Vacancies at Roqqu

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Vacancies at Roqqu

 

 

Roqqu is a leading indigenously owned cryptocurrency exchange in Nigeria. Our platform offers various services including buying, selling, swapping, sending, and receiving Bitcoin and other cryptocurrencies, as well as quick crypto to naira withdrawals.

Roqqu is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds.

We are recruiting to fill the position below:

Job Title: Customer Support Associate

Location: Nigeria
Employment Type: Full-time

Job Overview

  • We are seeking a Customer Support Associate to join our team.
  • The ideal candidate must have experience in banking, account reconciliation, and exceptional customer service skills.
  • The primary responsibility of this role is to provide timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
  • Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
  • Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
  • Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
  • Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

  • Bachelor’s Degree in Business Administration, Finance, or related field preferred.
  • Minimum of 2 years of experience in banking operations.
  • Experience with account reconciliation and financial transactions.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
  • Exceptional problem-solving skills and attention to detail.
  • Commitment to providing outstanding customer service and building positive customer relationships.

Salary
N150,000 – N170,000 Monthly.

Application Closing Date
7th November, 2024.

How to Apply
Interested and qualified candidates should
Click here to apply online

Job Title: Mobile Engineer (Flutter)

Location: Nigeria
Employment Type: Full-time

Job Summary

  • We are seeking a talented Mobile Engineer (Flutter) to join our engineering team. In this role, you will design and develop cutting-edge mobile applications for iOS and Android, focusing on creating secure and user-friendly experiences for our cryptocurrency platform.
  • If you’re excited about building impactful solutions in the crypto industry and driving technological advancements, we strongly encourage you to apply.

Responsibilities

  • Design and develop sophisticated, highly scalable applications using Flutter.
  • Suggest and implement efficient data structures for optimal space and time usage.
  • Follow best practices in app development, ensuring structured and well-documented code.
  • Manage code and projects using Git to ensure synchronization with team members and stakeholders.
  • Adhere to security guidelines during app development
  • Propose new features and enhancements, resolving any existing system issues.
  • Maintain software throughout its lifecycle, including design, development, verification, and bug fixes.
  • Address bugs reported promptly.
  • Execute app verification protocols and write comprehensive tests for the application.
  • Follow company policies and quality procedures to deliver high-quality products.
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Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 3-6 years of combined Mobile Development Experience
  • Knowledge of mobile app testing frameworks and tools
  • Experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
  • Know how to use Figma to analyze and view the designs to build the app
  • Manage and collaborate on different projects with the rest of the team.

Skills:

  • Flutter
  • Android & iOS development
  • Mobile App development
  • Widget Customization
  • Dart Programming
  • Testing & Debugging

Assessment Stages:

  • 1st Stage: Task Assessment
  • 2nd Stage: Virtual Interview.

Application Closing Date
7th November, 2024.

How to Apply
Interested and qualified candidates should
Click here to apply online

Job Title: TikTok Creative

Location: Nigeria
Employment Type: Full-time

Job Summary

  • We are seeking a creative and highly motivated TikTok Specialist to join our marketing team.
  • The ideal candidate will have a deep understanding of TikTok, its trends, and its audience.
  • As a TikTok Specialist, you will be responsible for developing and executing strategies to increase brand awareness, engagement, and growth on TikTok.
  • You will work closely with the content, marketing, and design teams to create compelling content that resonates with our target audience.

Key Responsibilities

  • Develop and execute creative and engaging content ideas tailored specifically for TikTok.
  • Collaborate with designers, videographers, and other team members to produce high-quality TikTok videos that align with brand identity and objectives.
  • Analyze competitor TikTok strategies and content to identify opportunities and areas for improvement.
  • Engage with TikTok followers, respond to comments, and foster a positive and interactive community around the brand.
  • Monitor user-generated content, hashtags, and brand mentions to identify potential collaborations and content opportunities
  • Build and maintain relationships with TikTok influencers and creators for potential partnerships and collaborations..
  • Track and analyze the performance of TikTok content using analytics tools to measure success and identify areas for improvement.
  • Report on key metrics such as follower growth, engagement rates, video views, and campaign performance.
  • Continuously research and stay ahead of the latest trends, tools, and features on TikTok.
  • Experiment with new content formats, styles, and approaches to keep the brand’s TikTok presence fresh and engaging.

Requirements

  • Bachelor’s degree in Marketing, Communications, Digital Media, or a related field is preferred but not required.
  • 1-3 years of experience managing social media channels, with a strong focus on TikTok.
  • Proven ability to create engaging and viral content on TikTok.
  • Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro) and TikTok in-app editing tools.
  • Strong understanding of social media analytics tools and ability to interpret data to drive decision-making.
  • Excellent verbal and written communication skills, with the ability to craft compelling copy for TikTok captions
  • Ability to work collaboratively with cross-functional teams, including marketing, design, and content.
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Application Closing Date
11th November, 2024.

How to Apply
Interested and qualified candidates should
Click here to apply online

 

 

 

Vacancies at Roqqu

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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