Ruth and Roots Recruitment for Customer Care Executive | Lagos | Apply Now
Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.
We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Location: Ilupeju, Lagos
Employment Type: Full-time
Job Description
- A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
- The best Customer Service Executives are genuinely excited to help customers.
- They are patient, empathetic, and passionately communicative.
- They love to talk and understand the value of good communication skills.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- The ideal candidate is someone who is social media savvy with a medical or healthcare background.
Key Responsibilities
- Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client’s needs.
- Provide correct information about the company’s products and services to prospective and new clients.
- Ensure customers’ satisfaction with products and services by resolving complaints and enquiries.
- Follow up with customers via phone, social media or email to confirm purchase satisfaction.
- Upselling and cross selling of products and services to customers.
- Working with your team members and other departments to find the most effective solutions to problems.
- Escalation of customers’ concerns, complaints and feedback when necessary and appropriately.
- Follow communication procedures, guidelines and policies.
- Keep records of customers’ interactions, confirm customers’ payments and place customers’ orders.
- Ability to promote products effectively and engage customers in a friendly manner.
- Physically able to assist customers with product inquiries.
- Customer-focused, with a positive attitude and a passion for helping people.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
- Excellent communication and interpersonal skills.
- Strong negotiation and closing abilities.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office and CRM systems.
Requirements
- Qualification is irrelevant – Candidate will be trained.
- 1 – 5 years experience.
- The candidate must reside in Lagos (in or close to Ilupeju preferably).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV and Application to: hr@ruthandroots.com using ‘Customer Service – Lagos’ as the subject of the email.
Ruth and Roots Recruitment for Customer Care Executive | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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