Vacancies at Swift Networks Limited

Vacancies at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform.

Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high-speed internet services, telephony, and IP-VPN services to both residential and enterprise subscribers.

We are recruiting to fill the position below:

Job Title: Customer Retention Specialist

Location: Nigeria 
Employment Type: Full Time (On Site)

Job Description

• We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
• To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist should beable to improve sales by creating lasting bonds with customers.

Responsibilities

• Taking all possible measures to timely resolve customers ’ issues and processing them according to our established procedures and policies.
• Responsible for responding toinbound and outbound calls, and technical queries related to VOIP, Internet, and Data services on different platforms such as LTE, WTTx and Fibre, Wifi by using standard procedures.
• Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls.
• Ensure full compliance with all related software applications and have strong handling power to assist customers.
• Logging all queries properly and escalating possible complaints to the concerned teams using effective tools.
• Regularly attending training and coaching sessions conducted. Learning about the organization’s products or services and keeping up-to-date with any changes to them.
• Suggesting alternatives and possibilities to resolve customers’ complaints on a priority basis.
• Giving feedback and reporting customer issues/problems to the Supervisor to ensure maximum customer satisfaction and to make management aware of current trends and demands.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Building positive relationships with customers and business associates.
• Assisting with processing online payments and ensuring customers get value.

Requirements

• Must have a 2:1 (Upper Credit) Bachelor’s Degree in Sales, Marketing, or a related field.
• Entry level.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing softwaresuch as CRM, Excel, Outlook, etc.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Application Closing Date
21st October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr@swiftng.net using the Job Title as the subject of the mail.

Job Title: Technical Support Engineer (ISP)

Location: Nigeria 
Employment Type: Contract

Key Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Ensure installation, maintenance and troubleshooting are carried out within agreed SLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance with the company’s approved standard.
• Inform supervisors of recurring problems
• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links, routers and switches on the networks
• Carry out the alignment of microwave radios on the network
• Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various levels.
• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF, link degradation, cell unavailable, etc.
• Monitoring, inspection and acceptance of new sites and ensuring 100% compliance with the company’s specification
• Maintain comprehensive records of all transmission links, power equipment, BTS and spare parts on-site
• Monitors and coordinates all active and passive activities on eNodeB sites.
• Analyze the root cause of outages with the aim of driving improved availability on the network.
• Plan and implement both active and passive upgrades on the network to meet the customer’s needs.
• Inspects and supervises vendor’s completed jobs to the company’s specification
• Collation and submission of periodic/job completion reports as when due
• Ensuring compliance with the customer’s SLA and KPI always.
• Ability to configure routers (Cisco/Huawei) and switches
• Responsible for supporting post-sales customer activity remotely and on-site
• Responsible for carrying out detailed Site Surveys & maintaining proper documentation
• Promptly investigate, resolve & report any incidents, errors, events or deviations.

Qualifications

• BEng / BSc / B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics / Electronics or any other relevant fields with a grade of at least 2.1
• 4 – 5 years relevant work experience.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should send their Applications and CV to: hr@swiftng.netusing the Job Title as the subject of the mail.

Job Title: Network Engineer (Enterprise Solution)

Location: Nigeria 
Employment Type: Full-time

Job Summary

• We are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.

Responsibilities

• Enterprise Business solution scoping, design and sales.
• Manage relationships with key stakeholders to promote thecompany’s interests and position it as a partner of choice.
• Develop and deliver new business opportunities among assigned Enterprise segments.
• Acquisition of new enterprise accounts.
• Expand business with existing enterprise accounts.

Network Design and Implementation:

• Design, configure, and deploy ISP network infrastructure, including routers, switches, firewalls, and load balancers.
• Plan and execute network upgrades, expansions, and migrations.
• Ensure network designs are scalable and support current and future service demands.
• Work with vendors and service providers to integrate new technologies and systems.
• Conduct root cause analysis of network issues and implement corrective actions to prevent future occurrences.
• Troubleshoot network problems related to connectivity, latency, routing, switching, and traffic management.
• Ensure all network incidents are handled within defined SLAs (Service Level Agreements).

Collaboration and Support:

• Collaborate with the NOC team to ensure continuous network monitoring and early detection of issues.
• Work closely with customer service teams to resolve customer-related network issues.
• Provide technical support to other departments while deploying new services or systems.
• Assisted junior engineers and support staff with network-related training.

Documentation and Reporting:

• Maintain detailed documentation of network designs, configurations, incidents, and resolutions.
• Create and maintain network diagrams, procedures, and troubleshooting guides.
• Provide regular reports on network performance, uptime, and capacity to management.

Research and Development:

• Stay up to date with the latest networking technologies and best practices.
• Evaluate new networking solutions, tools, and equipment to improve network performance and reliability.
• Participate in proof-of-concept testing for new networking products and services.

Knowledge, Skills and Competencies:

• Must have the drive and capability to meet and exceed challengingtargets.
• Strong relationship and team building skills; experience in dealing with corporate, and government representatives and other senior individuals and stakeholder groups.
• Delivering results – absolute focus to deliver under pressure in an ever-changing business environment.
• Putting customers first – understand the needs, expectations and requirements of stakeholders.
• Communicating for impact – effective communication with senior stakeholders inside and outside of the company.
• Making a personal difference – strong influencing skills and responsive technical/professional expertise.
• Excellent communication skills including written and verbal communication.
• Strong presentation skills, and ability to influence a junior and senior audience.

Requirements

• The job holder must have a Bachelor’s Degree 2nd Class Honors (Upper division) in Computer science discipline or any other Networking related field.
• A minimum of 4 years post-qualification experience on a similar job function. Telecoms experience will be an added advantage.

Application Closing Date
15th November, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr@swiftng.net using the Job Title as the subject of the mail.

Job Title: Sales Executive

Location: Nigeria 
Employment Type: Full-time

• We are looking for an experienced and business-oriented Sales professional who will deploy strategies to obtain sales leads and develop relationships with key accounts to maximize revenue and client retention.

Job Description

• Salespersons with at least 3 years of experience managing products in FMCG, Telecoms, Pharmaceuticals etc.
• Applicant must have managed at least a significant sales region or product in
• Nigeria. ( Is a Must)
• Act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.
• The successful candidate will promote and sell the Company’s products and services that match the needs and requirements of customers.
• Build and maintain positive and long-term relationships with new and existing clients.
• Develop and achieve or exceed the sales volume/revenue goals targets as defined in the business plan
• Conduct market research to identify new opportunities and stay informed about competitors and industry development
• Promoting the company’s products by identifying and engaging potential and existing client

Knowledge, Skills and Competencies:

• Must have the drive and capability to meet and beat challenging targets;
• Possessing a Telecoms / Information Technology solution sales background will be an added advantage
• Strong relationship and team-building skills; experience in dealing with corporate and government
• Entrepreneurial drive;
• Delivering results – absolute focus to deliver under pressure in an ever-changing business environment;
• Putting customers first – understand the needs, expectations and requirements of stakeholders;
• Communicating for impact – effective communication with senior stakeholders inside and outside of the company;
• Making a personal difference – strong influencing skills and responsive Technical / Professional Expertise;
• Excellent communication skills including written and verbal communication;
• Strong presentation skills are required, including experience in presenting and influencing senior audiences.

Requirements

• The job holder must have a 2:1 in Business Administration, Management, Applied or Social Science discipline.
• At least Five years of cognate experience in product sales

Application Closing Date
30th November, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr@swiftng.net using the Job Title as the subject of the mail.