Vacancies at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Project Administrator (OAM)

Location: Nigeria
Employment Type: Full-time

Job Objective

• This role is charged with assisting with the planning, implementing, executing and closure of projects within the Company.
• To be acknowledged as the client champion for service delivery.

Key Duties & Responsibilities

• Assist in managing OAM individual and groups of network projects as directed
• Assist in managing virtual project teams including members from NOC, Field, Legal and Finance
• Assist in project management of client orders from feasibility, pre-sales solution design, sales order signature to  handover, achieving high levels of client satisfaction
• Assist in activating services as required
• Assist in maintaining records and data
• Identify concerns, issues, contractual challenges and escalate appropriately
• Actively participate in and promote the project gate review process
• Assist with logistics coordination with vendors, shipping agents, partners
• Deputise for the Project Manager & assist with the creation of ad hoc reports as needed
• Actively use and ensure data integrity of OSS systems
• Cover for other WIOCC Group projects as required

Minimum Qualifications

• Maths & English school leavers certificate or equivalent
• Technical and/or PMP / PRINCE2 certification or equivalent (desirable)

Experience & Skills:

• Prefers a minimum of 1 year’s technical experience in the telecom industry or project management
• Effective project management ability including written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen to and summarise and concisely gather, analyse and share key information with stakeholders
• Experience in Microsoft Office suite preferably including MS Project
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Knowledge of technology used in OAM network including GPON, Fibre, Data (Ethernet, IP/MPLS) preferred.

Attributes:

• Team player, motivator, persistent, stress management
• Client focused, confident, relationship builder
• Integrity, honest with high ethical standards, negotiating skills
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ablity to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Programme Manager (OAM)

Location: Nigeria
Employment Type: Full-time

Job Objective

• This role is charged with the planning, implementing, executing and closure of the network architecture and programmes within OAM.

Key Duties & Responsibilities

• Manage OAM project management team to deliver programmes
• Manage OAM Network Architect team to plan, design and optimise OAM infrastructure and create and maintain accurate records and ensure OSS data integrity
• To ensure client orders are delivered on time and within budget from feasibility, pre-sales solution design, sales order signature to handover, achieving high levels of client satisfaction
• Identify concerns, issues, contractual challenges and resolve them appropriately, escalating to senior management as required
• Lead and promote the project gate review process
• Logistics management with vendors, shipping agents, partners
• Team coach / trainer / mentor & shareholder support / shareholder consultancy
• Deputise for the Country Manager & assist with creation of ad hoc reports as needed
• Successfully manage the relationships with in-house stakeholders, Shareholders and OAM clientele
• Cover for other WIOCC Group projects as required.

Minimum Qualifications

• Bachelor’s Degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
• PMP / PRINCE2 certification or equivalent (desirable).

Experience & Skills:

• Minimum of 5 years of technical experience in the telecom industry, with at least 3 years in a project management role or equivalent
• Effective project management ability including written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including ability to listen to and summarise and concisely gather, analyse and share key information with stakeholders
• Must use B/OSS tools, experience in Microsoft Office suite including MS Project
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Knowledge and experience of technology used in OAM network including GPON, Fibre, Data (Ethernet, IP/MPLS) essential.

Attributes:

• Team leader and manager of virtual teams, motivator, persistent, stress management
• Client focused, confident, relationship builder
• Integrity, honest with high ethical standards, negotiating skills
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent creative thinking and problem-solving skills
• Commercially aware, numerate & articulate
• Excellent network diagnostic skills.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.netusing the Job Title as the subject of the mail.

Job Title: NOC Manager (OAM)

Location: Nigeria
Employment Type: Full-time

Job Objective

• Working for Open Access Technical Services (OATS) to manage NOC services for Open Access Metro (OAM).
• Lead a NOC shift team to provide first-level support for OAM and partner networks, identify incidents through proactive monitoring and manage planned engineer works.
• To be acknowledged as the NOC champion ensuring high levels of availability and performance.

Key Duties & Responsibilities

• Manage the NOC shift teams, cover for Director Operations when required
• Prepare NOC report and lead shift leader meetings and improvement planning
• Interface point for other operations centres and partners achieving high levels of satisfaction
• Lead the proactive monitoring alarm management systems for events, create, own and manage trouble tickets to successful resolution, lead supplier incident management
• Manage incident management, troubleshooting and resolution of network issues
• Respond to and manage escalations and notifications
• Work with field resource management and 3rd party contractors to ensure efficient operations
• Oversight to ensure all network tickets have correct closure data
• Use of and ensuring data integrity of systems
• Manage competency, develop coach and train employees, clients and contractors lead the development of training materials, undertake regular and end of year appraisals and one to one sessions
• Oversight and approval of planned engineering works, including technical method of procedure
• Respond to network concerns, issues, challenges escalated to NOC management
• Oversight of and auditing of records, configuration / restoration
• Manage and maintain 24/7 roster including approving leave and ensuring adequate cover
• Develop and manage ad hoc reports as needed
• Manage and approve reports, manage problems and improvement plans
• Assist other departments and perform various projects as needed
• Adhere to all company policies and procedures, ensure health & safety and cyber security compliance

Experience & Skills

• Requires a minimum of 7 years experience in the telecom industry including experience in NOC / NMC
• Knowledge of various platforms including GPON, Fibre, Data (Ethernet, IP/MPLS)
• Effective written and verbal communications skills evidenced by work history and accomplishments
• Expert knowledge of at least one trouble ticket system, NetSuite desirable
• Excellent communications and soft skills, including ability to listen to  summarise and to concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Junior Field Technician (OAM) – NYSC Candidates Only

Location: Nigeria
Employment Type: Full-time

Job Objective

• Working for Open Access Technical Services (OATS) to assist field support to Open Access Metro (OAM).

Key Duties & Responsibilities

• 24/7 field assistance, on-call, out-of-hours and night/weekend / public holidays working as required
• Proactive monitoring of equipment & facilities
• Assist in network installation, testing & commissioning, bringing into service integration
• Assist in installing fibre cables on access and core routes according to best practices and standards
• Assist to commission fibre spans and end-to-end fibre circuits through the use of OTDR and OLTS
• Assist to verify and capture as built documentation
• Assist in attending to fibre breakdown and preventative maintenance
• Liaise with internal Project Managers and 3rd part suppliers for the execution of designed plans
• Assist with management & planning of the overall fibre network, including auditing and record management
• Assist other departments and lead and report on projects as requested
• Assist in ensuring network design aligns with systems as appropriate
• Drive company vehicles as required
• Adhere to all company policies and procedures.

Minimum Experience & Skills

• Maths & English school leavers certificate or equivalent
• Technical certifications i.e. CCNA or equivalent field experience (desirable)
• Valid full driver’s license
• NYSC Candidates Only

Preferred Experience & Skills:

• Effective written and verbal communication skills evidenced by work/college history and accomplishments
• Excellent communication and soft skills, including the ability to listen to summarise and concisely share key information with clients
• Must be able to effectively record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Network Architect (OAM)

Location: Nigeria
Employment Type: Full-time

Job Objective

• Lead the architecture team to plan, design, select technologies & equipment, implement, and make required changes to the access and core fibre routes on the OAM within budget and timelines and to the correct level of quality and performance to enable client services, satisfaction and revenue to be maintained and to meet or improve company targets.
• To be acknowledged as the technical competence relating to the fibre network engineering within the organisation.

Key Duties & Responsibilities

• Plan and design of new access, metro and core duct and fibre routes, spurs and PoP sites entries, MMRs
• Lead and manage the architect team
• Develop Policies, Procedures, Processes, Standards, Specifications and Work Instructions related to fibre engineering design, planning, maintenance, and operations
• Liaise with internal Project Managers and 3rd party suppliers that ensure fibre networks are designed and deployed according to design
• Plan, submit, track and manage wayleaves and rights of way
• Initiate, plan, submit, track, manage and implement change requests for network optimisation
• Manage and track the fibre annual budget
• Keep track of material stock, drawdowns and reorder levels
• Interact with both internal and external clients & relevant government agencies
• Management & planning of overall fiber network, including auditing and record management (fibre route plans, as-built documentation)
• Prepare RFP technical and strategy documents for procurement of fibre materials
• Ensure all documentation is up to date and stored on the designated platforms for easy access and retrieval.

Minimum Experience & Skills

• Bachelor’s Degree (or equivalent work experience) in a technical field
• 5 year’s technical experience in the telecom industry
• 3 years in network fibre planning and design or equivalent role
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including ability to listen, summarise and concisely share key information with clients or internal stakeholders
• Optical networking experience, including OTDR, optical link budget calculations, fibre types and testing
• Expert in GIS and OSS systems
• Advanced skills in Microsoft Excel, Word and Visio
• Basic knowledge of network equipment i.e. Routers, Switches, DWDM, OTN

Preferred Experience & Skills:

• Comprehensive understanding of the fibre market, including its providers and infrastructure
• Proven track record of proficiently establishing and developing fibre technology competencies within a complex organisation
• Knowledge of ISP planning, scaling and design
• Proficiency in working with database hierarchies and utilising SQL for data management
• Demonstrated ability to effectively utilise B/OSS (Business/Operations Support Systems) tools to record information accurately and succinctly in a timely fashion

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.

Job Title: Trainer & QAHSE (OAM) Officer

Location: Nigeria
Employment Type: Full-time

Job Objective

• Working for Open Access Technical Services (OATS) to provide training and QAHSE for Open Access Metro (OAM)

Key Duties & Responsibilities

• Coach and train employees, clients and contractors as required, lead in developing training materials, technical, soft skills, QAHSE
• Manage a role-based competency plan
• Develop OATS Academy, internal and external accreditation
• Provide Quality, Heath & Safety and the Environment services for OAM, work with WIOCC Group to assist in developing and improving policies, process and procedures, audits and inspections
• Ensure all OAM field operations, internal and 3rd party comply with QAHSE
• Manage and report on incidents, injuries, near misses
• Undertake risk assessments, identify risks, maintain risk register and mitigate and control

Minimum Qualifications

• Higher National Diploma or Bachelor’s Degree (or equivalent) in a related field

Experience & Skills:

• Technical and Vocational Education and Training experience
• Requires minimum of 5 years experience in QAHSE including experience in a similar role
• Knowledge of H&S regulations and requirements in Nigeria
• Effective written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including ability to listen, summarise and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personnel excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required.

Application Closing Date
3rd July, 2024.

Method of Application
Interested and qualified candidates should send their updated CV, including three referees to: applications@wiocc.net using the Job Title as the subject of the mail.