Recruitment at Swift Networks Limited

Recruitment at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Retention Specialist

Location: Nigeria
Employment Type: Full-time

Job Description 

• We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
• To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist should beable to improve sales by creating lasting bonds with customers.

Responsibilities

• Taking all possible measures to timely resolve customers ’ issues and processing them in accordance with our established procedures and policies.
• Responsible for responding toinbound and outbound calls, and technical queries related to VOIP, Internet, and Data services on different platforms such as LTE, WTTx and Fibre, Wifi by using standard procedures.
• Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls.
• Ensure full compliance with all related software applications and a strong handling power to assist customers.
• Logging all queries properly and escalating possible complaints to the concerned teams using effective tools.
• Regularly attending training and coaching sessions conducted. Learning about the organization’s products or services and keeping up-to-date with any changes to them.
• Suggesting alternatives and possibilities to resolve customers’ complaints on a priority basis.
• Giving feedback and reporting customer issues/problems to the Supervisor to ensure maximum customer satisfaction and to aware management of current trends and demands.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Building positive relationships with customers and business associates.
• Assisting with processing online payments and ensuring customers get value.

Requirements

• Must have a 2.1 Bachelor’s Degree in Sales, Marketing, or a related field.
• Entry level.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing softwaresuch as CRM, Excel, Outlook etc.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Application Closing Date
17th February, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: hr@swiftng.net using “Customer Retention Specialist” as the subject of the email.

Job Title: Graphic Design Specialist

Location: Nigeria
Employment Type: Full-time

Job Description

• We are looking for a dynamic Graphic Designerspecialistwho willcreate visual communications such as adverts, branding, publicity materials, and magazine layouts. And utilize graphic design skills to create media products such as magazines, labels, advertising, and signage
• To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.
• Ultimately, a top-class retention specialist should beable to improve sales by creating lasting bonds with customers.

Responsibilities

• Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts.
• Determine size and arrangement of illustrative material, and select style and size of type.
• Use computer software to generate new images and key information into computer equipment to create layouts for the Organization.
• Draw and print charts, graphs, illustrations, and other artwork, using a computer.
• Confer with the Human Resources Managerto discuss and determine layout design.
• Develop graphics and layouts for product illustrations and logos.
• Prepare illustrations or rough sketches of material, discussing them with the Human Resources Manager and making necessary changes.
• Study illustrations and photographs to plan presentation of materials, products, or services.
• Key information into computer equipment to create layouts for supervisors.
• Mark up, paste and assemble final layouts to prepare layouts for printer.
• Review final layouts and suggest improvements as needed.
• Confer with the Human Resources Managerto discuss and determine layout design.
• Develop graphics and layouts for product illustrations, company logos, and Internet websites.
• Develop negatives and prints to produce layout photographs, using negative and print developing equipment and tools.
• Photograph layouts, using a camera, to make layout prints for supervisors.
• Produce still and animated graphics for on-air and taped portions of television news broadcasts, using electronic video equipment.

Requirements

• Must have a 2.1 Bachelor’s Degree in Arts, or a related field.
• 1 – 2 years relevant work experience.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Knowledge and Technical Skills:

• Alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of design techniques, tools, and principles involved in the production of technical plans, blueprints, drawings, and models.
• Knowledge of the theory and techniques required to compose, produce, and perform visual arts.
• High sense of arrangement and balancing for aesthetic
• Behavioural/Management Development Skills
• Strong interpersonal skills and ability to work in a team
• Strong relationship-building skills
• Ability to work well under pressure
• Ability to work with less or no supervision
• Working understanding of design software e.g. Adobe Photoshop, Coreldraw,3D Max,Powerpoint, Quarck Express (Minimum Qualification)
• Exemplary design and creative skills.
• Exemplary verbal and listening skills and a demonstrated ability to communicate clearly and professionally.
• Ability to think out of the box
• Hand drawing and hand-lettering skills are preferred.
• Print production experience will be an added advantage
• Web design experience preferred.
• Requires a general understanding of image rights and usage relative to print and online publication.
• Must know all about branding.

Application Closing Date
15th February, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: hr@swiftng.net using the Job Title as the subject of the email.

Job Title: Executive Assistant

Location: Nigeria
Employment Type: Full-time

Job Description

• We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers.
• As the Executive Assistant to the MD, you will be responsible for providing high-level administrative support and ensuring the efficient operation of theMD’soffice.

Responsibilities
Administrative Support:

• Manage the executive’scomplex calendar, appointments, and travel arrangements.
• Prepare and organize documents, reports, and presentations for meetings and business plans.
• Handle confidential and sensitive information with utmost discretion.

Communication and Presentation:

• Serve as a primary point of contact for internal and external communication on behalf of the executive(s).
• Draft and edit emails, letters, and other correspondence as needed.
• Assist in the creation of high-quality presentations and reports for both internal and external audiences.

Business Operations:

• Collaborate with the executive(s)to develop, implement, and monitor business plans and strategies.
• Ensure seamless communication and coordination between the executive(s)and various departments.
• Assist in project management and follow-up on action items from meetings.

Technology and Time Management:

• Utilize a range of digital tools and software for efficient time management and productivity.
• Help the executive(s)stay organized and productive by managing tasks, emails, and schedules.

Research and Information Gathering:

• Conduct research and gather data on industry trends, competitors, and market insights.
• Provide the executive(s)with well-structured information to support decision-making.

Event Coordination:

• Assist in planning and organizing corporate events, conferences, and meetings.
• Coordinate logistics, invitations, and materials for these events.

Exposure and Networking:

• Facilitate the executive’s participation in key industry events, conferences, and networking opportunities.
• Build and maintain relationships with industry professionals on behalf of the executive(s).
• Manage information flow in a timely and accurate manner
• Rack daily expenses and prepare weekly, monthly or quarterly reportsfor the executives
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Draft, review and send communications on behalf of company executive(s)
• Prioritize emails and respond when necessary.

Requirements and Qualifications

• Bachelor’s Degree in Business Administration, Management, or a related fieldwith a minimum of Second Class honourdegree (Upper division)
• Entry level experience
• Proven experience as an Executive Assistant or in a similar role, preferably supporting senior executives in a fast-paced environment.
• Exceptional communication skills, both written and verbal. Must be fluent in spoken and written English.
• Proficiency in creating professional presentations and reports using tools such as MS Office, Google Suite, or similar software.
• Strong research skills
• Ability to work independently, prioritize tasks, and meet deadlines.
• Highly organized with excellent attention to detail.
• Discretion and the ability to handle sensitive information with confidentiality.
• Exposure to marketing and industry-related concepts is advantageous.
• Must be a resident of Lagos, Nigeria.
• Available for immediate employment.

Application Closing Date
15th February, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: hr@swiftng.net using the Job Title as the subject of the email.