Vacancies at Bedrock Residencies
Bedrock Residencies is a luxury restaurant with exquisite cuisine, elegant ambiance, and impeccable service. Nestled in the heart of Ikeja. Our restaurant offers a unique dining experience that delights the senses and leaves a lasting impression on our discerning guests.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Respond to customer inquiries via phone, email, and live chat in a courteous and efficient manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information to customers by utilizing company resources and knowledge base.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Document customer interactions, transactions, and feedback in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Continuously identify opportunities for process improvement and provide feedback to management.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Adhere to company policies and procedures while maintaining confidentiality of customer information
Requirements
- Proven experience in a similar role.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced environment.
- Strong problem solving and attention to detail.
- Ability to multitask.
- Flexibility to work evenings, weekends, and holidays.
Application Closing Date
7th March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment2238@gmail.com using the Job Title as the subject of the email.
Job Title: Social Media Handler
Location: Lagos
Employment Type: Full-time
Job Description
- Develop and implement comprehensive social media strategies to promote our brand, increase follower engagement, and drive conversions.
- Create and curate engaging content for our social media channels, including but not limited to Facebook, Instagram, Twitter, TikTok,
- Plan and schedule daily posts, stories, and updates across all social media platforms.
- Monitor and respond to comments, messages, and inquiries in a timely and professional manner, fostering positive interactions and building relationships with our online community.
- Monitor social media trends, topics, and conversations relevant to the hospitality industry, and leverage insights to inform content creation and engagement strategies.
- Collaborate with the marketing team to develop creative campaigns, contests, and promotions to increase brand visibility and user engagement.
- Use social media analytics tools to track and analyze key performance metrics, such as reach, engagement, and conversion rates, and use insights to optimize content and strategy.
- Stay up-to-date with social media platform updates, algorithm changes, and best practices to ensure our social media efforts remain effective and compliant.
- Monitor online reviews and feedback on review sites and social media platforms, and collaborate with the customer service team to address customer concerns and maintain a positive brand reputation.
Qualifications
- Candidates should possess OND / HND / B.Sc Degrees with 2+ years relevant work experience.
- Proven work experience as a social media handler or similar role, preferably in the hospitality industry.
- In-depth knowledge of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, and Pinterest, and familiarity with social media management tools.
- Strong writing and editing skills with the ability to create compelling and engaging content for social media platforms.
- Excellent communication and interpersonal skills with the ability to interact with customers and followers in a professional and friendly manner.
- Analytical mindset with the ability to interpret data, analyze performance metrics, and make data-driven decisions to optimize social media strategies.
- Creative thinking and problem-solving abilities with a passion for storytelling and visual communication.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Flexibility to work occasional evenings, weekends, or holidays as needed.
Application Closing Date
14th March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment2238@gmail.com using the Job Title as the subject of the email.
Job Title: Graphics Designer
Location: Lagos
Employment Type: Full-time
Job Description
- Develop and design engaging visual content for digital and print media, including but not limited to advertisements, brochures, flyers, banners, social media graphics, website elements, and email campaigns.
- Collaborate with the marketing team to conceptualize and execute creative strategies that align with the company’s branding and marketing objectives.
- Create high-quality, pixel-perfect designs that effectively communicate our brand message, values, and unique selling points to our target audience.
- Utilize industry-standard design software and tools (e.g., Adobe Creative Suite: Photoshop, Illustrator, InDesign) to produce visually stunning graphics and layouts.
- Maintain a keen understanding of design trends, techniques, and best practices to ensure our designs remain innovative, relevant, and competitive in the market.
- Provide constructive feedback and recommendations to improve the visual appeal and usability of our marketing materials and digital platforms.
- Assist with photo editing, retouching, and manipulation as needed to enhance the quality and impact of our visual content.
- Manage multiple projects simultaneously while adhering to project timelines and deadlines.
- Uphold brand consistency and integrity across all design assets, ensuring they reflect the company’s identity and values.
Requirements
- Candidates should possess HND / B.Sc Degrees with 2+ years relevant work experience.
- Proven work experience as a graphic designer, preferably in the hospitality or related industry.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other graphic design software.
- Strong portfolio showcasing a diverse range of design projects, including both digital and print materials.
- Excellent visual design skills, including layout, typography, color theory, and composition.
- Creative thinking and problem-solving abilities with a keen eye for detail and aesthetics.
- Strong communication and collaboration skills with the ability to effectively convey ideas and concepts to stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.
Application Closing Date
14th March, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment2238@gmail.com using the Job Title as the subject of the email.
Vacancies at Bedrock Residencies
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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