Recruitment for Customer Service Manager at Aureole Consulting Limited | Lagos | Apply Now
Aureole Consulting Limited is a Pan-African HR consulting company that specializes in Talent Acquisition, Human Resource Business Partner, HRIS Referral, CV, Cover letter & LinkedIn Optimization, Social Media Job Advertisement, amongst other services.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lekki Ajah, Lagos
Employment Type: Full-time
Job Summary
- The Customer Service Manager will lead and manage the day-to-day operations of the Customer Services Department, ensuring the delivery of consistently high-quality service to internal and external customers by implementing the customer service strategy, managing customer enquiries and order processing, monitoring service performance, and driving continuous improvement.
Key Responsibilities
- Lead and manage the day-to-day operations of the Customer Services Department.
- Implement the company’s Customer Service strategy and ensure alignment with departmental and business objectives.
- Oversee the accurate and timely processing of customer quotations, orders, and order confirmations.
- Manage staffing, training, coaching, and performance to ensure the team delivers efficient and exceptional customer service.
- Establish and monitor service standards, performance targets, and KPIs.
- Drive continuous improvement initiatives across customer enquiries and order processing.
- Promote effective communication and collaboration across the Customer Services function.
- Foster a positive, motivated, and high-performing team environment.
- Support change management and process improvement initiatives to enhance customer experience and operational efficiency.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of recent and proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role.
- Experience gained within a manufacturing or wholesale environment is an advantage.
- Proven experience in a quick response, high fluctuating, customer driven industry.
- Demonstrated experience in change management, process improvement, or continuous improvement initiatives.
- Strong experience in resource planning, organizing, team management, problem-solving and performance management.
- Strong customer focus with excellent communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office packages and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems.
- Experience handling customer enquiries through email, live chat, WhatsApp, telephone, and social media.
- Preferably male candidates (for gender balance).
- Proximity to Lekki is Imperative.
Salary
N350,000 – N450,000 Monthly.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@aureole.ng using ”Customer Service Manager” as the subject of the mail.
Recruitment for Customer Service Manager at Aureole Consulting Limited | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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