Hana-Mera Recruitment Latest Recruitment 2026: Customer Service Manager, Cash Officer, Etc. Jobs
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We are recruiting to fill the position below:
Job Title: Customer Service Manager
Locations: Akwa Ibom and Delta
Employment Type: Full-time
The Role
- We are seeking an experienced Customer Service Manager to lead the customer service team, drive service excellence, manage customer issues and support the bank’s sales and relationship growth objectives.
Key Responsibilities
- Lead, manage and coach the Customer Service team to deliver excellent customer experience.
- Set and monitor weekly and monthly team goals and performance.
- Handle and resolve complex customer enquiries, complaints and service issues.
- Drive customer retention, satisfaction and loyalty.
- Support account opening, loan applications, referrals and cross-selling of banking products.
- Identify customer needs and recommend appropriate banking solutions.
- Monitor service quality and provide regular coaching and performance feedback to team members.
- Ensure compliance with operational, audit and security procedures.
- Monitor customer feedback and implement improvements where required.
- Promote the use of digital banking and alternative channels.
- Prepare and review reports on customer service performance and team productivity.
- Work with other teams to improve service delivery and contribute to the growth of the bank’s deposit and loan portfolio.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Management, Telecommunications or a related field.
- Minimum of 6–7 years’ experience working in banking/financial services.
- Strong experience in Banking Customer Service/Customer Information Service.
- Proven team leadership and people management experience.
- Strong knowledge of banking operations, customer service, compliance and audit.
- Excellent communication, problem-solving and relationship management skills.
- Strong attention to detail and ability to work under pressure.
- Good knowledge of digital banking solutions and customer service channels.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- This is a senior banking role.
- Applicants must have previous experience working in a bank or financial institution, with relevant Customer Service experience. If you do not have banking experience, please do not apply.
Job Title: Cash Officer
Locations: Akwa Ibom, Delta, Kaduna, and Ondo
Department: Banking Services/Operations
Summary
- We are hiring an experienced Cash Officer to manage cash transactions, vault operations, cash balancing and related branch cash activities while ensuring strong controls and compliance.
Key Responsibilities
- Coordinate cash receipts and payments within the branch.
- Manage vault and teller cash limits in line with approved policies.
- Monitor daily cash positions and movements.
- Ensure accurate daily cash balancing and reconciliation.
- Verify cash deposits and withdrawals.
- Coordinate cash evacuation and cash supply activities.
- Ensure proper custody of cash and security instruments.
- Monitor ATM cash loading and reconciliation where applicable.
- Investigate and resolve cash discrepancies.
- Prepare cash management reports.
- Ensure compliance with cash management, security and regulatory procedures.
Requirements
- Bachelor’s Degree or HND in Banking, Finance, Accounting, Economics or a related field.
- 2–4 years’ banking operations experience.
- Strong knowledge of cash handling and branch operations.
- Strong numerical accuracy and attention to detail.
- High level of integrity, accountability and risk awareness.
Application Closing Date
16th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Important
- This is a banking operations role.
- Applicants must have previous experience working in a bank, particularly in cash/teller operations.
- If you do not have banking experience, please do not apply.
Job Title: Branch Manager – Banking
Locations: Uyo – Akwa Ibom and Port Harcourt – Rivers
Employment Type:
Summary
- We are seeking an experienced Branch Manager to lead branch operations, drive business growth, manage teams and deliver strong financial performance.
Key Responsibilities
- Lead and manage Relationship Managers, Customer Service and support staff.
- Drive retail and business banking sales, deposit mobilisation, loans and revenue growth.
- Drive new customer/account acquisition and reduce account dormancy.
- Grow deposits across savings, current, domiciliary and fixed deposit accounts.
- Drive sales and adoption of POS, cards, mobile/online banking and other e-banking products.
- Manage sales pipelines, targets and branch KPIs.
- Build and maintain strong relationships with key customers.
- Oversee loan processing, credit documentation and compliance with banking policies.
- Monitor branch performance and implement strategies to improve revenue and customer service.
- Ensure compliance with KYC and relevant CBN regulations.
- Coach, develop and hold branch staff accountable for performance.
Requirements
- A good First Degree in any discipline.
- Minimum of 6 years’ experience working in a bank or financial institution.
- At least 3 years must be in Retail & Business Banking.
- Strong sales, business development and relationship management experience.
- Experience managing a banking team and delivering branch targets.
- Good knowledge of banking products, credit, electronic banking and CBN regulations.
- Strong leadership, communication, negotiation and analytical skills.
Application Closing Date
15th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Important
- This is a banking role.
- Applicants without previous experience working in a bank or financial institution should NOT apply.
- Candidates who do not meet the minimum experience requirements will not be considered.
Job Title: Business Banking Relationship Manager
Locations: Uyo – Akwa Ibom, Akure – Ondo, Portharcourt – Rivers, Lagos and Kaduna
Employment Type: Full-time
Job Summary
- We are seeking an experienced Business Banking Relationship Manager (RM) to manage business clients, acquire new customers and drive revenue through deposits, loans, collections and other banking products.
Key Responsibilities
- Manage and grow a portfolio of business/SME clients.
- Acquire new business customers and deepen relationships with existing clients.
- Drive deposit mobilisation, risk assets/loans, account acquisition and revenue growth.
- Cross-sell banking products including e-banking, POS and other business solutions.
- Identify business opportunities and provide appropriate financial solutions to clients.
- Build strong relationships with business owners and key decision-makers.
- Monitor market and industry trends to identify new business opportunities.
- Support credit opportunities and ensure proper documentation and risk management.
- Drive customer retention, account reactivation and portfolio profitability.
- Meet assigned sales, revenue and customer experience targets.
Requirements
- First degree or equivalent in any discipline.
- Minimum of 2–4 years’ experience in Business Banking/Relationship Management.
- Strong experience in customer acquisition, deposit mobilisation, lending/risk assets and sales.
- Good knowledge of SME/business banking products and credit analysis.
- Strong business development, negotiation and relationship management skills.
- Excellent communication and interpersonal skills.
- Ability to work with targets and deliver measurable results.
Application Closing Date
15th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note:
- This is a banking role.
- Applicants must have previous experience working in a bank, preferably in Business Banking/Relationship Management.
- If you have no banking experience, please do not apply.
Job Title: Relationship Officer
Location: Nigeria
Department: Business Development / Retail Banking / Commercial Banking
Job Summary
- We are hiring a results-driven Relationship Officer to acquire new customers, manage existing relationships and drive deposits, loans and revenue for the bank.
Key Responsibilities
- Acquire new individual and business customers.
- Mobilise deposits and grow the branch liability portfolio.
- Market and sell banking products and services.
- Manage a portfolio of retail, SME or commercial customers.
- Build strong relationships with existing and prospective customers.
- Identify business and sales opportunities.
- Support credit assessment and monitor customer accounts.
- Follow up on loan repayments and overdue accounts.
- Drive customer retention and cross-selling.
- Ensure compliance with KYC, AML and other regulatory requirements.
- Meet assigned sales, deposit, loan and revenue targets.
Requirements
- Bachelor’s Degree in Banking & Finance, Economics, Business Administration, Marketing or a related field.
- 2–5 years’ experience in Retail, SME or Commercial Banking.
- Proven experience in business development and customer acquisition.
- Strong sales, negotiation and relationship management skills.
- Knowledge of credit analysis and banking products.
- Target-driven with a proven ability to deliver results.
Application Closing Date
16th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Important: This is a banking sales/relationship management role. Applicants must have previous experience working in a bank, preferably in Retail, SME or Commercial Banking. If you have no banking experience, please do not apply.
Hana-Mera Recruitment Latest Recruitment 2026: Customer Service Manager, Cash Officer, Etc. Jobs
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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