Ecobank Nigeria Latest Recruitment 2026: Head, Market Risk – Risk Management & Customer Liaison Officer – Chinese Speaking. Jobs
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
We are recruiting to fill the position below:
Job Title: Head, Market Risk – Risk Management
Job ID: 1458
Location: Nigeria
Requirement
- Interested candidates should possess relevant qualifications.
Application Closing Date
16th October, 2026; 01:00 AM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Description
Customer Relationship Management:
- Serve as the primary point of contact for Chinese-speaking customers and prospects.
- Build and maintain strong, professional relationships with Chinese-speaking customers.
- Understand customers’ banking needs and provide appropriate information on the Bank’s products and services.
- Provide timely responses to customer enquiries, requests, and complaints.
- Maintain regular communication with customers to enhance engagement and satisfaction.
- Identify opportunities to deepen existing customer relationships and increase customer retention.
Chinese Language & Communication Support:
- Provide professional interpretation and translation support between Chinese-speaking customers and relevant Bank personnel.
- Translate customer communications, correspondence, forms, presentations, and other relevant documents where required.
- Facilitate effective communication during customer meetings, business discussions, account-opening processes, and service engagements.
- Assist in bridging cultural and communication gaps between the Bank and Chinese-speaking customers.
Customer Acquisition & Business Development:
- Identify and support the acquisition of new Chinese-speaking customers through referrals, networking, business engagements, and other approved channels.
- Develop and maintain a database of Chinese-speaking prospects and customers.
- Support customer engagement activities, campaigns, and events targeted at the Chinese-speaking community.
- Ensure all customer onboarding activities comply with the Bank’s KYC, AML/CFT, data protection, and other applicable requirements.
Customer Service & Complaint Resolution:
- Act as an intermediary between customers and relevant internal teams to facilitate timely resolution of complaints.
- Monitor outstanding complaints and provide customers with appropriate updates.
- Ensure a high standard of customer experience is maintained throughout every customer interaction.
Compliance & Risk Management:
- Ensure all customer interactions and activities are conducted in accordance with the Bank’s policies and procedures.
- Escalate suspicious or unusual customer activities through the appropriate channels.
- Adhere strictly to AML/CFT, sanctions, data privacy, information security, and other regulatory requirements.
Market Intelligence & Customer Insights:
- Monitor the banking needs and expectations of Chinese-speaking customers in Nigeria.
- Provide feedback on emerging customer needs, market opportunities, and competitor activities.
- Identify potential opportunities for the Bank to develop or improve products and services for Chinese-speaking customers.
- Support management with relevant insights on the Chinese business and expatriate customer segment.
Application Closing Date
23rd October, 2026; 01:00 AM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Ecobank Nigeria Latest Recruitment 2026: Head, Market Risk – Risk Management & Customer Liaison Officer – Chinese Speaking. Jobs
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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