Recruitment for Front Desk Executive – Sales at Myrtle Management Consultants Limited | Abuja | Apply Now
Myrtle Management Consultants Limited – Our client in the hospitality industry, operating a short-stay apartment business, is recruiting to fill the position below:
Job Title: Front Desk Executive – Sales
Location: Abuja
Key Responsibilities
Guest Reception and Customer Service:
- Welcome guests and attend to enquiries professionally.
- Provide accurate information about apartment facilities, services, rates, and booking options.
- Ensure a smooth and pleasant check-in and check-out experience.
- Attend to guest requests, complaints, and concerns promptly.
Sales and Reservations Management:
- Respond to booking enquiries through phone calls, emails, social media, and other communication channels.
- Promote apartment services and convert enquiries into confirmed reservations.
- Manage reservations, confirm bookings, and maintain accurate guest records.
- Follow up with prospective guests to encourage bookings and secure sales.
- Communicate room availability, rates, and booking policies to customers.
Marketing and Business Development:
- Identify opportunities to attract new customers and increase apartment occupancy.
- Promote the apartment through available marketing and sales channels.
- Encourage repeat bookings and referrals through effective customer relationship management.
- Support promotional activities and sales initiatives to achieve booking targets.
Front Desk Administration and Documentation:
- Maintain accurate records of reservations, guest details, payments, and enquiries.
- Prepare daily sales and booking reports for management.
- Handle correspondence and ensure proper documentation of guest transactions.
- Maintain an organised and professional front desk environment.
Payment and Operational Coordination:
- Receive and process guest payments in line with approved company procedures.
- Issue payment confirmations and maintain accurate transaction records.
- Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.
- Report operational issues and guest concerns to the appropriate management personnel.
Client Relationship Management:
- Build and maintain positive relationships with guests and prospective customers.
- Provide timely responses and appropriate solutions to guest enquiries and complaints.
- Educate guests on apartment policies, facilities, and available services.
- Encourage positive reviews, referrals, and repeat patronage.
Qualifications and Experience
- Minimum of an OND, HND, or Bachelor’s Degree in Business Administration, Hospitality Management, Marketing, or a related field.
- Previous experience in front desk operations, sales, customer service, or hospitality.
- Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.
- Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.
- Good understanding of sales and customer relationship management practices.
Required Skills and Competencies:
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and customer service abilities.
- Good organisational and administrative skills.
- Ability to handle customer enquiries and complaints professionally.
- Attention to detail and accuracy in record-keeping.
- Basic computer literacy and proficiency in Microsoft Office applications.
- Professional appearance, confidence, honesty, and a positive attitude.
- Ability to work independently and as part of a team.
- Flexibility to work shifts, weekends, and public holidays when required.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Only shortlisted candidates will be contacted.
- Further assessments will be required.
Recruitment for Front Desk Executive – Sales at Myrtle Management Consultants Limited | Abuja | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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