MKOBO Microfinance Bank Latest Recruitment 2026: Customer Success and Operations Officer, Administrative Officer, Etc. Jobs
MKOBO is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to short-term unsecured loans, which is easily accessible. We cater to the demography currently undeserved by the Commercial banks in our aim to help increase the financial inclusion of the Nigerian population.
We are recruiting to fill the position below:
Job Title: Customer Success and Operations Officer
Location: Lagos
Job type: Full-time
The Operations & Customer Service Associate/Officer is responsible for ensuring seamless transaction processing, reconciliation, and exceptional customer service delivery.
The role involves handling customer inquiries, resolving issues, and supporting operational processes to ensure efficiency and compliance with organizational policies.
Responsibilities
Accurately post and process customer transactions (transfers (Intra & Inter), and loan disbursements) in compliance with established procedures.
Perform daily reconciliation of transactions to ensure accuracy and resolve discrepancies promptly.
Maintain up-to-date records of all transactions and generate reports as required.
Collaborate with the finance team to ensure timely and error-free reconciliation of accounts.
Respond to customer inquiries and resolve issues promptly via phone, email, chat, or in-person, ensuring adherence to SLAs.
Provide accurate information about products, services, and processes to customers.
Escalate complex customer issues to the appropriate department for resolution.
Maintain a high level of professionalism and empathy in all customer interactions
Assist in the implementation and optimization of operational processes to improve efficiency.
Ensure compliance with company policies, SOPs, and regulatory requirements (e.g., CBN, NDIC).
Requirements
Bachelor’s Degree in Business Administration, Finance, Operations Management, or a related field.
Minimum of 1 year of experience in operations, customer service, or a similar role, preferably in the banking or fintech industry.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with banking software (e.g., BankOne, or any CBA) is an advantage.
Strong communication, problem-solving, and interpersonal skills.
Salary
N200,000 / Month.
Application Closing Date
30th December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Administrative Officer
Location: Lagos
Job type: Full-time
Description
- The role covers office administration, facilities and maintenance coordination, procurement support, vendor management, inventory and asset records, logistics, administrative expense monitoring and documentation.
- The role is expected to deliver responsive support to all departments while ensuring compliance with the Bank’s policies, approval processes and internal control requirements.
Responsibilities
- Manage the reception area and serve as the first point of contact for visitors, customers and business partners.
- Maintain a professional reception environment while observing confidentiality and security procedures.
- Monitor office facilities, equipment and utilities, coordinating repairs, maintenance and servicing when required.
- Manage office supplies and consumables, ensuring adequate stock levels.
- Ensure procurement transactions are properly approved and supported by relevant documentation.
- Maintain accurate records of office assets, equipment, stationery and consumables
- Monitor vehicle servicing, repairs, fuel usage and relevant documentation.
- Prepare periodic administrative reports and maintain accurate, audit-ready records.
Requirements
- Bachelor’s Degree or HND in Business Administration, Public Administration, Management or a related discipline.
- At least 2–3 years’ relevant experience in administration, facilities coordination or office management; experience in a financial institution is an advantage.
- Experience coordinating vendors, procurement requests, office maintenance and administrative records.
- Good working knowledge of Microsoft Office applications, particularly Excel and Word.
- Ability to manage competing priorities, meet deadlines and work with minimal supervision.
Salary
Very Competitive
Application Closing Date
31st December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Finance Officer
Location: Lagos
Job type: Full-time
Job Summary
- Finance Officer is responsible for all financial aspects of the organization. The position manages the budget, prepares financial reports, and ensures that all financial transactions are conducted legally and ethically.
Responsibilities
- Prepare and submit monthly CBN returns (e.g., Prudential Guidelines, CRR, Liquidity Reports).
- Assist in the preparation of Management Accounts, Balance Sheets, and Profit & Loss Statements.
- Ensure compliance with IFRS 9 (e.g., ECL calculations for loans, effective interest rate on investments).
- Contribute to internal/external financial audits and implement corrective actions.
- Ensure compliance with relevant Business Tax laws (e.g NRS and LIRS)
- Support the CFO on the annual budgeting process and periodic forecasts.
- Maintain accurate records of daily transactions (receipts, payments, bank deposits).
- Conduct periodic financial analysis (trends, cost optimization, revenue leakage).
- Prepare the Asset and Liability Report (ALM) to monitor mismatches.
- Support liquidity management by tracking cash flow projections.
Requirements
- Minimum qualification of a BSc.
- 2 years of previous experience in a similar role
Salary
N350,000 / Month.
Application Closing Date
31st December, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
MKOBO Microfinance Bank Latest Recruitment 2026: Customer Success and Operations Officer, Administrative Officer, Etc. Jobs
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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