Recruitment at EHA Clinics

Recruitment at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Medical Doctor

Location: Abuja
Emploment Type: Full-time
Department: Medical Team
Reports to: Assistant Practice and Quality Assurance Manager

Mission Objective

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients. The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures. The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Responsibilities
Ensure Process Integrity Purpose:

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

Advise Engagement:

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

Sustain Standards Delivery:

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Targeted Specialized Knowledge:

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of post NYSC.
• Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Locum Doctor

Location: Lagos
Emploment Type: Full-time
Department: Medical Team
Reports to: Assistant Practice and Quality Assurance Manager

Job Summary

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients. The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures. The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Responsibilities
Ensure Process Integrity Purpose:

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

Advise Engagment:

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

Sustain Standards Delivery:

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Targeted Specialized Knowledge

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Key Areas to note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Skills:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Remuneration
N2,000 on an hourly basis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Pharmacist

Location: Sangotedo, Lagos

Mission Objective

• The pharmacy unit provides medical support services in pharmacotherapy, critical to achieving the organization’s mission through supplying quality medications, rational medicine usage, and optimizing patients’ treatment outcomes through appropriate counseling.

Duties and Responsibilities  
Basic transactions process
Purpose:

• Provide effective medication use and become the people’s trusted ally against health issues that way, you can deliver maximum value to both the pharmacy and society.
• Review and develop the clinic’s pharmacy policies and regulations.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Manage clinical risk.
• Provide professional advice on cosmetics or para-pharmaceuticals.

Engagement:

• Document patient and family education.
• Develop and implement the teaching plan utilizing the patient education manual.
• Think critically in adapting to change, judging situations, and taking appropriate decisions.
• Adhere to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the doctor.
• Protect patients and technicians by adhering to infection-control protocols.
• Provide emotional support and measures to alleviate fear and anxiety.
• Provide pharmaceutical care services which may include, but are not limited to, patient needs assessment, age and disease-specific drug therapy and patient education, care adjustments based on patient response, and clinical interventions to identify, minimize, and avoid adverse drug reactions.

Basic Information Organization
Delivery:

• Prepare and dispense medications to patients on physician’s order.
• Organize the pharmacy in an efficient manner to make the identification of products easier and faster.
• Maintain an up-to-date inventory of the clinic drug formulary.
• Records of all drugs, doses, and prices on the automated inventory of the clinic.
• Review, analyze and respond to different situations encountered daily.
• Review and execute physician’s prescriptions checking their appropriateness and legality.
• Maintain full control over delivering, stocking, and labeling medicine and other products.
• Develop effective medication plans to minimize the risk of adverse side effects.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Targeted specialized knowledge:

• Minimum qualification of Bachelor’s Degree in Pharmacy/M.Pharm/PharmD
• Minimum of two (2) years post NYSC progressive experience in Pharmacy within the private and public sector.
• Experience working with public health and health systems is an advantage.
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities.
• EHA Clinics is a tobacco-free environment.

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees.
• We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Application Closing Date
10th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Pharmacist

Location: Abuja
Emploment Type: Full-time
Department: Pharmacy
Reports to: Assistant Manager, Pharmacy Operations

Mission Objective

• The pharmacy unit provides medical support services in pharmacotherapy, critical to achieving the organization’s mission through supplying quality medications, rational medicine usage, and optimizing patients’ treatment outcomes through appropriate counseling.

Responsibilities
Basic Transactions Process Purpose:

• Provide effective medication use and become the people’s trusted ally against health issues that way, you can deliver maximum value to both the pharmacy and society. Review and develop the clinic’s pharmacy policies and regulations.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases. Manage clinical risk.
• Provide professional advice on cosmetics or para-pharmaceuticals.

Inform Engagement:

• Document patient and family education. Develop and implement the teaching plan utilizing the patient education manual. Think critically in adapting to change, judging situations, and taking appropriate decisions.
• Adhere to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the doctor. Protect patients and technicians by adhering to infection-control protocols. Provide emotional support and measures to alleviate fear and anxiety.
• Provide pharmaceutical care services which may include, but are not limited to, patient needs assessment, age and disease-specific drug therapy and patient education, care adjustments based on patient response, and clinical interventions to identify, minimize, and avoid adverse drug reactions.

Basic Information Organization Delivery:

• Prepare and dispense medications to patients on physician’s order. Organize the pharmacy in an efficient manner to make the identification of products easier and faster.
• Maintain an up-to-date inventory of the clinic drug formulary. Records of all drugs, doses, and prices on the automated inventory of the clinic. Review, analyze and respond to different situations encountered daily.
• Review and execute physician’s prescriptions checking their appropriateness and legality. Maintain full control over delivering, stocking, and labeling medicine and other products. Develop effective medication plans to minimize the risk of adverse side effects.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Targeted Specialized Knowledge:

• Minimum qualification of Bachelor’s Degree in Pharmacy / M.Pharm / Pharm D Minimum of two (2) years post NYSC progressive experience in Pharmacy within the private and public sector. Experience working with public health and health systems is an advantage.
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Engagement Associate

Location: Lagos
Employment Type: Full-time

Job Summary

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• The Client engagement Associate will be required to ensure customer conversions and retention.
• The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
• The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Responsibilities 
Execute Intricate Transaction Purpose:

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

Inform engagement:

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

Prioritize and select Delivery:

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Targeted Knowledge

• Minimum of Bachelor’s degree in Marketing, Business Administration, or related field.Background in customer service, sales and marketing.
• Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Strong background in Sales and Marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Proven track record of meeting and exceeding targets.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Registered Nurse

Location: Lagos
Employment Type: Full Time

Job Summary

• The nursing department delivers quality healthcare by providing evidence-based, patient-centered care, implementing quality improvement initiatives, and prioritizing the needs and preferences of patients. Nurses work collaboratively to ensure that patients receive the highest standard of care and achieve optimal health outcomes.
• The Registered Nurse provides direct and indirect care for assigned patients in various nursing units and home visits per scheduled shift. The Registered Nurse is primarily responsible for professional performance and safe patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients across the healthcare continuum involving families. Duties include but are not limited to, managing patients with various medical cases.

Duties and Responsibilities
Process Basic Transactions:
Purpose:

• Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
• Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.

Inform Engagement:

• Recognize subtle cues to anticipate potential problems.
• Assess patient and family readiness and identify learning needs.

Basic Information Organization:
Delivery:

• Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
• Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.

Targeted Specializes Knowledge

• Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
• Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
• Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
• Hold and maintain a current nursing license to practice in Nigeria.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Full Stack Developer

Location: Kano
Employment Type: Full Time

Responsibilities
Purpose:

• Design, develop, and maintain robust and scalable web applications.
• Optimize application performance and scalability.
• Stay up-to-date with the latest web development technologies and trends.

Engagement:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Conduct thorough testing to ensure application quality.

Delivery:

• Develop and implement user interface components using HTML, CSS, and JavaScript frameworks.
• Create efficient and reusable front-end code.
• Develop server-side logic and integrate it with the front end.
• Build RESTful APIs and microservices.
• Write clean, well-structured, and maintainable code.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Full Stack Developer.
• Strong proficiency in JavaScript, HTML, and CSS.
• Expertise in at least one popular JavaScript framework (React, Angular, Vue).
• Experience with back-end development languages (Node.js, Python, Ruby, Java).
• Knowledge of database technologies (SQL, NoSQL).
• Understanding of RESTful API design and development.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork abilities.
• Attention to detail and ability to deliver high-quality work.
• Experience with cloud platforms (AWS, GCP, Azure).
• Knowledge of version control systems (Git).
• Experience with Agile development methodologies.
• Understanding of UI/UX design principles.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy.
• Excellent Communication and Customer Service.
• Caring, Compassionate, Dedicated and Professional.
• Working Under Pressure.
• Humane, Empathetic and Supportive Bedside Manner.
• Leadership and Teamwork.
• Problem-solving and Initiative.
• Time Management and Organization.
• Attention to Detail.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. .We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Community Health Extension Workers

Location: Kuje, Abuja
Department: REACH
Reports to: Practice and Quality Assurance Manager

Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.
• Our mission as community health extension worker is to deliver superior community and home-based healthcare services, prioritizing prevention, promotion, and basic curative care within designated clusters.
• We also stand ready to provide prompt support for REACH clinic activities, ensuring comprehensive and timely care for all individuals in need.

Duties And Responsibilities
Purpose:

• Act as healthcare educators, providing vital education about the healthcare options that are available.
• Ensure cultural competence among healthcare providers serving vulnerable populations.
• Inform EHA and educate other stakeholders about community health needs. Build community capacity to address health issues.
• Meet with clients, individuals, and community organizations to create health programs designed for individual use and for groups. Help patients navigate healthcare and social service systems.
• Manage care and care transitions for vulnerable populations. Reduce social isolation among patients. Advocate for access to health benefits and resources for less privileged patients or vulnerable populations within their communities.

Engagement:

• Participate in outreach relative to community awareness of general health, new diets/exercise programs and health risks to targeted groups of people within the community.
• Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition.

Delivery:

• Ensure all necessary notes, forms and supplementary information through weekly checks and updates are well maintained in clients’ database to promote efficiency.
• Complete administrative tasks on an ongoing basis to ensure proper and organized record keeping, working with staff members when/if necessary.
• Determine individuals’ eligibility and enroll them in health insurance plans. Supervise the treatment of patients living with terminal illness so that they can live healthier and longer lives.

Targeted Specialized Knowledge

• Certificate of training as a community health worker (CHEW)
• Valid practice license from the Community Health Practitioners Registration Board of Nigeria
• Minimum of 1 years relevant experience
• Fluent in any local language and proficiency in written and spoken English.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Client Engagement Associate

Location: Lagos
Employment Type: Full-time

Job Summary

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• The Client engagement Associate will be required to ensure customer conversions and retention.
• The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
• The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Responsibilities 
Execute Intricate Transaction Purpose:

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

Inform engagement:

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

Prioritize and select Delivery:

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Targeted Knowledge

• Minimum of Bachelor’s degree in Marketing, Business Administration, or related field.Background in customer service, sales and marketing.
• Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Strong background in Sales and Marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Proven track record of meeting and exceeding targets.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online