Vacancies at Appzone Limited 

Vacancies at Appzone Limited

Appzone Limited – Our client, Qore, is a funded, pan-African Fintech that provides the technology and operating system that powers fully digital and automated Banks across the African continent, and on a mission towards digitizing and fully automating all economic activities in Africa.

They are recruiting to fill the position below:

Job Title: Customer Success Associate

Job ID: 218
Location: Nigeria

Responsibilities

• Handle complaints and execute technical support and customer relations, and provide first-level assistance, resources and solutions to customers’ emails, calls, and chats.
• Establish and maintain strong and productive relationships with clients and ensure requests are resolved in timely and effective manner.
• Collaborate with support team to achieve excellent service support delivery and maintain regular contact with customers in handling escalations.
• Troubleshooting and system operations, for a smooth work procedure and productivity.
• Use CRM software to track support tickets and document actions and initiate log in for incidents cases and establish interactions with clients.
• Execute and deliver on key KPIs (i.e., response time, time to resolution, SLA, etc.) and maintain and improve knowledge base to support external and internal users.
• Create training materials, knowledge base help articles, including FAQs and adhere to manufacturing instructions and design specifications when recommending devices and IT equipment for repairs.
• Provide reliable interface between our client’s IT representative(s) and Qore’s business units and provide support and customer services tasks in a satisfactory and timely manner.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
• Carry out case management; case categorization, case assignment, and case closure and follow standard help desk procedures to assist clients in resolving technical issues.
• Prepare activity and other related CRM reports and engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA and conduct routine operational training for users of Qore’s products.

Requirements

• BSc in any discipline from a reputable and accredited higher institution.
• 2+ years experience in a similar role, preferably in a Tech/Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.
• Strong interpersonal skills and able to work as an individual and part of a team.
• A great communicator with strong project management skills, who can easily receive and interpret feedback and meet tight deadlines in a fast-paced environment.
• Knowledge of the use of CRM and how to manage clients using technological tools.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Offensive Security Analyst

Job ID: 222
Location: Nigeria

Responsibilities

• Identify vulnerabilities and exposure within enterprise networks, systems, and applications.
• Lead or enable exploitation operations in support of organization objectives and target requirements.
• Perform technical (evaluation of technology) and nontechnical (evaluation of people and operations) risk and vulnerability assessments of relevant technology focus areas (e.g., local computing environment, network and infrastructure, enclave boundary, supporting infrastructure, and applications).
• Provide recommendations regarding the selection of cost-effective security controls to mitigate risk (e.g., protection of information, systems, and processes).
• Provide technical documents, incident reports, video recorded descriptions, findings from computer examinations, summaries, and other situational awareness information to relevant stakeholders.
• Conduct and/or support authorized penetration testing on enterprise network assets.
• Perform penetration testing as required for new or updated applications.
• Review the security status of a system (including the effectiveness of security controls) on an ongoing basis to determine whether the risk remains acceptable.
• Provide recommendations for how to improve the controls based on test scenario findings.
• Create and conduct custom tabletop exercises.
• Partner with other teams on alert development to create new alerts and identify gaps in alerting.
• Analyze Threat Trends to identify indicators of compromise (IOCs)
• Develop your own test scenarios by performing threat hunts and ethical hack tests.
• Identify control gaps that allow threats to enter our network.
• Design and develop new tools/technologies related to cybersecurity.
• Develop specific cybersecurity countermeasures and risk mitigation strategies for systems and/or applications.
• Exploit network devices, security devices, and/or terminals or environments using various methods or tools.
• Create comprehensive exploitation strategies that identify exploitable technical or operational vulnerabilities.
• Test and evaluate locally developed tools for operational use.
• Identify functional- and security-related features to find opportunities for new capability development to exploit or mitigate vulnerabilities.
• Perform analysis for target infrastructure exploitation activities.
• Conduct exploitation of wireless computer and digital networks.
• Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Electrical & Electronic Engineering, or a related discipline from a reputable university
• 3 years experience in a similar role, preferably in a Fintech
• Planning, organization, & problem-solving skills

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very Competitive & Rewarding Pay
• Flexible work option (Hybrid)
• Group Life Insurance
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
22nd October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Manager

Job ID: 223
Location: Nigeria

Job Description

• Create project plan and other supporting projects; conduct project initiation meetings with institutions document before project kickoff.
• Manage the implementation for channels specific integration and all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Manage project change request through the adoption of the organization change request process and report on project success criteria results, metrics, test, and deployment management activities.
• Collaborate closely with product managers, developers, designers, QA engineers, and other stakeholders to define project requirements, priorities, and milestones.
• Facilitate effective communication and foster a collaborative environment to ensure alignment and engagement across all project teams.
• Prioritize project intakes and ensure projects are properly assigned to project team members.
• Maintain a program report that provides an overview of the status of all projects currently in progress and those that have been completed.
• Identify opportunities for process improvements, automation, and efficiency as it relates to the evolving need of solution delivery department.
• Prepare estimates, assign resource(s) and duration and detailed project plan for all phases of the project.
• Manage the day-to-day project activities and resources and facilitate project status update meetings.
• Manage project risk and issues, adopt the appropriate response for identified risk & resolve project issues.
• Engage with internal and external stakeholders to gather requirements, provide regular updates on project status, and address any concerns or issues in a timely manner.
• Manage stakeholder expectations and ensure a high level of satisfaction with project outcomes.

Requirements

• BSc/BEng in Project Management, Engineering, or a relevant field of study. Higher qualifications and/or professional certifications in a related field will be a huge plus.
• 5+ years of project management experience, including tracking and planning projects, including experience working with business stakeholders within a cross-functional matrix environment, documentation and gathering of requirements from the clients / businesses, with relevant experience with full product lifecycle and understanding of development lifecycle and various technology methodologies that support that lifecycle, is essential.
• Skilled in project management, stakeholder management, risk & issues management; manage project scheduling, monitoring & control tasks using Microsoft Project or other relevant tools.
• Experience in product management, business requirement gathering & documentation, and good understanding of the SDLC process.
• Behavioral & technical competency: Analytical skills, Data analysis, Stakeholder management, Organization skills, Time management, Written and verbal communication, Leadership and Problem-solving skills.
• Knowledge and certifications in PMP, PRINCE 2 and SCRUM and good understanding of e-channels, APIs, and integration processes
• Experience in the successful delivery and launch of a lending automation product, card issuance product, core banking product, or agency banking product within the financial services or technology industry (i.e., Banking, Technology or Fintech) will be an added advantage.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Product Manager

Job ID: 226
Location: Nigeria

Job Description

• Drive product development through the scrum teams; writing user stories, prioritizing backlogs, coordinating release activities,
  and supporting sprint ceremonies.
• Track the progress towards the release of a feature or set of features / enhancements on Qore or its ancillary products and services.
• Manage the product roadmap for Qore and its ancillary product and services. This includes defining, revising, specifying, and prioritizing the key features and / or enhancements to deliver market leading functionality for clients.
• Manage the product backlog and ensure that it is appropriately prioritized to achieve maximum business and client value.
• Ensure client facing assets (e.g., documentation, developer sites, contracts) are maintained, improved, and updated as new features are developed.
• Collaborate with the business analysis team to refine further features and develop appropriate stories for development.
• Assess the impact of new features on all aspects of the overall Product Operating Model including legal, data protection, sales, technical pre-sales, client on-boarding, client support, all documentation.
• Conduct both qualitative and quantitative research to develop a deep understanding of our consumers, their needs, and opportunities for product development.

Requirements

• BSc in Science, Technology, Engineering, Mathematics, or related field. UX design skills and experience will be an added advantage.
• 5+ years’ experience in B2B product development and / or product owner experience.
• Working knowledge and experience in agile product development and methodologies.
• Excellent verbal and written communication skills, presentation & negotiation skills.
• Understanding of the full software development lifecycle.
• Proficiency in product management tools such as JIRA, Adobe Analytics, etc.
• Experience working with a squad using product frameworks, lean methodologies and design thinking.
• Ability to influence, persuade and successfully interact with all levels of client and internal organizations.
• Customer experience focused candidate passionate about creating a delightful experience for our partners.
• Relevant professional certifications in Product/Project Management such as AIPMM will be a plus.
• Ability to work in a fluid and ever-changing environment.
• Experience of collaborating effectively across an organization with internal colleagues and third parties.
• Candidates with experience in the banking, payment, or fintech sector will be preferred.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Application Administrator

Job ID: 221
Location: Nigeria

Responsibilities

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Automation or elimination of anything repetitive that’s also cost-effective to automate or eliminate.
• Responsible for change management by partnering with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Responsible for incident management which involves communication with stakeholders and provision of incident reports.

Requirements

• BSc in Computer Science or other highly technical, scientific discipline with at least 2 years’ experience as an SRE / DevOps Engineer/Application Administrator.
• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (Mesos, Kubernetes, Yarn).
• Experience with cloud computing technologies such as AWS, Azure and GCP.
• Experience with basic database management, Linux and Windows Server OS.
• Experience with monitoring tools such as AWS CloudWatch, Grafana, ELK, New Relic.
• Experience with 24/7 shift-based structures.
  A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Behavioral competencies required: Attentiveness, Conscientiousness, Dependability, Proactiveness and an analytical/problem solving mindset.
• Certifications under any of the cloud platforms such as AWS, Azure, GCP.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Full Stack Software Engineer

Job ID: 220
Location: Nigeria

Responsibilities

• Write high-quality code as required and contribute to the design and implementation of applications and ensure the development of products and features enhancements from design through to deployment.
• Oversee the development of functional applications on the server-side and client-side of our various products/platforms
• Design, develop, and maintain scalable and high-performance server-side applications using, either one or more of, .NET, Java, Python, and/or NodeJS.
• Implement RESTful APIs and integrate with various services and databases and optimize application performance and troubleshoot issues.
• Build responsive and intuitive user interfaces using React, jQuery, and/or Angular.
• Collaborate with UI/UX designers to translate design concepts into functional front-end code and ensure cross-browser compatibility and optimize front-end performance.
• Develop end-to-end solutions that connect frontend and backend components seamlessly and participate in architectural discussions and contribute to the overall system design.
• Ensure high code quality through thorough testing and code reviews and contribute to and leverage open source projects to enhance our technology stack.
• Ensure the production of scalable and functional applications that meet specifications and perform code reviews, inspecting code quality and assuring process adherence.
• Draft application operating procedures and technical documentation as required, and actively participate in scrum processes and collaborate in ensuring a smooth run of operations across multiple Engineering teams.
• Conduct testing of new features and functionality to ensure they meet quality standards, and work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability and perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products, document product enhancements and communicate changes to relevant stakeholders.
• Stay up to date with emerging technologies, best practices, and open source trends.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronics Engineering, or a related field of study from an accredited higher institution.
• 4+ years’ related work experience in software engineering, preferably within the Fintech, Banking and/or financial services sector.
• Proficient in at least two in any of the server-side languages such as, Java, .NET, Python, NodeJS; proficient in client-side web-based technologies and frameworks/libraries such as, React, Angular, jQuery, HTML, CSS, etc.
• Solid understanding of RESTful API design and integration, familiarity with databases (SQL and NoSQL), server and cloud platforms (i.e., Azue, AWS, GCP, etc.)
• Experience with system design and architecture, including designing scalable and reliable systems.
• Demonstrated ability to build and maintain complex applications and proven experience working on multiple open-source projects.
• Excellent communication and interpersonal skills, and ability to work independently and as part of a team.
• Knowledge of Microservices architecture and containerization methologies and strategies.
• Ability to take ownership of projects, work independently and manage multiple priorities effectively.
• Experience in a fast-paced start-up/scale-up environment, will be a plus.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes;

• Very Competitive & Rewarding Pay
• Flexible work mode
• Medical Insurance
• Paid Lunch for onsite work
• Lifelong Learnings

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Implementation Analyst

Job ID: 224
Location: Nigeria

Job Description

• Create project plan and other supporting projects document and project initiation meetings with institutions before project kickoff.
• Manage the implementation for channels specific integration and all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Manage project change request through the adoption of the organization change request process and report on project success criteria results, metrics, test, and deployment management activities.
• Collaborate closely with product managers, developers, designers, QA engineers, and other stakeholders to define project requirements, priorities, and milestones.
• Facilitate effective communication and foster a collaborative environment to ensure alignment and engagement across all project teams.
• Prioritize project intakes and ensure projects are properly assigned to project team members and maintain a program report that provides an overview of the status of all projects currently in progress and those that have been completed.
• Identify opportunities for process improvements, automation, and efficiency as it relates to the evolving need of solution delivery department.
• Prepare estimates, assign resource(s) and duration and detailed project plan for all phases of the project.
• Manage the day-to-day project activities and resources and facilitate project status update meetings.
• Manage project risk and issues, adopt the appropriate response for identified risk & resolve project issues.
• Engage with internal and external stakeholders to gather requirements, provide regular updates on project status, and address any concerns or issues in a timely manner.
• Manage stakeholder expectations and ensure a high level of satisfaction with project outcomes.

Requirements

• BSc/BEng in Project Management, Engineering, or a relevant field of study. Higher qualifications and/or professional certifications in a related field will be a huge plus.
• 2+ years of project management experience, including tracking and planning projects, including experience working with business stakeholders within a cross-functional matrix environment, documentation and gathering of requirements from the clients / businesses, with relevant experience with full product lifecycle and understanding of development lifecycle and various technology methodologies that support that lifecycle, is essential.
• Skilled in Project management, Stakeholder Management, Risk & Issues Management.
• Project Scheduling, Monitoring & Control using Microsoft Project.
• Experience in Product management, Business requirement gathering & documentation, good understanding of SDLC process.
• Behavioral & technical competency: Analytical skills, Data analysis, Stakeholder management, Organization skills, Time management, Written and verbal communication, Leadership and Problem-solving skills.
• Knowledge and certifications in PMP, PRINCE 2 and SCRUM, and a good understanding of e-channels, APIs, and integration processes.
• Product/Solution implementation experience in the financial services or technology industry (Banking, Technology or Fintech) will be an added advantage.

Application Closing Date
31st December, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online