Vacancies at Paga Nigeria

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

They are recruiting to fill the position below:

Job Title: Territory Sales Executive

Location: Nigeria
Employment Type: Full-time

• The Territory Sales Executive (TSE) oversees assigned areas to deliver all commercial targets in their territory.
• The TSE is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
• The TSE manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.

Primary Responsibilities

• Achievement of commercial targets set for the territory.
• A Territory Sales Executive has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.
• Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory
• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.
• Representing Paga in the assigned territory
• Verify agent outlet before account is created.
• Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills

Requirements

• Bachelor’s degree from an accredited university or college
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Financial Business Analyst

Location: Nigeria
Employment Type: Full Time

About the Role

• Paga is looking for a passionate, self-driven and experienced Financial Business Analyst to join our team! As the Financial Business Analyst, you will be responsible for managing, developing, and overseeing the financial models and performance KPI in your assigned business unit(s).
• You will be responsible for analysing and advising business unit heads of their current and future expenditures for maximum ROI and project performance.
• The ideal candidate will be well-versed in financial models, excel formulas and functions, and capable of creating cost-effective budgets for future projects.
• He/She will also be responsible for developing, proposing, and implementing plans to reduce financial risks and lower costs as well as participate in project audits.

Primary Responsibilities

• Assist Finance Manager in monitoring and analysing financial accounts/performance on a monthly, quarterly, and annual basis
• Create financial models to analyse trends, make financial projections, and assess financial risks
• Review and monitor annual budget; prepare quarterly budget review reports
• Help Develop standardised financial management and reporting tools; create internal control systems to ensure good financial management and enable early detection of fraud or errors
• Grow financial performance of business units through analysis of financial results, forecasts, variances, and trends
• Analyse business unit financial data and create financial models for decision support
• Create recommendations on financial/operational performance of business unit to be presented to management and executives
• Analyse past results, perform variance analysis, identify trends, and make recommendations for improvements
• Work closely with the financial and accounting operations team to ensure accurate financial reporting
• Guide the cost analysis process by establishing and enforcing policies and procedures
• Provide analysis of trends and forecasts and recommend actions for optimisation
• Recommend actions by analysing and interpreting data and making comparative analyses; study proposed changes in methods and materials
• Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and excel dashboards.
• Increase productivity by developing automated reporting/forecasting tools
• Conduct comparable analysis and market research to support internal financial analysis
• Maintain a strong financial analysis foundation creating forecasts and models

Key Competencies

• Problem-solving skills and initiative
• Strong attention to detail and an investigative nature
• Ability to streamline functions and passion to learn and grow
• Strong interpersonal skills, including written and oral communication skills
• Comfort dealing with ambiguity and the ability to work independently
• Experience working with, and presenting to, senior executives
• Strong financial modelling experience
• Integrity and high personal ethical standard

Knowledge, Skills and Requirements

• Minimum 4 years experience in business finance or relevant experience
• BA, BS, or B.Com degree required (Bachelor’s Degree in Accounting/Finance/Economics)
• Professional accounting qualification or MBA is an added advantage
• Advanced knowledge of excel and strong financial analysis foundation creating forecasts and models
• Excellent written and verbal communication skills
• Must have completed the mandatory NYSC.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Analyst, Customer Intelligence & Reporting

Location: Nigeria 
Employment Type: Full-time
Department: Customer Experience
Reports to: Manager, Service Operations

About the Role

• Responsible for gathering and analysis of customer behavioral data (reference & transactional) across key service touch points to improve and drive customer relationship management and the overall customer experience in accordance with Paga CX strategy.

Roles and Responsibilities

• Maintain accurate records of customer experience intelligence as gathered from diverse sources including research, systems-based information sources, and competition benchmarking
• Liaise with the consumer research team to provide the insight required to drive improvement in key CX metrics e.g. NPS, Customer loyalty, CSAT, etc.
• Collaborate with relevant stakeholders to integrate customer behavioral data into the overall Paga CX strategy
• Responsible for providing insight from customer transactional data mirroring both traditional and digital service touchpoints
• Assist in providing data/insight required for customer experience journey mapping and recovery planning.
• Assists with tracking, analyzing, and reporting contact center and agent performance statistics.
• Works with line Manager and internal resources to ensure data is collected to support monitoring, trending, and root-cause analysis on key business objectives for activities related to production management, including
• Ensuring the data described above is in a useable format for various levels of management and is distributed in a timely manner.
• Ensuring data/report integrity by developing and performing quality assurance (QA) functions & logic into reports to ensure the accuracy of report data.
• Interacting with internal customers to clarify report requests and determine report specifications.
• Document all information related to each report generated (code, process to run the report, exactly how the report is run, metric definitions, calculations, etc.).
• Prepare/compile agreed periodic activity and performance reports for the  attention of the Manager, Service Operations.
• Performs other related duties as directed by Manager, Service Operations.

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years of relevant work experience.
• Proficiency in Ms Office – Visio, Excel, Word, and PowerPoint
• Excellent business analysis skills including a wide range of techniques for data and analysis (including process modeling, process mapping, and business requirements specification)
• Communicates tactfully and effectively both verbally and in writing
• Maintain effective work relationships with all stakeholders and 3rd party partners
• Flexibility and adaptability to new instructions and/or dynamic organizational priorities
• Must be a team player and able to work collaboratively with and through others.
• Advanced problem-solving and root-cause identification skills.
• Customer service background will be an added advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on grounds of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.