Vacancies at Reliance Health 

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title:  Customer Experience Program Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• This role is accountable for the customer satisfaction program that will analyze data from customer listening posts, identify trends, prioritize importance, and develop action plans with cross-functional leaders to drive measurable improvement.

Responsibilities

• Developing and implementing a strategy, plan, and KPIs for Customer Experience optimization across the customer lifecycle in all geographical markets.
• Survey Program: Manage survey program to ensure all stakeholders within the organization are aligned on the why, who, when and how these surveys will be used.
• Customer Satisfaction and Strategic Planning: Develop and manage a comprehensive customer experience strategic plan, leveraging data-driven insights to inform monthly executive-level presentations, track progress, and drive execution across Reliance Health functions.
• Customer Experience Program Management: Creating a framework for data analysis, prioritization, and action plan tracking, to ensure that customer priorities provided through this program are addressed, and that there is closed loop communication back to customers.
• Customer Journey Mapping: Reviewing current customer journeys across multiple service drivers, collaborating with key stakeholders, mapping the ideal journeys, and tracking performance.
• Service Playbooks: Working with key stakeholders to develop customer experience manuals to improve service delivery to enrollees, providers, and clients
• Facilitate Strategic Stakeholder Engagement through cross-functional summits, identifying root causes, brainstorming improvement ideas, aligning on success metrics, and agreeing on execution timelines.

Requirements

• 5 years of experience in customer experience operations or management.
• Strong data analytics, process, communications, and follow through skills.
• Excellent presentation skills
• Excellent attention to detail and an intuitive eye for customer needs beyond the obvious .

Benefits

• A fantastic working environment that’s fully remote .
• Premium health insurance package.
• Collaborative and inclusive work environment.
• Professional development, mentoring and growth opportunities.
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate.
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Product Manager

Location: Nigeria (Remote)
Job type: Full Time
Category: Product and Design

Job Description

• We are looking for an experienced Senior Product Manager to take on two of our most promising growth areas: Consumer Business and Small Business.
• You will own the full user experience, from purchasing insurance to ensuring that the user can access care and renew their plans. Together with the business leader, you will have full ownership of ensuring that the business areas remain profitable with growing revenue numbers.
• You will work with developing the commercial products, by exploring new opportunities such as self-serve processes, reducing risk with KYC, exploring new product offerings, and expanding our products to new markets.
• You will be instrumental in shaping the strategy of our insurance offering and ensuring that we meet the needs of our users when they need us the most.

Responsibilities
As Senior Product Manager for Telemedicine reporting to the SVP of Product, you will be required to:

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
• Evaluate the product success and ensure that we use data to drive product decisions.
• Define and align meaningful objectives and key results and own the roadmap for your domain
• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company
• Manage internal and external stakeholders
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favor of the customer
• Be ultimately responsible for making that product valuable and viable.

Requirements

• Previous experience as Product Manager (minimum 5 years)
• Managerial experience (it is a plus if the candidate has experience training both junior PMs and can manage more senior PMs)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
• Experience at a high-growth company
• Experience working with commercial products (B2B & B2C)
• Proven record of improving product KPIs that are directly impacting user satisfaction
• Strong analytical skills, attention to detail and a passion for solving real problems
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data-driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives
• Experience working in tools such as Metabase or Amplitude, to track product success and give insights on where improvements can be made in the user journeys.
• You have good verbal and written communication skills and the ability to communicate your product vision in simple and easy-to-understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
• You are an empathetic product manager and are genuinely excited about our mission.

Benefits

• Competitive salary and benefits package.
• Premium health insurance package.
• Opportunity to make a significant impact on improving customer experiences.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Retention Associate

Location: Nigeria
Job Type: Full-time

Description

• This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
• The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Skills Required:

• Candidates should possess a B.Sc. / HND Degree in any relevant field
• Must be based in Abuja
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Onboarding Specialist

Location: Nigeria (Remote)
Job type: Full Time
Category: Consumer Business

Job Description

• The onboarding specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role.
• They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.

Onboarding:

• Manage the onboarding process for new clients, ensuring compliance to defined processes.
• Identify opportunities to streamline and improve the client onboarding process.
• Collaborate with internal teams to implement enhancements and optimize efficiency.
• Manage a team the sales administration function/team, required for offline onboarding

Operations & Reporting:

• Analyse data on key corporate retention metrics and provide regular reports.
• Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
• Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
• Liaise with operations to ensure all operational needs within the team are promptly met.
• Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
• Manage periodic projects/events as required by the retention team.

Requirements

• Must be based in Lagos
• B.Sc / HND
• Minimum of one year experience in Corporate Retention or a similar role.
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Strong project management skills
• Ability to work in a team environment.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Associate

Location: Nigeria
Employment Type: Full-time (Remote)

Job Description

• We are looking for talented Sales Associates, who have in-depth knowledge and experience with sales process, excelling at lead generation, relationship building, and closing deals to meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.

Responsibilities

• Identify new markets and business opportunities and increase sales.
• Build and strengthen relationships with existing and new customers.
• Manage and develop relationships with key internal and external stakeholders.
• Promote and sell our services to target markets to meet their needs and achieve sales targets.
• Closely following up on all business leads.
• Maintain and grow strategic industry relationships and networks.
• Overcome the client’s resistance or hesitation and be able to offer solutions to problems
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
• Set sales goals, compare performance to goals, and adjust goals as needed.
• Generate leads and build and nurture client relationships.
• Create and execute a strategic sales plan that expands the customer base and extends global reach.
• Identify knowledge gaps within the team and develop a plan to fulfill them.
• Oversee the sales team performance to ensure company targets are met by holding daily check-in to set their objectives and achievements.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 2-4 years B2B sales experience preferably in health insurance or general insurance
• Proven track record of setting sales goals, meeting targets, and closing deals.
• Strong analytical, strategic thinking, and leadership skills.
• Excellent ability to provide consultative guidance to prospects and customers
• Ability to identify new markets and business opportunities to increase sales.
• A quick learner with strong negotiating skills, with a track record of success who can inspire the same in others.

Benefits

• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Free office lunch
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance

Application Closing Date
Not specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Telemarketer

Location: Nigeria (Remote)
Job type: Full-time
Category: Consumer Business

Description

• We’re seeking a driven and results-oriented Telesales Officer to join our! In this role, you’ll play a crucial part in promoting sales of our innovative Health insurance product.
• Your responsibilities will include prospecting, qualifying leads, educating potential customers on product benefits, and closing deals.

Responsibilities

• Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
• Educate potential customers on features and benefits of our HMO product that is relevant to specific customer needs.
• Effectively guide customers through the sales process and sign-up of new accounts.
• Build strong relationships with potential customers and become a trusted advisor.
• Exceed assigned sales targets.
• Maintain accurate records of all customer interactions.

Requirements

• Minimum of 2 years of experience in telesales or a similar B2B sales role.
• Proven track record of exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Strong presentation and negotiation skills.
• In-depth understanding of the challenges faced by small businesses (a plus).
• Proficiency in CRM software and sales tools (a plus)
• A passion for technology and a strong desire to learn about new solutions.
• Self-motivated, results-oriented, and able to work independently.
• Excellent time management and organizational skills.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online