Vacancies at Bolton White Group

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

We are recruiting to fill the position below:

Job Title: Restaurant & Bar Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• You would be assisting the F&B Manager in providing the best service for the operations of all Food and beverage outlets and services in the hotel.

Responsibilities
Assist the F&B Manager:

• To lead the F&B department to provide quality food and beverage operations as per brand standards.
• Ensure buffet name tags are correctly labelled as per the food on display.
• To identify customers’ needs and respond proactively to all their concerns.
• Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
• Training for waiters and waitresses
• Attend daily restaurant, kitchen & bar briefings.
• Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
• Reduce staff pilferage.

Ensure the below are followed:

• Ensuring the team adhere to all health and safety procedures.
• Keeping records of all hazards and take appropriate actions.
• Order supplies and maintain records of production.
• Oversee the opening and closing of inventories.
• Food is kept at safe temperature.
• Practice frequent hand washing and Periodic disinfection of the restaurant
• Right disposal of food waste
• Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
• Attend to any other duties as may be assigned by management.

Guest Satisfaction:

• Conduct customers follow up calls periodically to ensure excellent service delivery.
• Ensure excellent service delivery in restaurant, room and night service, and banquets.
• Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
• Ensure services meet customer specification.

Application Closing Date
15th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Picture to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: Guest Service Agent (GSA)

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• Guest Service Agent role is to ensure that the guests receive the highest level of service from the moment of reservation till check-out.

Main Duties & Responsibilities

• To optimize the utilization of the Property Management System of the hotel (IDS Next, Vision) and to provide training to all Front Office employees.
• Abide by the Front Office Operations Manual
• Abide and ensure all guest are registered on the loyalty program through Rate Tiger.
• Follow the established reservations guidelines.
• Ensure superior guest satisfaction by encouraging guests to review the hotel on Trip Advisor and Guest RevU / Kepsla.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Reservation:
Follow the procedures below.

• Fill up the Reservation Slip Form with all the necessary information.
• Print email and LPOs.
• Input all details in IDS Next
• Generate confirmation letter through IDS Next and send to guest or booker.
• File all printed documents accordingly and send out the next day arrival documents to the Front Desk

Check-in:
Follow the procedures below:

• All rooms are allocated prior to arrival and guests’ requests and preferences are taken into consideration.
• Print arrivals list and pre-filled registration cards.
• Welcome guests as per the hotel’s Standards, request for the guest ID and present the registration card for the guest’s signature.
• Check, process payment and issue system generated receipt for guest account booking without payment.
• Check-in the guest in IDS Next and activate the room key card.
• Conduct follow up calls to ascertain comfort of the guest.

Express Checkout:
Follow the procedures below:

• Inform all guests upon arrival that express check-out is available.
• Process all outstanding guest bills for payment prior to checkout.
• Email a copy of the zero-balance invoice to the guest’s email address.
• Deliver a zero-balance invoice and a farewell note signed by the General Manager to the guest room prior to departure.

Application Closing Date
15th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: Security Operative

Location: Abuja (FCT)
Employment Type: Full-time

Requirement

• At least five years of experience in a similar role.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: Store Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• To issue goods to appropriate cost centers and ensure all stores are organized accordingly.

Main Duties and Responsibilities

• Assist the Financial Controller in achieving the financial and non- financial objectives of the hotel.
• To optimize the utilization of the integrated financial accounting system of the Hotel (Micros, Opera and Sage amongst others) and to attend training where necessary.
• Overall management of accounting records and financial reports of the hotel.
• Provide financial strategies to Financial Controller in business growth, development initiatives, major pricing, and other commercial decisions.
• Follow the financial planning structures that are in place for mitigating any abnormal loses.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Store:
Ensure the below procedures are followed:

• Receive deliveries from the receiving officer.
• Record them on their respective tally cards.
• Follow the issuing weekly calendar and ensure FIFO is maintained at all times.
• Make sure that all issue requests from the various departments are signed by the department Head, Cost Controller, Financial Controller and General Manager accordingly.
• Issue items based on the issue request and book them immediately on SAGE.
• Deduct the issued items from their respective Tally Card
• Print the booking requests and fill them in accordingly.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their CV and a picture to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: AC Technician

Location: Abuja
Employment Type: Full-time

Job Purpose

• The AC Technician is responsible for maintaining, repairing, and always keeping the Hotel’s air conditioning and refrigeration equipment in good condition.

Main Duities and Responsibilities

• Install AC units, including electronic and mechanical components.
• Troubleshoot, repair, maintain and provide technical attention to all electrical and mechanical refrigeration systems of the hotel which includes freezer, fridges, ice makers, chiller, etc.
• Installation of AC ductwork including flexible tubing and sheet metal construction
• Verify all door closing systems on all coolers / freezer (door gaskets / latches) ensure optimum freezing.
• Perform and attend to maintenance requests from all departments.
• To service and repair refrigeration and extractor units.
• To perform routine cleaning of fan coil units and air-handling unit filters
• Completes air conditioning work as per maintenance repair order.
• To record all daily activities in the logbook provided by the Maintenance Manager.
• To ensure that KPIs are met completely and on time.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Health & Safety:

• Ensure compliance of the Hotel’s standards regarding proper equipment usage, health and safety and accident prevention policy of the Hotel.
• Attends periodic meetings with Maintenance Manager and department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
• Ensuring compliance with health and safety policies of the company with regards to PPEs.
• To clean and maintain all equipment and work areas after completion of work to prevent accidents.

Inventory:

• Proper management of stock of supplies and equipment.
• Document all parts used and parts needed to be purchased.

Application Closing Date
15th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Picture to: jobs@boltonwhitegroup.comusing the Job Title as the subject of the mail.

Job Title: Waiter / Waitress

Location: Abuja
Employment Type: Full-time

Requirement

• At least 2 years of experience in a similar role.

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: Painter

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• The painter is responsible for performing skilled painting works in the hotel.

Main Duties and Responsibilities

• Prepare surfaces by scraping, washing, calcimining, applying paint and varnish remover, and brushing metal surfaces with wire brush to remove rust and scale.
• Mix and tint all types of paints.
• Mix different shades of paints to get different colors.
• Apply various types of paints to exterior and interior surfaces of buildings and structures by brush, roller or with spray equipment.
• Prime walls before painting, patches and spackles cracks and holes, and glazes windows.
• Assemble and disassemble staging, rigging of scaffolding.
• Clean, repair and store paintbrushes, rollers, spray equipment, ladders, scaffolds, rigging.
• Ensure to use masking tape.
• Ensure that all installations, repairs, and maintenance meet environmental protection requirements.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Health & Safety:

• Ensure compliance of the Hotel’s standards regarding proper equipment usage, health and safety and accident prevention policy of the Hotel.
• Attends periodic meetings with Maintenance Manager and department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
• Ensuring compliance with health and safety policies of the company with regards to PPEs.
• To clean and maintain all equipment and work areas after completion of work to prevent accidents.

Inventory:

• Proper management of stock of supplies and equipment.
• Document all parts used and parts needed to be purchased.

Application Closing Date
15th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and a picture to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.

Job Title: Plumber

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• The Plumber is responsible for installing, repairing and maintaining pipes, fixtures and other plumbing items are used for water distribution and wastewater disposal in the hotel.

Job Responsibilities

• Select the type and size of pipe and accessories required.
• Locate and mark positions for connections and fixtures.
• Install supports and hangers for pipes, fixtures, and equipment.
• Assemble and install valves and fittings.
• Install, repair and maintain water treatment equipment, piping and controls/ underground storm sanitary and water piping systems / sinks, tubs and toilets/ water heaters and conditioners/ plumbing fixtures, appliances and trim.
• Test pipe systems and fixtures for leaks.
• Perform scheduled maintenance service on plumbing systems and fixtures.
• Ensure that all requirements as specified by the manufacturer of systems and fixtures are met.
• Ensure that all installations, repairs, and maintenance are properly sized, aligned, supported, and graded.
• Ensure that all installations, repairs, and maintenance meet environmental protection requirements.
• Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
• Attend to any other duties as may be assigned by management.

Other Responsibilities:

• Health & Safety:
  • Ensure compliance of the hotel’s standards regarding proper equipment usage, health and safety and accident prevention policy of the Hotel.
  • Attends periodic meetings with Maintenance Manager and department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
  • Ensuring compliance with health and safety policies of the company with regards to PPEs.
  • To clean and maintain all equipment and work areas after completion of work to prevent accidents.
• Inventory:
  • Proper management of stock of supplies and equipment.
  • Document all parts used and parts needed to be purchased.
• Reports and Meetings:
  • Submits daily, weekly, (every Friday) and monthly.
  • Participates in weekly departmental meetings.

Requirements

• Candidates should possess an OND in any relevant field with 5-10 years work experience.

Application Closing Date
15th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and a picture to: jobs@boltonwhitegroup.com using the job title as the subject of the email.