Stanbic IBTC Bank Lates Recruitment | Apply Now

Stanbic IBTC Bank Lates Recruitment | Apply Now

 

Recruitment for Customer Service Officers at Stanbic IBTC Bank
Recruitment for Customer Service Officers at Stanbic IBTC Bank

 

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Change Management Analyst

Location: Victoria Island, Lagos

Job Description

  • Designing project change management plans, engagement of required stakeholders, implementation of change management plans and agenda and rendition of adequate reporting.
  • Defining scope of project and the required changes that would be impacted.
  • Describe measurement of timelines required to implement changes.
  • Harnessing change objectives and goals with existing departmental functions and processes.
  • Coordinating different stages defined for executing Project.
  • Organize training engagements when and where required.
  • Design feedback platform that would enhance continuous improvement.
  • Defining systems or control tools that would be used to implement successful changes, reduce or eliminate change failures.
  • Manage systems and tools that would ensure all change stages are delivered successfully and within agreed set timelines.
  • Coordinate training of staff for a successful change.

Qualifications

  • BSc in Business or related field.
  • Professional certification such as Poject Management certification, Lean Six Sigma certification (minimum of Green Belt) etc can be an added advantage.

Experience:

  • At least 3 years work experience in Change Management or Project Management (banking experience not mandatory but can be an advantage)
  • Proven previous experience and ability to transfer knowledge
  • Must have handled at least two project changes.

Additional Information:

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Things
  • Convincing People
  • Directing People
  • Embracing Change
  • Examining Information
  • Interacting with People
  • Interpreting Data
  • Managing Tasks
  • Meeting Timescales
  • Producing Output.

Technical Competencies:

  • Change Management (HR)
  • Learning & Development Implementation
  • Project Administration Skills
  • Project Management (Project Mgmt)
  • Project Reporting
  • Verbal Communication.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Onboarding Specialist

Location: Ilupeju, Lagos
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

  • The Onboarding Specialist is responsible for New-To-Bank Onboarding requests from when the account is opened (0-30days).
  • To maximize the opportunity to ensure all NTB customers are properly onboard from day 0 and ensure they are active on digital channels, carded, and to introduce the Platinum Support Centre as an alternative when the RMs cannot be reached, to ensure breaching the gap.

Key Responsibilities

  • Grow channel adoption and carding based on introduction
  • Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are answered quickly and efficiently.
  • Manage and monitor accounts not mapped to RMs/ Exited RMs and align monthly based on control policies
  • Manage daily, weekly, monthly, quarterly reports, and continuous communication deployment through Sales force Marketing cloud platform. (Emails/SMS).
  • Cross-sell existing Bank and group financial products and services to obtain greater share of wallet

Qualifications

  • University Degree

Experience Required:

  • Minimum of 2-4 years’ experience with banking products, compliance procedures, and regulations related to financial services management.
  • Previous branch banking experience is required.

Behavioural Competencies:

  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Following Procedures
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Seizing Opportunities
  • Showing Composure
  • Team Working
  • Upholding Standards
  • Valuing Individuals

Technical Competencies:

  • Active Listening
  • Banking Process & Procedures
  • Customer Understanding ( Consumer Banking)
  • Product and Services Knowledge
  • Product Knowledge (Consumer Banking)
  • Risk Identification
  • Telephone Caller Handling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Business Banker, Enterprise Banking

Locations: Aba – Abia, Enugu, Yenegoa – Bayelsa, Akure – Ondo, Saki & Ogbomosho – Oyo, Oshogbo – Osun, Abeokuta – Ogun, Katsina and Sokoto

Job Description

  • To manage, optimize value and drive profitability from a portfolio of Enterprise Banking customers.

Qualifications

  • First degree in any field.
  • 3 – 6 years’ experience
  • Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
  • Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies:

  • Generating Ideas
  • Developing Strategies
  • Interpreting Data
  • Convincing People
  • Team Working.

Technical Competencies:

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Account opening and maintenance
  • Product Related Systems.

Application Closing Date
Not Specified.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Mobile Financial Services Support Manager

Job Ref ID: 80453579A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time
Segment: Personal and Private Banking

Job Description

  • To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
  • Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
  • Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
  • Handle all Internal and Regulatory reports and ensure prompt rendition
  • Ensure Revenue Assurance on all MFS products
  • Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
  • Responsible for the prompt resolution of all Wallet and Agency related transactions
  • Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
  • Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
  • Carry out Research/ Business analysis of MFS business and products
  • Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
  • Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
  • Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
  • Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
  • Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond

Qualifications

  • First Degree (Bsc) in Banking
  • Experience Required: 8 – 12 years
  • Experience in product & management, and retail banking would be an added advantage.
  • Strong communication and interpersonal skills are crucial.
  • The ability to build and maintain relationships

Additional Information:
Behavioural Competencies:

  • Adopting Practical Approaches
  • Checking Things
  • Convincing People
  • Developing Expertise
  • Embracing Change
  • Establishing Rapport
  • Exploring Possibilities
  • Interpreting Data
  • Making Decisions
  • Meeting Timescales
  • Producing Output
  • Upholding Standards

Technical Competencies:

  • Client Retention
  • Client Servicing
  • Customer Understanding ( Consumer Banking)
  • Process Analysis and Redesign
  • Product Knowledge (Consumer Banking)
  • Risk Awareness
  • Risk Identification.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Team Lead, Data Scientist

Job Ref ID: 80455809A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time

Job Description

  • The Lead Data Scientist is responsible for driving data-informed decision-making and innovation through the development and deployment of advanced analytics, machine learning, artificial intelligence, and data visualization solutions.
  • The role partners with business stakeholders to identify opportunities, optimize processes, and deliver actionable insights that support strategic objectives and business growth.

Key Responsibilities

  • Lead and manage data science and AI projects from conception through implementation and delivery.
  • Develop predictive models, machine learning algorithms, and advanced analytics solutions to solve business challenges.
  • Provide technical leadership, coaching, and mentorship to Data Scientists and promote best practices across the team.
  • Conduct code reviews to ensure quality, performance, maintainability, and adherence to coding standards.
  • Collaborate with business units and stakeholders to understand requirements and translate them into data-driven solutions.
  • Drive data quality improvement initiatives and support enterprise-wide data governance efforts.
  • Manage team resources, workloads, schedules, and performance development activities.
  • Prepare and present analytical findings and recommendations to technical and non-technical audiences.
  • Foster a collaborative, innovative, and high-performance data science culture.

Qualifications

  • Type of Qualification: First Degree
  • Field of Study: Data Science, Statistics, Mathematics, Engineering, Computer Science, or a related field.
  • Certification: Certified Analytics Professional (CAP), Microsoft Certified: Azure Data Scientist Associate, Google Data Analytics Certificate, or equivalent certifications in Data Science, AI, or Big Data technologies.

Experience Required:

  • The ideal candidate should possess strong expertise in data science, statistical modelling, machine learning, data visualization, and programming tools such as Python, SQL, Power BI, and Microsoft Power Platform, with hands-on experience in data engineering, ETL processes, and cloud-based platforms such as Azure, AWS, or GCP.
  • The candidate must have a proven track record of leading high-performing teams, delivering end-to-end analytics and AI solutions, providing technical leadership and mentorship, driving data governance and quality initiatives, and effectively communicating insights and recommendations to senior stakeholders to support business growth, operational excellence, and digital transformation.

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Checking Things
  • Examining Information.

Technical Competencies:

  • Data Analysis
  • Database Administration
  • Data Integrity
  • Knowledge Classification
  • Research & Information Gathering.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Zonal Administration Manager

Job Ref ID: 80456249A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time

Job Description

  • The Zonal Administration Manager is responsible for providing leadership and oversight for administrative, facilities, property, logistics, and workplace support services across an assigned zone.
  • The role ensures the efficient, safe, cost-effective, and compliant operation of all branches and offices within the zone while driving service excellence and operational efficiency.

Qualifications

  • Type of Qualification: First Degree
  • Field of Study: Business Administration, Estate Management, Engineering, Facilities Management, or a related discipline.
  • Professional certifications in Facilities Management, Project Management (PMP), Health & Safety (HSE), or related fields will be an added advantage.

Experience Required:

  • Minimum of 5 years experience in Administration, Facilities Management, Property Management, Branch Operations, or Corporate Support Services.
  • Demonstrated experience managing office operations, workplace services, facilities maintenance, and stakeholder engagement across multiple locations.
  • Experience in budget administration, cost control, vendor management, procurement processes, and contract administration.
  • Working knowledge of SAP or other enterprise resource planning (ERP) systems and administrative management tools.
  • Proven ability to lead teams, manage projects, drive operational improvements, and ensure compliance with regulatory, health, safety, and organizational standards.
  • Experience within the financial services, pension, banking, or related industry will be an added advantage.

Behavioural Competencies:

  • Upholding Standards
  • Generating Ideas
  • Taking Action
  • Developing Strategies
  • Analysing Solutions.

Technical Competencies:

  • Business Administration Skills
  • Data Management
  • Written Communication
  • Office Logistics
  • Facilities & Property Management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Banker, Business

Location: Aba, Abia
Business Segment: Business & Commercial Bankin
Job Type: Full-time

Job Description

  • Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization.
  • The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients / businesses.

Requirements
Qualifications:

  • First Degree in any field.
  • 3 – 6 years of experience.
  • Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships.
  • Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies:

  • Generating Ideas
  • Developing Strategies
  • Interpreting Data
  • Convincing People
  • Team Working

Technical Competencies:

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Account opening and maintenance
  • Product Related Systems

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

 

 

 

Job Title: Officer, Digital Channels Onboarding

Job Ref ID: 80456325A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time

Job Description

  • To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.

Key Responsibilities

  • Manage Merchant and Customer Onboarding
  • Provide Technical and Operational Support
  • Monitor Service Performance and Customer Experience
  • Manage Stakeholder and Vendor Relationships
  • Oversee Inventory and Business Reporting.

Qualifications

  • Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
  • An added degree would be an added advantage.

Experience Required:

  • 1-2 years’ experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
  • Experience in stakeholder management, vendor management, and customer service operations.

Behavioural Competencies:

  • Articulating Information
  • Challenging Ideas
  • Checking Things
  • Managing Tasks
  • Meeting Timescales.

Technical Competencies:

  • Client Servicing
  • Client Value Propositions
  • Compliance
  • Verbal Communication.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Software Engineer

Location: Walter Carrington Crescent, Lagos

Job Description

  • The DevSecOps and Software Design Engineer is responsible for designing, building, securing, and optimizing enterprise software solutions and delivery platforms.
  • The role combines software engineering, software architecture, cloud engineering, and DevSecOps practices to ensure scalable, secure, resilient, and high-performing applications.
  • He / she will drive modern software delivery through automation, CI/CD, cloud-native technologies, and secure-by-design principles while collaborating with stakeholders to deliver business value.

Responsibilities
Technical Delivery:

  • Design and develop secure, scalable, and resilient software solutions and application architectures.
  • Drive modernization initiatives, including cloud adoption, microservices, and API-led architectures.
  • Build, maintain, and optimize CI/CD pipelines to accelerate software delivery and improve quality.
  • Define and enforce engineering standards, architecture principles, and best practices.

DevSecOps & Platform Engineering:

  • Champion DevSecOps practices through automation, security integration, and continuous improvement.
  • Integrate application monitoring, logging, observability, and operational resilience capabilities.
  • Support incident resolution, root cause analysis, and continuous service improvement.

Collaboration & Innovation:

  • Partner with development, security, infrastructure, and business teams to deliver technology solutions aligned with organizational objectives.
  • Evaluate and recommend emerging technologies, tools, and practices that enhance engineering efficiency and software quality.
  • Provide technical leadership and mentoring to engineering teams.

Requirements
Qualifications:

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
  • Professional certification can be an added advantage.

Experience:

  • Minimum of 5 years’ experience in software engineering and DevOps, including at least 3 years in a senior technical role.
  • Demonstrated experience designing and delivering enterprise-scale applications and platforms.

Additional Information:
Behavioural Competencies:

  • Checking Things
  • Developing Expertise
  • Documenting Facts
  • Examining Information
  • Following Procedures
  • Interacting with People

Technical Competencies:

  • Software Engineering Excellence
  • DevSecOps and Automation
  • Software Architecture and Design
  • Security and Risk Awareness
  • Problem Solving and Analytical Thinking
  • Stakeholder Collaboration and Influence
  • Innovation and Continuous Improvement
  • Results Orientation

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Virtual Banker, Africa China Banking

Location: Ilupeju, Lagos

Job Description

  • To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
  • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

  • B.Sc in Social Science or related field.
  • Masters and Professional certifications can be an added advantage.

Experience:

  • Mandarin speaking.
  • 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
  • Experience in telecommunications Support.
  • Understanding of Stanbic IBTC’s products and services.
  • Conceptual and practical knowledge of credit procedures, policies, and standards
  • Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information:
Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Exploring Possibilities

Technical Competencies:

  • Banking Process & Procedures
  • Customer Understanding (Consumer Banking)
  • Product Knowledge (Consumer Banking)
  • Active Listening
  • Query Resolution

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Business Analyst

Job Ref ID: 80455814A-0001
Location: Walter Carrington Crescent, Lagos
Job Type: Full-time
Business Segment: Insurance & Asset Management

Job Description

  • To facilitate and manage feature development and implementation as well as business team usage of Enterprise Solutions such as Salesforce and Robotic Process Automation (RPA) Technologies across all Stanbic IBTC IAM entities through application of Business Analysis, Process Improvement, Project/Product Management (Waterfall & Agile) and Change Management methodologies.
  • Guide and direct the process of Business Requirements collation for both Salesforce and RPA Implementation Projects as well as creating Technical User stories to be used by Technical Personnel such as Administrators, Developers and Quality Assurance in building and testing Implemented Projects.

Qualifications

  • Minimum of B.Sc / B.Tech / B.Eng Degree
  • Salesforce Ranger / Administrator / Business Analyst Certification
  • Robotic Process Automation (RPA) Trainings & Certifications – Business Analysis Trainings & Certifications
  • Project Management and/or Product Management Trainings & Certifications -Lean Six Sigma (Green /Black Belt) Trainings & Certifications.

Additional Information:
Behavioural Competencies:

  • Adopting Practical Approaches
  • Challenging Ideas
  • Checking Things
  • Documenting Facts
  • Exploring Possibilities.

Technical Competencies:

  • Business Process Improvement
  • Data Analysis
  • Development
  • Emerging Technology Monitoring
  • IT Knowledge.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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