Vacancies at Renmoney 

Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Team Lead, Field Recovery

Location: Nigeria
Employment Type: Full-time

Description

• We are currently seeking to employ a recovery teamlead to coordinate activities of staff members to ensure smooth and efficient department that reduces the number of cases that are overlooked.

Responsibilities

• Manage and control collection on all NPL and written off accounts on a month-to-month basis to ensure 100% achievement of agreed Recovery benchmark.
• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
• Create and implement strategies to increase and sustain the M-O-M performance of the Recovery team
• Recruit, hire, train and evaluate staff members within the Recovery department to ensure enough staff members are available to handle the workload.

Requirements

• HND or BSc in any relevant field
• 2 years and above experience working in Recoveries function; credit risk function experience would be advantageous

Preferred:

• Understanding / working knowledge of a collections/recovery system
• Excellent skills in Microsoft office

We are the Place for you, if:

• You’re excited about technology and the future, and you’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

Benefits

• You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Internal Control Analyst

Location: Nigeria
Employment Type: Full-time

Job Description

• Renmoney is seeking a detail-oriented Internal Control Analyst to join our team.
• In this role, you will be responsible for evaluating the effectiveness of internal controls and ensuring compliance with regulations and company policies.
• You will work closely with various departments to identify control weaknesses and develop strategies to mitigate risks.
• The ideal candidate will have a strong understanding of internal control principles and possess excellent analytical and problem-solving skills.

Responsibilities

• Evaluate the effectiveness and efficiency of internal controls to ensure compliance with regulations and company policies.
• Conduct daily review on account opening, deposits, loan disbursements, liquidation, expenses, and necessary documentations.
• Conducts periodic review of sales commission, incentives to debt collectors’ agents and recovery team.
• Provide assurance that controls are in place and are effective and adequate and make practical recommendations to management to minimize risk resulting from poor internal controls.
• Ensure staff complies with internal code of conducts, policy and regulations on transactions initiated by the bank to avoid operational losses.
• Perform periodic reconciliations and call- over to identify, investigate and provide recommendations on variance noted and institute the necessary controls.
• Conduct review of transactions within the Bank statement and associated reconciliations.
• Leverage information technology to automate routine control checks and provide platform for robust data analytics to provide insights to management on risk and controls
• Identify and assess areas of significant business risk as well as reduce all business and financial risks through effective implementation and monitoring of controls.
• Support the institutionalizing of Internal control framework and continuously evaluate the adequacy of these controls.
• Support the continual review and assessment of the effectiveness and efficiency of policies, procedures and processes across the organization and identify improvement opportunities.
• Coordinate revenue assurance and quality assurance programme to ensure revenues of the company are properly accounted for and to ensure all revenue leakages are blocked.
• Evaluate new laws and regulations and stay abreast of all legislative and regulatory developments both locally and globally that might have an impact on the Company.
• Oversee change management process to ensure operational requests are duly implemented.
• Ensure submission of regulatory returns as at when due
• Ensure accurate calculation of interest as well as confirm accuracy of daily interest income.
• Conduct spot checks, stock take, and other functions as may be assigned from time to time.

Qualifications

• B.Sc. Degree in any field
• Membership of a recognized risk/Accounting related professional body (e.g. ICAN/ ACCA/CFE/CIA/CISA/CISM/CRISC etc.)
• Minimum of 5 years’ experience in Internal Control/Audit function
• Strong knowledge of control frameworks (such as COSO framework and Basel Corporate Governance Principles) and the ability to design and evaluate effectiveness of controls embedded within business processes
• Strong knowledge of risks identification, assessment, and management frameworks
• Excellent report writing and presentation skills
• Thorough knowledge of relevant legislation and regulatory requirements as well as the ability to translate these into appropriate policies and procedures
• Ability to manage projects and when required, follow sound internal control practices to manage risks appropriately
• Knowledge of ACL/SQL for database query
• Detail-oriented and ability to work and interpret figures and other financial information.
• Demonstrates curiosity and enthusiasm for learning. • Demonstrates strong organizational and time management skills.
• Demonstrates commitment to ethical standards and high level of integrity.
• Demonstrates analytical and problem-solving skills.
• Good appreciation and working knowledge of Microsoft Office tools.
• Good interpersonal and negotiation skills.

Benefits

• You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
• You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chargeback & Dispute Specialist

Location: Nigeria
Job Type: Full Time

The position

• Renmoney seeks an exceptional Card Chargeback Specialist who will be responsible for managing and resolving chargeback disputes related to card transactions, ensuring compliance with scheme rules and regulations, and maintaining high-quality records.
• The ideal candidate will have experience in chargeback management, excellent analytical skills, and attention to detail.

Responsibilities

• Manage and resolve chargeback disputes related to card transactions
• Investigate and respond to chargeback notifications from schemes, banks & other financial institutions
• Collaborate with internal teams (e.g., Customer Support, Fraud) to resolve chargeback issues
• Ensure compliance with scheme rules and regulations (e.g., chargeback timeframes, documentation)
• Maintain accurate records of chargeback disputes and resolutions
• Develop and implement process improvements to enhance chargeback management efficiency
• Meet daily/weekly/monthly chargeback resolution targets.

Requirements

• 6+ years of experience in chargeback management & dispute resolutions
• Strong understanding of card payment processing, chargeback procedures, and scheme rules
• Good relationship management of both internal & eternal customers
• Excellent analytical, problem-solving, and communication skills
• Ability to work under pressure, meeting deadlines
• Have an in-depth knowledge of the different chargebacks ’platforms
• Must be abreast with industry trends as it relates to dispute and chargebacks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Card Settlement & Reconciliation Specialist

Location: Nigeria
Job Type: Full Time

The Position

• We are seeking an exceptional reconciliation officer who will be responsible for timely and accurate reconciliation and settlement of all card transactions.
• The staff will identify & resolve all card discrepancies while maintaining high- quality records.
• The ideal candidate must have experience in card reconciliation and settlement across different platforms. Must have excellent analytical skills when it comes to card settlement

Responsibilities

• Reconcile card transactions, refunds and chargebacks
• Confirm card transactions settlement with banks, schemes, and other stakeholders
• identify and investigate discrepancies, resolving issues promptly
• Maintain accurate records of reconciliation and settlement results
• Collaborate with internal teams (e.g., Finance, Operations) to resolve reconciliation and settlement issues
• Develop and implement process improvements to enhance reconciliation and settlement efficiency
• Meet daily/weekly/monthly reconciliation and settlement deadlines
• Ensure compliance with regulatory requirements and company policies
• Ensure all card Gls are reconciled on monthly basis
• Ensure Buffer Gls is reconciled monthly to Nil off transactions already settled.

Requirements

• 6 years + of experience in card reconciliation and settlement.  (Bank, & fintech)
• Strong understanding of card payment processing, reconciliation, and settlement principles
• Proficiency in MS Excel, with advanced skills in data analysis and reporting
• Excellent analytical, problem-solving, and communication skills
• Relationship management with internal & external stakeholders
• Ability to work under pressure, meeting deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Card Operations Officer

Location: Nigeria
Job Type: Full Time

The Position

• Renmoney seeks an exceptional card operations officer who will be responsible for timely and accurate processing of all card requests.
•  The ideal candidate must have experience in QMP reporting.
• Must have an in-depth understanding of PCIDSS regulations.

Responsibilities

• Card Production.
• Card distribution
• Card stock management
• Fulfillment material management
• Card monthly reporting
• QMP reporting
• Card maintenance

Requirements

• 4years + of experience in card production & distribution.  (Bank, & fintech)
• In-depth understanding of smart card process
• In-depth knowledge of PCIDSS regulations
• Excellent relationship with perso bureau.
• Good analytical and communication skills
• Ability to work under pressure, meeting deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Customer Service

Location: Nigeria

Position Overview

• We are seeking an experienced and motivated Customer Service Team Lead to join our team. The ideal candidate will have a passion for customer service excellence, strong leadership skills, and the ability to drive a team towards achieving operational and customer satisfaction goals.
• The Customer Service Team Lead will be responsible for supervising a team of customer service representatives, ensuring high standards of service, and supporting the continuous improvement of our customer service processes.

Key Responsibilities
Team Leadership and Supervision

• Lead, mentor, and supervise a team of customer service representatives to deliver exceptional service.
• Conduct regular team meetings to communicate updates, address concerns, and motivate the team.
• Set performance goals and provide feedback through regular performance reviews and coaching sessions.

Customer Support and Issue Resolution:

• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Monitor customer interactions and provide guidance to ensure consistent and high-quality service.
• Develop and implement strategies to improve customer satisfaction and reduce response times.

Operational Management:

• Oversee daily operations of the customer service team, including scheduling, workload distribution, and resource allocation.
• Monitor and report on key performance metrics, identifying trends and areas for improvement.
• Collaborate with other departments to resolve issues and improve service processes.

Training and Development:

• Identify training needs and organize training sessions to enhance the team’s skills and knowledge.
• Develop and maintain training materials and standard operating procedures.
• Foster a culture of continuous learning and professional development within the team.

Process Improvement:

• Identify and implement process improvements to streamline operations and enhance customer experiences.
• Gather and analyze customer feedback to identify trends and areas for service enhancement.
• Lead projects aimed at improving customer service efficiency and effectiveness.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and service metrics.
• Use data analytics to inform decision-making and strategy development.

Technology and Tools:

• Ensure the team is proficient in the use of customer service tools and technology.
• Collaborate with IT to resolve technical issues and improve system functionality.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or a related field.
• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory position.
• Strong knowledge of customer service principles and practices.
• Proficiency in CRM software and customer support tools (e.g., Freshdesk, Salesforce, Zendesk).
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Analytical mindset with the ability to interpret data and generate insights.

Preferred Skills:

• Experience in process improvement and project management.
• Familiarity with performance metrics and reporting.
• Knowledge of industry-specific regulations and compliance requirements.
• Certification in customer service management (e.g., CCSM) or related areas.

Benefits

• A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
• A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
• You will receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Credit Portfolio Analyst

Locations: Nigeria
Employment Type: Full-time

Responsibilities

•  Analyze portfolio trends to identify at a granular level and be able to communicate areas of risk and opportunity.
• Take ownership of daily, weekly and monthly credit risk reporting vital to the monitoring of the loan portfolio in a timely, accurate manner.
• Use analytical techniques to provide insight into key portfolios and segment trends.
• Take ownership of the Portfolio plan and monitor/maintain key risk indices.
• Present findings to risk managers to assist with improving the credit risk strategy to ensure the business operates within its agreed Risk Appetite and our customers are treated fairly.
• Perform data reconciliation and validation routines.
• In liaison with Products team, track the Unit Economics parameters and make recommendations accordingly.
• Work with the data science team to review emerging trends and recommend areas for investigation.
• Review and maintain data forecasting models to operate within desired expectations.

Requirements

•  University degree or equivalent standard with a high numeric content: statistics, economics, physics, mathematics, finance, etc.
• Excellent working knowledge of Microsoft Office Products (Excel, PowerBI, Powerpoint, Word etc.).
• Advanced SQL skills to extract data from databases.
• Good communication and presentation skills with the ability to express technical ideas to a non-technical audience.
• A Self-starter with analytical mindset and ambition for a successful career in Credit risk.

Desirable:

• Minimum 3+ years practical experience in a credit risk/monitoring or similar analytical role
• Detailed knowledge and understanding of retail banking products.
• Previous experience in an analytical role within commercial banking or financial services
• Producing reports for use by senior management and the board of the company.

Benefits

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance Specialist, Contact Centre

Location: Nigeria
Employment Type: Full-time

Job Description

• We are looking for a Contact Centre Quality Assurance Specialist to join our team.
• As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of customer interactions in our contact centre to ensure that service standards are met or exceeded.

Responsibilities

• Monitor and evaluate customer interactions, such as phone calls, emails, and chat messages, to ensure compliance with company policies and service standards.
• Identify areas for improvement in customer service and provide recommendations.
• Create and maintain quality assurance guidelines and documentation.
• Conduct regular audits of contact centre agents and provide coaching and feedback to improve performance.
• Develop and deliver training sessions to contact centre agents to enhance their customer service skills.
• Collaborate with other departments to ensure a consistent and high-quality customer experience across all touchpoints.

Requirements

• Minimum of 2 years of experience in a quality assurance role within a contact centre or customer service environment.
• Bachelor’s degree in a relevant field.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to analyze data and identify trends.
• Ability to provide constructive feedback and coach agents to improve performance.
• Proficiency in using contact centre technologies and tools.
• Strong problem-solving and decision-making skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online