Recruitment at Microsoft Corporation

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. At Microsoft our mission and values are to help people and businesses throughout the world realize their full potential.

We are recruiting to fill the position below:

Job Title: Customer Success Account Management

Job number: 1678178
Location: Nigeria 
Travel: 0-25 %
Employment type: Full-Time

Job Descriotion

• We are seeking a Customer Success Account Manager who develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.
• He/She guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer’s business transformation programs and common to their industry. Leverages understanding of the customer’s technology platform and Microsoft’s technology roadmap to enable customer digital transformation.

Responsibilities
Customer Relationship Management:

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
• Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.
• Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).
• Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
• Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
• Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.
• Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer’s business transformation programs and common to the industry.
• Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer
• environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.

Technical Relevance:

• Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities.
• Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders.
• Evangelizes Microsoft’s position in the customers’ cloud technology marketplace against competitors. Leverages understanding of the customer’s technology platform and Microsoft’s technology roadmap to enable customer digital transformation.

Customer Success Leadership:

• Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Embraces the organizational and customer success strategy to maximize customer’s investments and value.
• Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer’s goals and objectives.
• Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
• Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health.
• Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work.
• Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities.
• Leads escalation management and communications for delivery programs in the customer account.

Requirements
Required/Minimum Qualifications:

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications:

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.
• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

Knowledge, Skills, Abilities:

• Account Management
• Business Acumen
• Business Analysis
• Business Knowledge
• Change Leadership Facilitation
• Change Management
• Competitive Analysis
• Conflict Resolution
• Consultative Selling
• Creativity
• Customer Success
• Data Analysis
• Decision Making
• Delivery Excellence
• English Language Proficiency
• Executive Presence
• Financial Analysis
• Influencing for Impact
• Microsoft Product Knowledge
• Microsoft Support
• Multi-Initiativ
• Program Management
• Negotiation
• Operational Excellence
• Oral Communication
• Presentations
• Problem Solving
• Project Management
• Quality Assurance
• Relationship Management
• Storytelling
• Team Facilitation
• Technical Communication
• Technical Sales
• Technology Impact Communication
• Technology Industry Knowledge
• Trusted Advisor
•  Written Communication

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Cloud Solution Architect (App Innovation)

Job Number: 1678395
Location: Nigeria
Job type: Full-time

Responsibilities
Customer Centricity:

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize.
• Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory.
• Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions’ capability and value through design collaboration sessions with the customer/partner.
• Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.
• Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness.
• Assesses and transfers knowledge to close customer skill gaps.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
• Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

Business Impact:

• Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.
• Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.
• Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions.
• Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
• Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers’ requirements.
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.
• Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption.
• Ensures that the customer/partner’s application has as few points of failure as possible.
• Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft’s Customer Promise.
• Understands industry trends and the competitor’s architecture solutions and identifies Microsoft’s strengths over competitive solutions to drive conversations with customers/partners and convince them of solution

Qualifications
Required/Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Additional or Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online