Recruitment for Customer Retention Specialist (NYSC Fresh Graduate) at Swift Networks Limited | Lagos | Apply Now
Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.
Job Title: Customer Retention Specialist (NYSC Fresh Graduate)
Location: Lagos Island and environs, Lagos
Employment Type: Full-time
Workplace type: On-site
About the Role
- We’re looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
- You’ll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.
What You’ll Do
- Resolve customer issues promptly, following established procedures and policies.
- Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi.
- Use CRM software to manage customer interactions and log every query accurately.
- Escalate complaints to the appropriate teams using the right tools.
- Suggest alternatives and solutions to resolve complaints on a priority basis.
- Develop retention strategies based on customer feedback.
- Negotiate with customers to renew contracts and retain their business.
- Assist customers with online payments and ensure they get value from our services.
- Report customer issues and trends to your Supervisor so management stays informed.
- Attend training and coaching sessions and stay up to date on our products and services.
What We’re Looking For
- Bachelor’s Degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field.
- Currently serving or have completed NYSC (NYSC fresh graduate).
- Must reside on Lagos Island or its environs.
- Excellent customer service and conflict resolution skills.
- Strong communication and interpersonal skills.
- Working knowledge of CRM, Excel, and Outlook.
- Ability to stay calm and professional under pressure.
- Empathy, patience, and strong organizational skills.
- A persuasive attitude and a passion for sales.
Salary and Benefits
- N120,000 monthly.
- Hands-on training and coaching.
- A chance to build a career in the telecoms and internet services industry.
Application Closing Date
31st October, 2026.
How to Apply: Interested and qualified candidates should send their Resume and a Cover Letter describing your relevant experience and your vision for the role to: hr@swiftng.net using “Customer Retention Specialist ” as the subject of the email.
Recruitment for Customer Retention Specialist (NYSC Fresh Graduate) at Swift Networks Limited | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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