Vacancies at Bolt Nigeria
Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Nigeria
Job Type: Full-time
Job Description
- We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!
Main Tasks & Responsibilities
- Represent Bolt in Nigeria
- Support Bolt’s Ride-hailing users and help them get the most out of our apps
- Support our business partners in daily interactions with our users
- Create loyal fans by showing them we really care.
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
About You
- You understand what outstanding customer support looks like and be ready to go the extra mile
- You welcome challenges with an open mind and see them as opportunities
- You are always ready to put customers first and be passionate about helping others
- You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- You are a hustler, not stopping after 20 obstacles a day
- You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
- Basic Google Sheets/Excel knowledge is a plus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: General Manager
Location: Nigeria
Job Type: Full-time
About the Role
- We are looking for an experienced General Manager in Nigeria to lead our Ride-hailing business.
- You will be responsible for leading the market, developing and nurturing critical relationships that will grow our business, strengthen our position and build drivers & riders growth, engagement and retention while managing a high-performing team.
- This strategic role will be the interface between our business and the key city/country stakeholders (i.e. regulators, government officials, local communities etc).
- You will be working closely with the local operations team, Regional manager, HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS).
- This is a critical, impactful and highly rewarding role: Nigeria is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.
Main Tasks and Responsibilities
- Lead the financial and strategic planning process and be responsible for its implementation for Nigeria
- Define, implement and optimize local business and operational strategies/goals with the local operations team
- Advocating and elevating Bolt’s brand, product and service by working closely with local authorities and policy makers
- Expand Bolt’s presence and services across the country
- Establish strategic partnerships with local fleet owners and other relevant businesses/entities
- Identify trends, risks and improvement opportunities on a local level that may impact the business
- Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drives growth and efficiency
- Take ownership of Bolt’s growth in Nigeria by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals.
About You
- You have a Bachelor’s Degree in Economics, Finance or other analytical subject
- You have 7+ years of experience in an operations management or general management role
- You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
- You are a hustler, not stopping after several obstacles a day
- You are highly analytical and have a data-driven mindset with excellent Excel skills
- You are passionate about new technologies and ridesharing
- You have a strong sense of ownership with a hands-on approach
- You are comfortable with developing business frameworks to support your strategies and decisions
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Vacancies at Bolt Nigeria
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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