Enugu Air Limited Job Recruitment 2026: Customer Service Manager, Baggage Handler, Etc

Enugu Air Limited Job Recruitment 2026: Customer Service Manager, Baggage Handler, Etc

 

 

Enugu Air Limited is recruiting personnel to serve as Purser on the Embraer 170. The candidate should be customer-centric, be a team player and have a great personality.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Description

  • We are seeking an experienced and customer focused Customer Service Manager to lead and manage customer service activities across our airport operations.
  • The successful candidate will be responsible for ensuring the consistent delivery of excellent customer service throughout the passenger journey while managing service standards, resolving customer concerns, and driving continuous improvement.

Key Responsibilities

  • Lead and supervise the customer service team to deliver excellent passenger experience.
  • Develop, implement, and monitor customer service standards, procedures, and initiatives.
  • Ensure passengers receive timely, professional, and accurate assistance across all customer touchpoints.
  • Handle and resolve escalated customer complaints, service failures, and complex passenger issues.
  • Monitor passenger service delivery during normal and disrupted operations.
  • Coordinate with Passenger Services, Ground Operations, Cabin Services, Commercial, and other relevant departments to resolve customer issues.
  • Develop strategies to improve customer satisfaction, service quality, and passenger experience.
  • Monitor customer feedback and complaints and prepare reports identifying trends and improvement opportunities.
  • Ensure compliance with company policies, applicable aviation regulations, and passenger rights requirements.
  • Collaborate with relevant stakeholders to improve the overall customer journey.
  • Perform any other duties assigned by management.

Qualifications & Experience

  • Bachelor’s Degree or HND
  • Minimum of 5 years’ relevant experience in customer service, airline operations, hospitality, or a related service environment.
  • At least 2 years in a supervisory or managerial role.
  • Previous experience in an airline, airport, or aviation environment is highly desirable.
  • Experience managing customer complaints and service recovery processes is required.
  • Relevant professional qualifications in customer experience or service management will be an added advantage.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme .

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Baggage Handler

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air Limited is seeking physically fit, reliable, and safety-conscious individuals to join our team as Baggage Handlers across our stations.
  • The successful candidates will be responsible for the safe and efficient handling, loading, unloading, sorting, and transfer of passenger baggage while ensuring compliance with airline, airport, safety, and security procedures.

Key Responsibilities

  • Load and unload passenger baggage from aircraft, baggage carts, and other designated areas.
  • Sort and transfer baggage according to flight and destination requirements.
  • Ensure baggage is handled carefully to prevent damage, loss, or misrouting.
  • Transport baggage between aircraft, baggage halls, check-in areas, and other designated locations.
  • Assist with the timely delivery of baggage to and from aircraft to support efficient flight turnaround.
  • Identify and report damaged, missing, or misrouted baggage to the appropriate supervisor.
  • Assist with the handling of special baggage, including oversized, fragile, and other designated items.
  • Ensure baggage tags and other relevant information are properly checked during sorting and transfer.

Qualifications & Experience

  • Candidates should possess a minimum of SSCE/WAEC/NECO.
  • Previous experience in baggage handling, airport operations, logistics, warehousing, or a related field is an advantage.
  • Previous experience in an airline, airport, or ground handling environment is desirable.
  • Ability to work in a physically demanding and fast-paced environment.
  • Basic understanding of airport safety and security procedures is an advantage.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Catering Assistant

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air is seeking a hardworking, reliable, and detail-oriented Catering Assistant to support the smooth delivery of catering services for passengers and crew.
  • The successful candidate will assist with the preparation, handling, packing, loading, and distribution of meals and refreshments while maintaining high standards of hygiene, food safety, quality, and service in line with company and aviation requirements.

Key Responsibilities

  • Assist with the preparation, packing, and arrangement of meals, snacks, and beverages for flights.
  • Ensure meals and catering items are correctly prepared and supplied according to flight requirements.
  • Assist with the loading and unloading of catering supplies, equipment, and meal carts.
  • Ensure catering items are properly checked, counted, labelled, and organized before dispatch.
  • Support the timely delivery of catering supplies to aircraft.
  • Maintain proper hygiene and cleanliness of catering areas, equipment, and utensils.
  • Follow approved food handling, hygiene, and safety procedures at all times.
  • Check catering supplies and report shortages, damaged items, or discrepancies to the appropriate supervisor.
  • Assist with inventory checks and proper storage of catering supplies.

Qualifications & Experience

  • Candidates should possess a B.Sc or HND.
  • Previous experience in catering, hospitality, food service, restaurant operations, or a similar environment is desirable.
  • Experience in airline or airport catering is an added advantage.
  • Basic knowledge of food hygiene and safe food handling practices.
  • Ability to work in a fast-paced environment and meet strict operational timelines.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme .

What We Offer

  • Competitive remuneration package.
  • Opportunity to work in a dynamic and growing airline.
  • Professional development and career growth opportunities.
  • A collaborative and safety focused work environment.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Turnaround Cordinator

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air is seeking a highly organized and operationally focused Turnaround Coordinator to coordinate all ground activities required to ensure the safe, efficient, and timely turnaround of aircraft.
  • The successful candidate will act as a key point of coordination between the flight crew, cabin crew, ground handling teams, engineering, catering, passenger services, ramp operations, and other relevant stakeholders to support safe and efficient aircraft departures.

Key Responsibilities

  • Coordinate all activities associated with aircraft arrival, turnaround, and departure.
  • Act as the central point of coordination for all turnaround activities at the station.
  • Monitor turnaround timelines and ensure all activities are completed within the required schedule.
  • Coordinate with Passenger Services, Ramp Operations, Engineering, Cabin Services, Catering, Fuel, and other service providers.
  • Monitor passenger boarding and disembarkation activities to support on-time departures.
  • Ensure baggage loading and unloading activities are properly coordinated and completed on schedule.
  • Coordinate aircraft cleaning, catering, fueling, water servicing, and other ground support activities.
  • Maintain accurate turnaround records and prepare relevant operational reports.
  • Support the achievement of the airline’s On-Time Performance (OTP) targets.
  • Ensure compliance with applicable NCAA regulations, airport procedures, and company policies.
  • Perform other duties as assigned by the Ground Operations Manager or designated management personnel.

Qualifications & Experience

  • Candidates should possess a Bachelor’s Degree or HND.
  • Must have 2–3 years’ relevant experience in airline operations, airport ground handling, ramp operations, passenger services, or a related aviation environment.
  • Previous experience coordinating aircraft turnarounds is highly desirable.
  • Good understanding of airport and airline ground operations.
  • Knowledge of aircraft turnaround procedures and ground handling processes is an advantage.
  • Relevant aviation or ground operations training/certification will be an added advantage.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme

What We Offer

  • Competitive remuneration package.
  • Opportunity to work in a dynamic and growing airline.
  • Professional development and career growth opportunities.
  • A collaborative and safety focused work environment.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Aviation Security Supervisor

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air Limited is seeking a highly responsible, vigilant, and experienced Aviation Security Supervisor to oversee security activities and ensure compliance with applicable aviation security requirements across our stations.
  • The successful candidate will supervise security personnel, monitor security procedures, identify potential security risks, and ensure that appropriate measures are in place to protect passengers, staff, aircraft, facilities, and company assets.

Key Responsibilities

  • Supervise and coordinate aviation security personnel and daily security activities at the station.
  • Ensure strict compliance with approved aviation security policies, procedures, and applicable regulatory requirements.
  • Monitor access control to restricted and operational areas.
  • Conduct regular security inspections and identify potential security vulnerabilities.
  • Ensure effective screening and security procedures are followed by relevant personnel.
  • Monitor passenger, baggage, cargo, aircraft, and staff security processes as applicable.
  • Coordinate with airport security agencies, relevant government authorities, and other stakeholders on security matters.Respond promptly to security incidents, suspicious activities, threats, and emergencies.
  • Prepare and submit security incident reports and other required security documentation.

Qualifications & Experience

  • Candidates should possess a Bachelor’s Degree or HND minimum
  • Minimum of 3 years’ relevant experience in aviation security, airport security, corporate security, or a related security environment.
  • Previous supervisory experience is required. Experience working within an airline, airport, or aviation environment is highly desirable.
  • Relevant aviation security training or certification will be an added advantage.
  • Good knowledge of aviation security procedures, access control, incident management, and security risk assessment.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme.

What We Offer

  • Competitive remuneration package.
  • Opportunity to work in a dynamic and growing airline.
  • Professional development and career growth opportunities.
  • A collaborative and safety focused work environment.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Passenger Service Supervisor

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air Limited is seeking experienced and customer focused Passenger Service Supervisors to oversee passenger handling and ground service activities at our stations.
  • The successful candidate will supervise frontline passenger service personnel, ensure efficient and professional handling of passengers, and maintain high standards of service, safety, and operational compliance throughout the passenger journey.

Key Responsibilities

  • Supervise and coordinate passenger service activities at the station.
  • Ensure efficient check-in, boarding, baggage handling, and passenger assistance processes.
  • Lead and monitor Passenger Service Executives to ensure excellent customer service.
  • Ensure compliance with airline policies, airport procedures, and applicable aviation regulations.
  • Coordinate effectively with Flight Operations, Cabin Crew, Security, Airport Authorities, and other relevant stakeholders.
  • Handle passenger complaints, special requests, disruptions, and other service-related issues professionally.
  • Monitor boarding and departure processes to support the airline’s on-time performance.

Qualifications & Experience

  • Bachelor’s degree or HND in Aviation Management, Social Sciences , Business Administration, or a related field.
  • Minimum of 3 years’ relevant experience in passenger services, airport operations, airline ground handling, or a related aviation environment.
  • Previous supervisory experience in an airline or airport environment is required.
  • Knowledge of passenger handling procedures and airport operations.
  • Familiarity with airline reservation, check-in, or departure control systems is an advantage.
  • Candidates with relevant aviation training or certifications will have an added advantage.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme

What We Offer

  • Competitive remuneration package.
  • Opportunity to work in a dynamic and growing airline.
  • Professional development and career growth opportunities.
  • A collaborative and safety focused work environment.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Passenger Service Executive

Location: ICC Building Enugu, Opposite Government House – Enugu
Employment Type: Full-Time (Onsite)

Job Description

  • Enugu Air Limited is seeking customer-focused and professional Passenger Service Executives to join our Passenger Services team across our stations.
  • The successful candidates will be responsible for providing excellent passenger service throughout the airport journey, including check-in, boarding, passenger assistance, and handling of customer enquiries, while ensuring compliance with company policies, safety standards, and applicable aviation regulations.

Key Responsibilities

  • Process passenger check-in and boarding in accordance with established procedures.
  • Verify passenger travel documents and ensure compliance with applicable requirements.
  • Assist passengers with enquiries, flight information, seating, baggage, and other travel-related matters.
  • Handle passenger complaints and service issues professionally and escalate complex matters to the Passenger Service Supervisor.
  • Assist passengers requiring special assistance, including elderly passengers and persons with reduced mobility.
  • Support efficient boarding and disembarkation processes.
  • Assist in managing passenger disruptions, delays, cancellations, and other operational situations.
  • Monitor and maintain cleanliness, orderliness, and professional presentation of passenger service areas.
  • Support the achievement of the airline’s service quality and on-time performance objectives.
  • Perform other duties as assigned by the Passenger Service Supervisor or management.

Qualifications & Experience

  • Bachelor’s Degree or HND in Aviation Management, Hospitality Management, Business Administration, Social Sciences, or a related field.
  • Must have 1–2 years’ experience in passenger services, customer service, airport operations, hospitality, or a related field.
  • Previous experience with an airline, airport, or ground handling company is an advantage.
  • Knowledge of airline passenger handling procedures is desirable.
  • Familiarity with reservation, check-in, or departure control systems is an added advantage.
  • NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme

What We Offer

  • Competitive remuneration package.
  • Opportunity to work in a dynamic and growing airline.
  • Professional development and career growth opportunities.
  • A collaborative and safety focused work environment.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Enugu Air Limited Job Recruitment 2026: Customer Service Manager, Baggage Handler, Etc

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  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
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  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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