System(HRIS) to achieve timelines and efficiency
• Acts as consult for HOD regarding compensation related issues
• Ensures compliance with federal, state and local compensation laws and regulations
• Prepares and deploys periodic compensation activities (i.e. payroll, incentives, benefits and other statutory obligations) every month and ensure all employees are paid promptly and accurately
• Ensures preparation of payroll scheduling i.e. payroll report, Variance, statutory/voluntary deduction report etc.
• Advises management on total staff costs monthly, quarterly and annual for strategic decisions as they relate to revenue, operating costs by location and brands.

Payroll Management:

• Prepare and deploy payroll activities every month and ensure all employees’ salaries, benefits and allowances are paid promptly and correctly for business divisions
• Manage the process of gathering and locating MPR from stores and business units. Creating Pre-payroll variance report which includes but not limited to New hires, disengagement, leave and absence deduction, disciplinary, salary reviews/promotions
• Ensure all input from the Pre-payroll variation and correctly enter into the Human Resources Information System subject to approvals
• Ensure that payroll report and payroll deduction report to reflect all salaries and allowances and deductions i.e. statutory or company deduction
• Prepare variance report to show the difference in pay comparison between months and ensure accurate explanation for variance as applicable
• Prepare bank payment report, Pension Remittance Report, Tax Remittance Report, Re-imbursables report. FCMCTS report, Statutory deduction report i.e. NHF, NSITF and any other report as indicated in the payroll activities for each month
• Ensure new hire computation and Termination computation for voluntary and involuntary termination of contract following the company policies and procedures. Communicate to banks of employee exits and ensure that discharge letter/letter of indebtedness are communicated to employee as applicable
• Resolve all payroll enquiries including suspended salaries and allowances, returned salaries, refunds, tax issues etc.

Operational/Administrative Functions:

• Maintain relations with Internal and external stakeholders Finance Department, labour authorities etc
• Participate in business review meetings with different business divisions providing guidance on matters spanning across staff cost in relations to Profit and Loss relations.
• Participate in Ad Hoc meetings for the purpose of implementing initiatives that impact business strategy
• Keep the records; documents and files relating to all staff
• Ensure all due correspondences, memos, reports and certificates are tracked in each employees files
• Provide periodic up to date report on key Human Resources metrics and activities as it relates to the business division.

Records Management:

• Create and manage the HR Database
• Share database information such as physical and digital files and folders with only approved recipients
• Keep the records, documents and files, relating to all employees compensation of the organization
• Track the in and out of the files and the document contents of the files.

Reporting and Supervision:

• Plan, assigns and supervises Human Resources staff
• Implement Human Resources Initiatives and operations
• Plan, schedule, coordinate, review and report on the work of Human Resources staff
• Ensure periodic HR reports/metrics to Senior manager, Compensation & Benefits.

Key Performance Indicators

• Meet timelines for Payroll, Incentives and other employees compensation
• Turnaround time to resolve payroll issues/enquiries
• Payroll and/or compensation payment errors
• Number of payments processed outside payroll cycle
• Up to date administration of benefits to staff. E.g Breakfast meal Incentives. Etc.
• Continuous low or non-risk reports on compensation related processes External , internal auditors and process control team.
• Achievement of Individual Personal Development Plans.

Job Specifications
Educational Requirements:

• A good First Degree in Social / Management / Physical Sciences
• Possession of a Post graduate degree in Human Resources/Business Administration/Accounting or related field is an added advantage.

Professional Requirements:

• Membership of CIPM, HRCI, CIPD, ICAN PHRi or any other related professional qualification is required.

Experience Requirements:

• 5-6 years’ experience in a similar role.

Knowledge Requirements:

• Knowledge of all federal, state and local regulations and compliance requirements related to employee compensation.
• Strong analytical skills and ability to interpret and communicate data.
• Good use of softwares and Ai driven solutions.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel.
• Strong leadership and team management skills.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with senior management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Warehouse Officer

Requisition ID: 1917
Location: Nigeria

Job Purpose

• To operationalize the company’s warehouse and delivery process and ensure the deliverables and output are in line desired goals and objectives.

Core Responsibilities and Key Result Areas
Inventory/Logistics Monitoring:

• Ensure accuracy of stock picked for shipment
• Ensure zero stock losses both in Warehouse and in-transit to production units, regional warehouse hubs and stores
• Ensure full monitor adherence to health, safety and environmental guidelines
• Ensuring receipt of goods in line with specifications on purchase orders or as instructed by Supply Chain Division
• Apply appropriate asset management procedures in order to achieve maximum return on assets
• Perform continuous evaluation of warehouse security and implementation of necessary measures to maintain safety of stock.
• Develop preventative maintenance systems and contingency plans.
• Support in the offloading and loading of stocks in the warehouse
• Escort stocks to defined destination and ensure issuance is according to the waybill and invoice.
• Participate in cycle counting and monthly stock count activities
• Maintain high standard of housekeeping and hygiene in work area assigned
• Provide regular update on stock position as may be required
• Generate picklist based on requisition from the various units
• Update bin cards based on shipments of stock items to different Business units
• Update bin cards based on items received into the warehouse.

Key Performance Indicators

• Quality of stock delivered
• Savings on goods/services
• Level of target achieved
• Delivery turnaround time.

Job Specifications
Educational Requirements:

• A minimum of a Bachelor’s Degree in Business Administration is required.

Professional Requirements:

• Possession of any relevant certification is essential.

Experience Requirements:

• Minimum of 2 years’ experience in similar roles.

Knowledge Requirements:

• Knowledge of warehouse management procedures and best practices
• Knowledge of warehouse management software and database
• Knowledge of warehousing, distribution and maintenance operations
• Knowledge of QSR/Food Industry trends/ practices.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Pie Production Supervisor

Requisition ID: 1997
Location: Hotoro, Kano

Job Purpose

• To assist with the production or processing operations.
• Core Responsibilities and Key Result Areas

Production/Operations:

• Ensure input in the operations of the pie production and other lines
• Attend pre-production meeting with the production staff to set daily volume target
• Maintain defined product specifications during operations
• Continuously improving operating efficiencies and structures to meet the changing demands of the market

Quality Assurance:

• Ensure maintenance of standards, product quality and hygiene compliance and motivates team in management of factory production
• Ensure total quality management system in the plant as it relates to Food safety management.
• Ensure Quality manufacturing standards (ISO 22000 – 2018Quality System)

Maintenance:

• Ensure that resources are effectively managed to meet business goals and objectives
• Manage stock (raw material, packaging and finished goods) in the unit
• Manage assets and liability in the plant
• Monitor the short, medium and long maintenance and servicing of machinery and moulds

Key Performance Indicators

• Level of capacity utilization
• Rate of Overall Operating Efficiency
• Quality of products
• Reportable health and safety incidents

Knowledge Requirements:

• Knowledge of the methods, techniques or procedures involved in pie production
• Knowledge of key trends and developments involved in the production process
• Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective production of goods
• Knowledge of processes in the Food/QSR Industry

Job Specifications
Educational Requirements:

• A good first degree in business administration, food technology, food and hospitality and other related disciplines

Professional Requirements:

• Membership of the Association for Operations Management or any other related professional qualification is an added advantage.

Experience Requirements:

• Minimum of 2 years’ experience in a similar role, especially in the Food Industry/ FMCG

Decision Expectations:

• Ensure input in the operations of the pie production line
• Maintain defined product specifications during operations

Working Conditions

• Jobholder typically works 6 days per week, as production operations compliments store operation and may involve working during weekends or evening work.
• This role can be demanding especially during peak periods such as, holidays and festive periods, as role holder is responsible for the production of pie.

Contacts and Purpose of Contact:

• Internal Contacts (most frequent contacts)

Purpose of Contact:

• Executive Management
• Exchange or provide information
• Monitoring the production process
• Obtain, clarify, and discuss information
• Present, discuss information and problems

External Contacts (most frequent contacts):

• Service Providers/ Vendors.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online