Dangote Group | Recruitment 

Dangote Group | Recruitment

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: IT Compliance Specialist

Location: Nigeria
Employment Type: Full-time

Description

• The IT Compliance Specialist is responsible for ensuring that Dangote’s IT systems and processes comply with regulatory standards and internal policies.
• This role involves conducting audits, risk assessments, and implementing compliance programs to safeguard data integrity and security.
• The ideal candidate will have a strong understanding of compliance frameworks, exceptional analytical skills, and the ability to effectively communicate compliance requirements to stakeholders.

Key Responsibilities

• Develops initiates, maintains, and revises policies and procedures for Information Security, Business Continuity and Quality assurance operation of the IT Compliance Program and its related activities to prevent illegal, unethical, or improper conduct.
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures that compliance Issues/concerns within Dangote are being appropriately evaluated, investigated and resolved. • Identifies potential areas of compliance vulnerability and risk; develops and recommends corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
• Provides reports regularly, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts.

Requirements

• Bachelor’s Degree in Information Management System, Computer Science, Cybersecurity, or a related field. Master’s degree preferred.
• Relevant certifications such as CISA, CRISC, CISM, or CISSP preferred.
• Minimum of 5 years in IT compliance, risk management, or a related field.
• In-depth understanding of regulatory standards and frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOX, and NIST.
• Proficiency in using relevant tools and methodologies for conducting IT audits and risk assessments, such as Nessus, Qualys, and OpenVAS.
• Strong knowledge of IT infrastructure, including servers, networks, databases, and cloud services.
• Understanding of IT service management (ITSM) and IT governance frameworks (e.g., COBIT).
• Knowledge of data protection principles and practices, including data classification, data loss prevention (DLP), and secure data handling.
• Experience with compliance management and governance, risk, and compliance (GRC) tools
• Proficiency in vulnerability management tools and practices to identify, assess, and remediate vulnerabilities.
• IT compliance policies and procedures to reflect current regulations and best practices.
• Experience with preparing and submitting regulatory compliance reports and documentation.
• Knowledge of tools and techniques for ongoing compliance monitoring and reporting.
• Exceptional analytical and problem-solving skill to identify and mitigate compliance risks.
• Excellent verbal and written communication skills for effectively conveying compliance requirements and findings.
• Strong attention to detail to ensure accuracy and thoroughness in compliance activities.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Adaptation to changing regulatory environments and organizational needs.

Key Performance Indicators:

• High compliance internal audit Score
• Adherence to compliance policies and procedures.
• Resolve compliance incidents within the designated timeframe.
• Risk assessment on critical IT systems.
• Ensure Third-Party Compliance
• Continuous Improvement

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Demineralizer Plant Operator (Dangote Sugar Refinery Plc.)

Location: Nigeria
Job Type: Full time

Job Summary

• Ensuring plant functionality with downtime not exceeding 1% of available time.
• Adherence to engineering safety standards.
• Optimization of plant operations to meet established production goals.
• Judicious use of materials in line with budget allocations.

Roles & Responsibilities

• Operating the demineralization plant and the reverse osmosis plant.
• Balancing the plants in water production.
• Producing high-quality DM and RO water for boiler use.
• Regenerating resins using acid and alkali, with close monitoring of their tank levels.
• Recirculating membranes and performing cleaning as needed.
• Coordinating with other maintenance crew as necessary.
• Coordinating with the water treatment plant operator regarding treated tank levels.
• Coordinating with the boiler house regarding make-up water levels.
• Maintaining chemical dosing pumps, air compressors, transfer pumps, and other auxiliaries.
• Ensuring compliance with OH&SMS, FSMS, EMS, and QMS responsibilities.

Requirements

• Candidates should hold a National Diploma in Biochemical Sciences, Science Laboratory Technology, Water Resources, Chemical Engineering, or Mechanical Engineering.
• Possession of a safety certification will be considered an added advantage.
• A minimum of 2 years of experience in a water plant and food industry is required.
• Basic computer skills, including proficiency in MS Word, Excel, and PowerPoint, are necessary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Officer

Location: Nigeria
Employment Type: Full Time

Job Description

• We are seeking a skilled and organized Project Officer to join our facilities management team.
• The successful candidate will provide essential support in the planning, coordination, and execution of facilities-related projects.
• This role involves assisting the project management team in ensuring that all projects are completed efficiently, on time, and within budget.

Responsibilities

• Assist in the planning, scheduling, and coordination of facilities management projects.
• Support the Project coordinator in daily operations and project activities.
• Help track project progress, including monitoring timelines, budgets, and deliverables.
• Maintain and update project documentation, such as reports and schedules.
• Coordinate with internal departments, external vendors, and contractors to facilitate project activities.
• Conduct site visits and inspections to assist in assessing project status and identifying any issues.
• Assist in the preparation of project proposals.
• Liase with procurement regarding quotes and processing purchase orders.
• Ensure that all project activities comply with company policies, safety standards, and regulatory requirements.

Requirements

• Bachelor’s Degree in Facilities Management, Electrical Engineering, Civil Engineering or related field.
• Professional certificate preferred (COREN etc.).
• Minimum of 3 years in a support role within facilities management or project management is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and collaboratively within a team.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chief General Manager, Production

Location: Nigeria
Employment Type: Full-time

Description

• Support the plant management in the planning, coordination, and control of efficient operations and maintenance, execution of all plant equipment design, modification, erection, and commissioning activities.
• Management of all technical personnel and plant administration.

Tasks and Responsibilities

• Spares and Material Control for cost-effectiveness.
• Responsible for plant improvement activities.
• Outsourcing external professional services/support as approved by Management.
• Technical manpower planning and administration.
• Ensure compliance with ISO Standards and best practices.
• Support the Plant Directors in plant operations management.

Requirements

• BSc/B Eng. (Engineering)
• Minimum of 30 years relevant experience.
• Plant operation/maintenance skills. (Preferably in a Cement Plant).
• Possesses management and administration skills.
• Excellent communication and analytical skills.
• Computer literate with proficiency in MS Office Suite.
• SAP literacy.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Port Operations – Cement

Location: Nigeria
Job type: Full time

Job Description

• As the Head of Port Operations, you are responsible for overseeing terminal port activities and playing a critical role in achieving smooth and efficient operations.
• This involves coordinating departments and teams, upholding safety and operational standards, and ensuring a seamless flow of operations.
• This role is part of our strategy for developing leaders and planning for succession.

Responsibilities

• Develop and implement strategies, policies, and procedures to optimize terminal port operations.
• Ensure compliance with relevant regulatory and environmental standards.
• Coordinate and monitor daily operations, including vessel scheduling, container movements, and cargo handling.
• Manage and liaise with internal and external stakeholders, including shipping lines, port authorities, and trucking companies.
• Ensure proper equipment maintenance and repair.
• Monitor and evaluate performance metrics, and implement improvements as needed.
• Ensure effective communication and coordination between departments and teams.
• Manage budgeting and financial activities related to terminal port operations.
• Identify and implement strategies to enhance productivity, efficiency, and cost-effectiveness.
• Supervise and mentor staff, and provide training and development opportunities.
• Stay updated on industry trends and developments, and implement best practices.

Requirements

• Bachelor’s degree or higher in Maritime Studies, Logistics, or related field.
• Minimum of 20 years of relevant experience in terminal port operations.
• Strong knowledge of port operations, regulations, and best practices.
• Proven leadership and managerial skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong analytical and problem-solving skills.
• Ability to manage budgets and financial activities.
• Proficiency in relevant software and systems.
• Knowledge of safety and environmental regulations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Officer

Job Ref.: Legal16102023
Location: Nigeria
Job type: Full time

Job Summary

• The Legal Officer will be a key legal advisor and an integral part of our legal team. Liaise with the security department in charging cases to court and make sure the case is properly prosecuted.
• To ensure that any legal-related issue within and outside the company is resolved according to the dictation of the law and in the interest of the company.

Job Description

• Provide operational/ commercial legal support to all departmental and job functions.
• Support in the development of service level agreements SLAs for service delivery to all DCT business units.
• Monitor the maintenance of the registers and other records required to be maintained by the Company under the Companies and Allied Matters Act (CAMA).
• Analyze and review legal agreements, legislation and documents for Management consent.
• Liaise with external counsel in the management and resolution of disputes.
• Ensure compliance with laid down guidelines (with emphasis on deadlines where stipulated), policies and procedures with internal and external parties in/with DCT.
• Investigate issues of non-compliance and report the same promptly to the HOD.
• Draft a wide variety of legal agreements as may be contingent on DCT business matters.
• Provide internal advisory support services on corporate legal matters to business units and departments within DCT.
• Lead negotiations with third-party claimants, employing strong negotiation skills and legal expertise to resolve disputes and claims.
• Proactively reach out to driver guarantors, both through direct interaction and telecommunication to ensure an understanding of their legal obligations and responsibilities.
• Review and Advise management on the legal implications of external policies and procedures.
• Provide all such other administrative and other secretarial duties as directed by the Head of Department and/or Company Secretary.

Requirements
Academic / Professional Qualifications:

• A Bachelor’s Degree in Law (LLB, BL) from a recognized institution and a valid license to practice law in Nigeria.
• Minimum of 5 years of proven experience in a similar in-house legal role within a corporate environment or practicing as a Lawyer.

Skills & Competencies:

• Proven excellence as a Legal Counsel in a business environment.

• Excellent knowledge and understanding of cooperate law and procedures.
• Full comprehension of the influences of the external environment of a corporation.
• Demonstrated ability to create legal defensive or proactive strategies.
• High degree of professional ethics and integrity.
• Sound judgement and ability to analyze situations and information.
• Outstanding communication skills.
• Comprehensive understanding of Nigerian legal frameworks and regulations, particularly in commercial law, transportation, taxation and corporate governance.
• Exceptional negotiation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple responsibilities and work efficiently in a dynamic and fast-paced environment.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Pre-Shipment Officer

Location: Onne, Rivers
Employment Type: Full Time

Job Description

• Are you a detail-oriented individual with experience in pre-shipment processes?
• Dangote cement Plc is currently seeking a friendly and dedicated Pre-Shipment Officer to join our team in Onne Terminal Port. Rivers State.

Tasks & Responsibilities

• Provide support to Logistics Officer in managing key operations decision, , adherence to shipping activities, safety guidelines and quality requirements etc.
• Support in scheduling of DCP’s cement export shipments in compliance with applicable regulations, policies, and procedures.
• Obtain relevant information on planned shipments and update shipping schedule.
• Ensure compliance of the Freight Forwarding processes with DCP rules and regulation.
• Ensure that all safety requirements such as certifications, identifications, etc. are fully complied as per DCP requirements and regulations.
• Ensure the good administration and filing of all the Freight Forwarding documents in line with the DCP procedures.
• Coordinate shipment logistics from Nigerian origin to across other Africa nations to deliver under the guidance of the Nigerian Law / regulations and in compliance to the DCP rule.
• Liaise with Export Terminal Logistics, Border, and DCP plant personnel to ensure efficient operations.
• Liaise with the banks and government appointed shipment inspection agents on every shipment for appropriate duty payment of shipping charges classification in conformance to the statutory requirement.
• Liaise effectively with government agencies (e. g NAFDAC, Customs, NPA) to secure relevant permits and approvals.
• Ensure appropriate and correct shipping documents are obtained from logistic, freight forwarders, government appointed pre-shipment inspection agents, etc.
• Ensure that all export activities and shipping documentation are transacted and updated.
• Ensure key performance indicators are reported and followed up. Prepare periodic shipping activity reports in line with DCP rules.
• Check Customs tariff positions and interpret government fiscal policies & amendments.
• Ensure adequate record keeping of customs documents, notices, government regulatory documents and documentations of other third parties.
• Ensure timely payment of NESS fees.

Requirements

• Bachelor’s Degree in a relevant field
• 5 to 9 years of experience in pre-shipment operations
• Strong knowledge of shipping regulations
• Excellent communication skills
• Attention to detail.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Shipping Operations Officer

Location: Apapa, Lagos
Employment Type: Full Time

Job Description

• The Shipping Operations Officer will assist the management team in the supervision of the company’s shipping operations.

Key Duties and Responsibilities

• Oversee shipping operations, including coordinating vessel bookings, managing shipping schedules, and ensuring timely delivery of goods.
• Ensure accurate documentation and compliance with trade regulations and customs requirements.
• Build sustainable working relationships with shipping agents, freight forwarders, and other logistics service providers.
• Ensure compliance with health and safety regulations and promote a culture of safety within the shipping operations department.
• Collaborate with other departments to support overall business objectives.
• Perform any other duties assigned by the management.

Requirements
Education and Work Experience:

• Bachelor’s Degree and certificates in Sea Port Operations Management or a related field.
• 5 – 9 years of experience in shipping operations management, preferably in a multinational company.

Skills and Competencies:

• Good knowledge of international shipping regulations and requirements.
• Strong analytical and problem-solving abilities.
• Excellent communication and negotiation skills.
• Strong ability to thrive in high-pressure environments and consistently deliver projects on time.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office and shipping software.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Career Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Export Clearing Officer

Location: Apapa, Lagos
Employment Type: Full Time

Job Description

• We are currently seeking a Clearing Officer who can proficiently manage import and export operations throughout the entire cargo clearing process, from pre-shipping to consignment delivery.
• The desired candidate should possess excellent multitasking skills and be capable of efficiently handling multiple tasks simultaneously.
• We are looking for an individual with a comprehensive understanding of cargo clearing procedures and the capacity to produce satisfactory outcomes while managing budgetary constraints.

Tasks & Responsibilities

• Develop relevant documentation required for shipping/ clearing of materials for DCP
• Develop and submit all required documents to relevant agencies and maintain/file copies as required.
• Liaise with relevant government agencies and clearance agents to expedite clearance of all materials.
• Manage DCP’s relationship with relevant regulatory authorities and escalate challenges to Logistics Manager
• Ensure all claims and notices from regulatory agencies are handled appropriately.
• Maintain accurate and up-to-date information on logistics activities.
• Develop periodic customs reports and highlight issues, for the attention of the Logistics Manager.
• Perform other tasks as assigned by the Logistics Manager.

• Implement approved improvement initiatives for the logistics function.

Requirements

• A good University Degree + a certificate in Ports Operations Management.
• 5 – 9 years experience in a clearing & forwarding business locally.
• Proficiency in international documentation, LC, shipping processes, bill of lading.
• Hands-on experience working with customs brokers, forwarders, and international partners
• Must have Operational knowledge of the ports and government agencies.
• Must have knowledge of proper clearing and haulage documentation for imports.
• Must have appropriate knowledge of inspection agents, banks, shipping companies, and terminals.
• Must have the ability to handle customs and shipping companies for imports, temporary importation, and exports.
• Must have knowledge of the Customs and Excise HS Code and Explanatory Notes.
• Detail-oriented, organized, and able to prioritize tasks
• Proficiency in Microsoft Office (primarily Excel and Word)
• Ability to work independently
• Excellent oral and written communication skills
• Excellent interpersonal skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Data Analyst

Location: Nigeria
Employment Type: Full Time

Job Description

• The HR Data Analyst will be responsible for collecting, analyzing, and reporting HR data to support decision-making processes within the HR department.
• This role requires a keen eye for detail, strong analytical skills, and the ability to communicate findings effectively to both technical and non-technical stakeholders.

Responsibilities

• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets.
• Removing corrupted data and fixing coding errors and related problems.
• Developing and maintaining database data systems – reorganizing data in a readable format.
• Performing analysis to assess the quality and meaning of data.
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on trends, patterns, and predictions using relevant data.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work with management to prioritize business and information needs.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Computer Science, Statistics, or a related field (Masters is preferred).
• Certification in HR analytics or data analysis.
• Proven working experience as a Data Analyst.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong proficiency in HRIS and data visualization tools (e.g., Tableau, Power BI).
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at big data queries and report writing.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Application Specialist

Location: Nigeria
Employment Type: Full-time

Description

• The IT Application Specialist is responsible for designing, developing, and maintaining Dangote’s software applications for enhanced business operations.
• This role involves leveraging artificial intelligence and machine learning technologies to create innovative solutions, managing software applications, and supporting users.
• The ideal candidate will possess strong technical skills, a deep understanding of software development principles and AI frameworks

Key Responsibilities

• Design, code, test, and deploy software applcation in line with business requirements
• Maintain and enhance existing software applications to improve performance and functionality.
• Collaborate with business analysts and stakeholders to gather and analyze requirements.
• Translate business needs into technical specifications.
• Maintain and enhance existing software applications to improve performance and functionality.
• Troubleshoot and resolve application issues in a timely manner.
• Develop and maintain APIs to integrate with software applications and other systems.
• Ensure seamless data flow and interoperability between applications.
• Stay updated on the latest software development technologies and industry trends.
• Recommend and implement improvements to enhance software performance and user experience.
• Create and maintain comprehensive documentation for software applications.

Requirements

• Bachelor’s Degree in Computer Science or related field
• 5-7 years in application development
• Relevant certifications such as Microsoft Certified Azure Developer Associate, AWS Certified Developer, Azure AI Developer, CSE or similar software engineering certification are preffered.
• Experience with development framework and libraries such as .NET, Angular, React or Django.
• Experience in integrating APIs with other systems and applications.
• Strong knowledge of IT systems and applications
• Excellent verbal and written communication skills for interacting with users and stakeholders.
• Effective collaboration skills to work with cross-functional teams.
• Flexibility to adapt to changing technology and business needs.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Key Performance Indicators:

• Application Uptime: Maintain high application uptime
• Incident Resolution Time: Resolution of application related incidents
• User Support Satisfaction: Achieve user support satisfaction rating of 95%
• Adhere to security and regulatory compliance
• Maintain a low defect rate on deployed applications
• maintain application uptime of 99.9% or higher.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Stores

Location: Nigeria
Employment Type: Full Time

Job Description

• The Head of Stores is expected to execute inventory control measures to ensure the company minimizes stock holding and maximizes stock system efficiency with proper documentation.
• He/She is responsible for working with procurement on goods inwards and issues to ensure necessary functions are carried out correctly.

Responsibilities

• Oversee inventory levels, stock management, and supply chain processes to ensure product availability and minimize shrinkage.
• Oversee the day-to-day running of stores to ensure access to necessary materials and supplies.
• Work with procurement and supply chain teams to optimize inventory turnover and reduce excess stock.
• Maintain up-to-date records of materials inventory at the stores (existing stock, pending orders, receipts and withdrawals from the storeroom. etc.).
• Provide information on current stock and orders to justify re-ordering.
• Monitor trends of product receipt and dispatch at the stores to provide the basis for demand forecasting
• Ensure the store is optimally utilized by constantly reviewing layout, space utilization and material flow to identify improvement areas.
• Implement and Maintain approved HSE best practices, policies and procedures for the Stores Safety Management System.
• Regularly review and analyze store performance data, identifying trends, challenges, and opportunities for improvement.
• Ensures that rules and regulations relating to physical custody and preservation of storeroom are followed.
• Ensure that all reservations are properly checked and signed before issuance of parts.
• Direct and coordinate all activities of storeroom personnel.
• Received, unloaded and shelvede supplies (AGO, tyres and other supplies).
• Supervised AGO and Tyre Managers for daily delivery
• Inspect deliveries for damage or discrepancies: report those to accounting for reimbursements and record keeping.
• Implements action plans to monitor and control risk related to storeroom operations.
• Ensure that all parts received and issued are properly documented.
• Ensure that all reservations are properly checked and signed before issuance of parts.
• Ensure that all storeroom personnel provide satisfactory services in compliance with best practices.
• Perform other stock-related duties, including returning, packing, pricing and labelling supplies.
• Implements action plans to monitor and control risk related to storeroom operations.

Academic / Professional Qualifications

• B.Sc. / B.A. in Accounting, Business Administration and other related business majors.
• M.Sc. in Transport and Logistics, Supply chain management, and other related business majors are additional advantages.
• Professional Certification (CIPS, CILSCM etc.).

Work Experience:

• 15 years of relevant work experience in Storeroom Management and Inventory Control in a reputable organization.

Skills & Competencies:

• In-depth knowledge of inventory, proper bookkeeping, logistics, and distribution.
• Proficiency in Microsoft Office Suite and excellent ICT skills in inventory management.
• Outstanding planning and scheduling skills.
• Good problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong leadership and people management skills are essential, a motivated frontline leader who can develop a competent inventory team.
• Familiarity with standard concepts and best practices in a stockroom or warehouse environment.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Service Delivery Lead

Location: Nigeria
Employment Type: Full-time

Description

• The Service Delivery Lead is responsible for ensuring the effective delivery of IT services to meet business needs.
• This role is critical in driving service efficiency, maintaining compliance with service level agreements (SLAs), and fostering a culture of continuous improvement within the IT service delivery team.
• The ideal candidate will possess strong leadership and project management skills, a deep understanding of IT service management principles, and excellent communication skill to effectively convey complex concepts to technical and non-technical stakeholders.

Key Responsibilities

• Accountable for the Service Delivery function of the Dangote Group
• Ensure that trouble tickets are addressed to agreed service levels and contractual commitments through prioritization, incident recording, recognition, isolation, resolution and follow up.
• Ensure authorized users can request and receive standard services.
• Accountable for meeting systems infrastructure or operational Service Level Agreements established by the Head, Information Technology.
• Oversee staff scheduling to ensure Service Desk coverage during normal business hours and on-call support as required. Drive continual service improvement for key IT service management processes.
• Ensure weekly, and monthly statistics, status reports, and graphical reporting aids are completed.
• Oversee the implementation of changes and releases, ensuring minimal disruption and adherence to change management processes
• Monitor effectiveness of the Service Desk and Service Integration functions and make recommendations and own improvement initiatives.
• Determine problem priority, service levels and remedial actions.
• Accountable for the creation and maintenance of the overall service measurement framework
• Conduct root cause analysis and implement preventive measures.
• Review the service dashboard and service performance reports.
• Ensure consistency between the service catalogue and the overall service portfolio.
• Ensure that the service catalogue information is aligned to the IT Strategy & to business priorities.
• Escalate incidents and problems to third-party providers as required.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field. Master’s degree preferred.
• Certifications: ITIL certification or equivalent preferred.
• Minimum of 7-10 years in IT service delivery or a related field, with at least 4 years in a leadership or managerial role.
• Proficiency in IT Service Management Tools and Technologies:
• Experience with service management platforms and tools.
• Knowledge of ITIL Framework and understanding of ITIL principles and best practices.
• Experience in managing and improving ITIL processes relating to service delivery (Incident, Problem, and Change Management Processes)
• Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
• Excellent verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical stakeholders.
• Proven ability to lead, manage, and mentor a team, fostering a positive and collaborative work environment.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement preventive measures.
• Experience managing third-party service providers and ensuring compliance with contractual obligations.
• Strong focus on customer satisfaction and ability to manage customer expectations effectively.
• Ability to adapt to changing business needs and work in a fast-paced environment.

Key Performance Indicators (KPIs):

• Service Level Agreement (SLA) Compliance: Percentage of IT services meeting or exceeding agreed-upon SLAs.
• Incident Resolution Time: Average time taken to resolve incidents from initial report to resolution.
• Customer Satisfaction: Customer satisfaction scores are based on regular surveys and feedback.
• Incident Response Time: Speed of detecting and resolving security incidents.
• Change Success Rate: Percentage of changes successfully implemented without causing incidents or service disruptions.
• Problem Management Effectiveness: Reduction in recurring incidents through effective problem management and root cause analysis.
• Service Availability: Uptime percentage of critical IT services and systems.
• Continuous Improvement Initiatives: Number and impact of initiatives aimed at improving service delivery efficiency and effectiveness.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online