Vacancies at Airtel Nigeria

Vacancies at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: State Business Manager (All Locations)

Location: Nationwide
Job type: Full-time

Job Description

• To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Job Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.
• Supervise health of acquisitions, compliance on activations.
• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.
• Focus on revenue growth through Data and Smartphone growth.
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.
• New Sites ROI and deployment.
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up skilled in industry training and certifications for the role.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front-line employees through leadership by examples.
• Implement all action plans that will address hygiene issues etc. from engagement survey.

Educational Qualifications

• Bachelor’s Degree in Management or related Social Sciences.
• Master’s in business administration would be preferred additional qualification.

Relevant Experience & Required Skills:

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable.
• Result Orientation.
• Great problem-solving skills.
• Good communications skills.
• Good interpersonal skills.
• Customer centric.
• Sound understanding of Sales systems and Process.
• Creative self-starter.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Area Sales Manager (All Locations)

Location: Nigeria
Job type: Full-time

Job Description

• To maximize revenue and subscriber acquisition (gross and net additions) opportunities in assigned territory through channel effectiveness (wholesale & retail), adequate recharge availability and implementation of planned sales & distribution and marketing strategies.

Job Responsibilities
To achieve recharge sales target within state/area:

• To ensure adequate availability of all recharge denominations in sub-CP and retail points.
• To ensure channel partners are making stock available and distributing to their network of sub-CPs and retailers.
• To achieve ERC, RCV and E-pin target in agreed ratios.
• Constantly identify opportunities for driving activation and recharge sales within territory.

Achieve Share of Gross & Net Additions:

• Ensure full-fledged achievement of Gross Adds targets by driving market initiatives in assigned area.
• Effective management of direct activation teams and monitoring of CP bus activation activities.
• KYC Optimization at Trade level by ensuring adequate and functional deployment of KYC kits.
• Drive KYC inactivity to nil.
• Other initiatives to increase GAD including new site launch.
• Ensure activation of Quality GADs in assigned area.
• Develop and implement activities that will increase SONA in assigned area.

Channel branding and visibility:

• Ensure appropriate and effective outlet branding is carried out in line with the “look of success” within the territory.
• Identify visibility opportunities for Airtel brand within the territory.
• To ensure ITP increases and gives impetus to iCMS and iRMS.
• Effective management of POS stock in warehouse to avoid damage, wastage and obsolete materials.
• Train Market Developers on POS deployment in line with “look of success”.

BTS Management:

• Ensure constant CLS elimination.
• Develop subscriber acquisition and other marketing initiatives to drive revenue in CLS site locations.
• New Site Launch Plan and Distribution Preparedness.
• Effectively drive and manage target driven initiatives and projects.

Industry Awareness/Competition Intelligence:

• To effectively report competitive activities within assigned territory and implement adequate counter initiatives.
• Track on-going initiatives in Market.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Distribution Infrastructure:

• To recruit appropriate number of Retailers- in line with scientific distribution requirements.
• Migrate all other retailers to become one stop shop.
• To identify and recruit suitable sub channel partners in territory for effective product re-distribution.

Decrement:

• Implementation of customer driven activities (product launches, town storms etc.) in assigned area.
• Drive voice and data business performance implementation of revenue generating activities and initiatives in assigned territory.

Educational Requirements

• Bachelor’s Degree in Social Sciences, Marketing, Business Management, Engineering or Computer Science.
• Master’s in business administration or management will be an advantage.
• Project manag

  

  ement qualification will be an advantage.

Relevant Experience & Skill:

• 3+ years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in Airtel products
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead, Partner & Governance Support

Location: Nigeria
Job type: Full-time

Job Description

• To coordinate, control, manage, support and track day to day network operations in the Region to ensure optimal network availability, coverage, maintaining target network KPI’s to deliver plus one network quality.
• Providing local network support for both the Sales and Marketing team in the regions to ensure that network impacting issues are proactively resolved.

Job Responsibilities
Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and quality:

• Support the Operational Interface to both internal and external stakeholders especially Airtel owned sites to ensure issues are resolved within acceptable KPIs.
• Spares management to ensure availability of both critical and non-critical spares in order to sustained network KPIs.
• Service Provider Service Level Agreement management.
• Support the Operational Interface to both internal and external stakeholders especially Commercial, SCM, Finance and Legal Teams.
• Ensure all regional Requirements and deliverables of Operations and Maintenance are met.

Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria:

• Direct Annual Operating Plan compilation for Airtel Nigeria Networks.
• Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments.
• Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks.
• Direct Annual Regional Operating Plan compilation for Airtel Nigeria Networks.
• Ensure that all OPEX request from MS are justified.
• Ensure that all OPEX saving initiative are implemented end to end.
• Prepare annual budget for additional spares base on network dimension.

Support regional technical teams by ensuring that all network related issues escalated to Ericsson are promptly captured, diagnosed and resolved:

• Central support for regional technical operations.
• Act as a relationship manager between the Regional Technical function and the various HQ functional units.
• Spares availability management.
• Regional Project Support.
• Support the Operational Interface to both internal and external stakeholders.
• Network availability monitoring and follow-up.

Drive the end-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all Business partners:

• Create and Ensure adherence to Governance Model.
• Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points.
• Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services.
• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.

Required Educational Qualification & Experience

• Bachelor of Electrical / Electronic Engineering or Telecom Engineering (master’s degree in engineering a plus).
• Ten to twelve (10-12) years of varied experience in operation and maintenance in the Telecom industry.
• Five to eight (5-8) years managerial experience in a GSM/mobile company; with at least three (3) years senior management experience in an area of network operations.

Required Behavioral & Technical Skills:

• Sound knowledge of Mobile Network O&M.
• Analytical and Presentation skills.
• Strategic negotiation skills.
• Closely working with MS Team to develop processes to prevent/reduce network failures.
• Ensure that special task/project required by HQ Technical is carried out in the region.
• Advise and ensure implementation of preventive activities by MS Team in order to improve network performance.
• Ensure that special task/project required by HQ Technical is carried out in the region.
• Audit and support regional spares management to ensure availability of both critical and non-critical spares at the regional warehouses.
• Provide technical support to the regions on all RAN related issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online