Vacancies at FairMoney

About The Role:

• We are looking to hire an Enterprise Sales Manager (Payroll Lending) to join us. The successful hire will lead the Company’s efforts to design, implement and market Payroll lending solutions to businesses. The role is responsible for promoting payroll lending products to corporate clients, ensuring customer satisfaction, and meeting sales targets. This individual will work closely with cross-functional teams to customize payroll lending solutions, manage sales pipelines, and ensure successful implementation for clients. The ideal candidate has a strong background in sales within the financial services industry, particularly in lending, with a focus on enterprise-level accounts.

Key Responsibilities:

Business Development & Sales:

• Identify and target large corporate clients for payroll lending opportunities.
• Develop and execute a strategic sales plan to meet and exceed sales goals.
• Build a robust pipeline of new business through research, networking, and outbound sales efforts.
• Present and promote payroll lending solutions to corporate decision-makers.

Client Relationship Management:

• Manage relationships with existing enterprise clients to ensure satisfaction and identify opportunities for expansion.
• Serve as the primary point of contact for key accounts, providing regular updates and support.
• Foster long-term relationships with clients to drive loyalty and ongoing business.
• Work closely with clients to understand their payroll processes and lending needs.
• Collaborate with product teams to design customized payroll lending solutions that align with clients’ needs

Cross-functional Collaboration:

• Partner with marketing, product development, and operations teams to ensure seamless delivery and implementation of payroll lending services.
• Collaborate with legal and compliance teams to ensure alignment with regulatory requirements.
• Work closely with customer support teams to address client issues and ensure a high level of service.

Sales Reporting & Analytics:

• Track and report on sales performance, including sales targets, pipelines, and forecasts.
• Analyze sales metrics to identify trends, gaps, and areas for improvement.
• Provide feedback and market insights to product development and marketing teams.

Market & Industry Expertise:

• Stay informed about payroll lending products, market trends, and competitive landscape.
• Continuously enhance industry knowledge and sales techniques to better serve clients.
• Attend relevant industry events and conferences to expand the network and gather market intelligence.

Requirements

• Bachelor’s degree in Business, Finance, or a related field (MBA preferred).
• Minimum 5-7 years of experience in enterprise sales, preferably in financial services or payroll lending.
• Proven track record of achieving sales targets and growing enterprise accounts.
• Strong understanding of payroll lending, corporate finance, and employee financial products.
• Excellent negotiation, communication, and presentation skills.
• Ability to build and maintain relationships with C-level executives.
• Strong problem-solving skills and the ability to tailor solutions to client needs.
• Experience with CRM tools and sales reporting.

Job Title: CRM Manager

As a CRM Manager for the Lending – Africa Business you will be a part of the team that plays a critical role in managing FairMoney’s ability to grow in the market. You will be responsible for retention campaigns, from conceptualization through to analysis. You will work closely with the Product, Risk, Analytics, Operations, and Marketing Team to ensure optimization of customer retention, and satisfaction and also with the CRM and Operations Team to ensure delivery on key customer success metrics.

Key Responsibilities:

• Collaborate with internal stakeholders to set communications calendar, creative strategy, and content promotions
• Build customer segments and communication campaigns along with customer journeys.
• Set, track, and improve key metrics within SMS, email, in-app message and push notification channels, WhatsApp
• Identify opportunities to increase retention and lifetime value; plan, direct, and execute marketing programs that achieve those goals.
• Plan, implemented and track A/B and multivariate tests for transactional, triggered, and marketing mailings Code, test, and implement marketing promotions and campaigns.
• Lead efforts for cross-promotion and marketing of new FairMoney products across applicable audiences.
• Stay current with industry innovations, trends, and best practices across functional areas.
• Ensure customer data policies and FairMoney’s privacy policy are enforced.

Requirements

• You have a Bachelor’s/Master’s degree with 3+ years of experience ideally in a Lending, fintech/payments/E-commerce/ Tech environment with strong growth and analytics background.
• 2+ years experience in maintenance & management of CRM platforms (customer.io /CleverTap, MoEngage experience is a must)
• Hands-on experience with A/B testing and CRM performance measurement
• Experience in B2C e-commerce companies preferred.
• Strong attention to detail with an ability to follow through on projects, meet deadlines and handle multiple tasks simultaneously.
• Ability to make sound decisions with a strong sense of urgency, possessing a high degree of professionalism, integrity, and objectivity.
• Willingness to build meaningful partnerships with all departments and levels of the organization and to effectively communicate information and concepts to different skill levels and personalities.
• Strong self-direction with proven ability to – think on your feet- and take appropriate actions.
• You have excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to a conclusion.
• You have strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• You have experience extracting insights using advanced SQL to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics and Excel.
• You are self-directed, organized and detail-oriented as well as have the ability to multitask and work effectively in a fast-paced environment.