Recruitment for Customer Service & Front Desk Associate at Wax Studio | Lagos | Apply Now
Wax Studio is a boutique wax and aesthetic studio in Lagos dedicated to precision hair removal, skin and advanced intimate care.
We are recruiting to fill the position below:
Job Title: Customer Service & Front Desk Associate
Location: Lagos
Employment Type: Full-time
Job Overview
- We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications for our boutiquestudio in Ikeja.
- In this role, you will be the first point of contact for our clients—welcoming guests, coordinating appointments, answering inquiries across phone and WhatsApp, and ensuring the front desk runs seamlessly.
- The ideal candidate is naturally well-spoken, attentive, calm under pressure, and carries a neat, professional presence without overdoing it.
Key Responsibilities
- Client Reception & Experience: Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
- Booking & Inquiries: Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
- Basic Social Media Oversight: Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp/the booking system (collaborating with our remote digital team).
- Payment & Daily Records: Process card/transfer payments, log daily appointments, and reconcile daily service logs.
- Operational Coordination: Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.
Key Requirements
- Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
- Exceptional Communication Skills: Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
- Front-of-House Demeanor: Naturally calm, polite, and mature; understands boutique client privacy and professional boundaries.
- Tech & Digital Literacy: Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
- Punctuality & Proximity: High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.
Salary
N120,000 monthly.
Application Closing Date
26th October, 2026.
How to Apply
Interested and 
qualified candidates should send a WhatsApp message to 08134369372 or send an email to: redlensconsulting@gmail.com using the job title as the subject.
Please include the following directly in the body of your email:
- Full Name, Active Phone Number, and WhatsApp Number
- Current Residential Area / Location in Lagos
- Highest Qualification & Course of Study (e.g., HND in Business Admin)
- Brief summary of your past experience in customer care, retail, or front desk roles
- Attach your CV.
Note: Only shortlisted candidates living within an accessible commute to Ikeja will be invited for an in-person interview.
Recruitment for Customer Service & Front Desk Associate at Wax Studio | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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