1). Relationship Manager

Locations:Ā Warri, Sapele, Delta; Benin, Edo; Uyo, Akwa Ibom; Calabar, Ikom, Cross River; Port Harcourt, Rivers; and Yenagoa, Bayelsa

Employment Type: Full-time

Job Field: Consumer and Commercial Banking

Job Category: Experienced Hire

Job Objective(s)

  • Assist customers get value for their money, make the right choices and make their money work for them.
  • Also be the number one resource for customers to get advice on their account.Ā  Speaking with customers would also be a large part of your day to day work either over the phone or face to face in addition to providing solution to their financial needs.

Duties & Responsibilities

  • Ensure adequate adherence to Credit policies, processes and procedures.
  • Book deals for new deposits within 24 hours.
  • Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
  • Responsible for opening new accounts and follow-up on outstanding documentation.
  • Update and follow up on returned cheques every morning.
  • Follow up on customerā€™s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
  • Update new deposits and new accounts on the system daily.
  • Responsible for the provision and safe keeping of customersā€™ information and files.
  • Responsible for recording new accounts, deposits and FX transactions daily.
  • Ensure proper custodianship of the unitā€™s registers.
  • Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
  • Follow up and ensure prompt recovery of Past Due Accounts under your management.
  • Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
  • Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
  • Support other marketing and non-marketing staff junior to you through on-the-job coaching, in-house training and development and account management support.
  • Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
  • Carry out any other duty that may be assigned to you from time to time by the supervisor.
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Qualifications

  • Bachelorā€™s Degree with a minimum of Second-Class Lower Division or Upper Credit for HND holders from an accredited Institution. Third-Class / Lower Credit holders must possess a Masterā€™s Degree.
  • Experience: 2 years and above work experience in Banking in a Full Time role.

Deadline:Ā Not Specified.

How to Apply:Ā Interested and qualified candidates should use the links below to apply:

 

 

 

2). Regional SME Sales Coordinator

Location: Nigeria
Employment Type: Full-time

Job Objective(s)

  • Grow SME deposit volume and risk asset volume, whilst ensuring the sustained growth and development of the SME Banking business of the region assigned to him/her.

Duties & Responsibilities

  • Recruit SME liability and risk asset customers within assigned clusters.
  • Organize marketing initiatives to drive SME product uptake in collaboration with branch sales teams.
  • Provide SME market guidance and support to branches in your assigned territory.
  • Monitor and report branch performance on SME products to Head Office and regional management.
  • Identify performance gaps, conduct reviews, and work with branches to develop strategies for improvement.
  • Regularly analyze markets for SME sales opportunities, set targets, and develop winning strategies with branch sales teams.
  • Establish a feedback mechanism through branches to gather input from SME customers for timely product reviews and modifications.
  • Identify and address internal capacity gaps in SME product knowledge and local market trends, driving the implementation of solutions.

Qualifications

  • Must possess at least a good Bachelorā€™s Degree (minimum of 2.2) or HND (upper credit) in any discipline.
  • Possession of relevant Masterā€™s Degree and/or other relevant professional qualification(s) is an added advantage.
  • Minimum of 3 years experience preferably in small business banking and / or commercial or retail banking.

Experience / Skills:

  • Demonstrated excellence in marketing and sales skills.
  • Strong abilities in building relationships and leadership.
  • Good grasp of the national and territorial operating environment.
  • In-depth understanding of SMEs, their issues, banking needs, and market segmentation.
  • Proficiency in market research, business analysis, and product development.
  • Sound skills in credit analysis and appraisal.
  • Familiarity with Transactions Banking, related processes, and broader Fidelity offerings.
  • Evident passion for working with SMEs, coupled with excellent written and oral communication skills.

Deadline:Ā Not Specified.

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How to Apply:Ā Interested and qualified candidates should use the links below to apply: