Recruitment at First Bank of Nigeria Limited

Recruitment

at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Head, CX Strategy, Insights and Governance

Job Identification: 1200
Location: Nigeria
Job Schedule: Full time

Duties and Reponsibilities

• Provide subject matter expertise on technology and data-driven business solutions, leveraging best practices from externally and internally derived insights to drive positive value for customers.
• Serve as resource member across all CX related projects driving adherence to timelines, milestones, and cross functional collaboration for successful implementation.
• Plan and manage EMC meetings, schedule, cascade action points and stakeholders’ collaboration.
• Work with stakeholders to identify CX improvement initiatives to drive implementation.
• Drive coordination of First Customer activities across the bank to drive adoption, value realization etc.
• Instruct new users on the application and train existing users on best practices & new functionality.
• Develop, deploy, and maintain training materials and programs on First Customer.
• Manage the proper analysis of customers’ data on product uptake and usage across all products to establish customer engagement opportunities for internal processes or product reviews.
• Creation and management of an integrated insights capability.
• Execute the annual retail customer re-segmentation.

Job Requirements

• MBA or any advanced degree in business, computer science or information studies
• BSc in Statistics, Mathematics, Engineering, Finance, Business Science, Informatics, or any numerate discipline
• Minimum experience – 10 years relevant experience in the Banking or other relevant Industry.

Application Closing Date
6th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Subsidiary Auditor

Job Identification: 1210
Location: Nigeria
Employment Type: Full-time

Duties & Responsibilities

• Participates in the risk-based internal audit review of Subsidiaries.
•  Assists in executing effective risk assessment of the subsidiaries and provide input into the annual /quarterly audit plan for Board approval.
• Support in developing a systematic and disciplined approach for the Unit’s internal audit performance standards by implementing appropriate risk-based methodologies and auditing frameworks.
• Ensures the audit area(s) assigned is delivered within cost and time budget.
• Continually assesses, evaluates, and reports to the Team Lead, Subsidiaries Audit on emerging issues, industry trends and events affecting the Bank/ Subsidiaries, to enable the development of pro-active controls and monitoring mechanisms.
• Participate in the preparation of draft Terms of Reference, Audit Working Plan, Engagement budget etc. and partakes in all formal audit meetings (including exit and entry) with clear deliverables and communication strategy.
• Provides support role to the Team Lead in the execution of audit assignments and ad-hoc projects.
• Conducts process documentation, Walkthrough documentation, and test of control and procedures during fieldwork
• Reviews documents, prepares work papers and Issues Summary for the Team Lead’s review.
• Participates in the preparation of draft final reports to the Board of Directors of Subsidiaries
• Evaluates the adequacy and effectiveness of internal control system in the Subsidiaries.
• Assists in conducting investigations and report on violations of policies.
• Participate in Knowledge sharing sessions.
• Comply with the principles and policies in the Information Security Handbook

Requirements
Education:

• Minimum Education: First Degree preferably in a Business-related degree; Professional certification, ACA, ACIB, etc.; Higher degree MBA, MSC (additional)

Experience:

• Minimum experience – 2 years in General Banking and Audit

Application Closing Date
19th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Subsidiaries Audit

Job Identification: 1209
Location: Nigeria
Employment Type: Full-time

Duties & Responsibilities

• Manages the risk-based internal audit review of Subsidiaries and ensures compliance with approved plans.
• Supports in executing effective risk assessment of the various businesses/subsidiaries and provides input into the annual/quarterly audit plan for Board approval.
• Provides first line support for the Unit Head, Subsidiaries Audit to conduct a risk-based audit that ensures focus on strategic areas of the Business.
• Assists in developing a systematic and disciplined approach for the Unit’s internal audit performance standards by evolving process improvement frameworks.
• Supervises Team Members on Audit assignments and provides first level quality assurance review of team output and ensure knowledge sharing and on the job coaching of team members
• Continually assesses, evaluates, and reports to the Unit Head, Subsidiaries Audit on emerging issues, industry trends and events affecting the Bank and Subsidiaries to enable the development of pro-active controls and monitoring mechanisms.
• Coordinates and provides leadership, guidance and support to the team in achieving the engagement timelines and budget.
• Oversee the activities of team members in the implementation of the Audit Terms of Reference and ensure meeting up with the reporting deadline.
• Develops and communicates Draft Audit Terms of Reference to Auditees’ Management and participate in formal audit meetings (including kick off and close out) with clear timelines.
• Examines and evaluates the adequacy and effectiveness of the system of internal controls in Subsidiaries.
• Monitors departments’ Profit & Loss account heads; Review of general ledger balances; review of processes, policies and procedures, conducts special Investigation and report breaches.
• Reviews the reliability and integrity of financial and operating information and evaluates techniques used to identify measures, classify and report such information.
• Reviews team members’ process documentations, walkthrough documentation, Test procedures work papers and implements quality assurance and improvement programs.
• Coordinates the preparation of audit work plan, issue summary log and draft audit report.
• Engages Heads of departments and Unit Heads of Subsidiaries to ensure efficiency and effectiveness of audit sessions and follow-up
• Represents the Internal Audit Department/Head Subsidiaries on special projects
• Engages Management of Bank / subsidiaries and act as liaison between audit department and auditee to ensure effective flow of communication.
• Comply with the principles and policies in the Information Security Handbook

Requirements
Education:

• Minimum Education: First Degree / HND in any discipline plus Professional certification, ACA, ACIB etc.; Higher Degree (nice to have)

Experience:

• Minimum experience – 10 years in Audit, Internal Control, Banking Operations and Credit.

Application Closing Date
19th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Knowledge Management Coordinator

Job Identification: 1204
Location: Nigeria
Employment Type: Full-time

Duties & Responsibilities

• Deliver business-driven portfolio of useful information, research and intelligence-based services to all levels of the bank’s employees by creatively leveraging technology
• Monitor the use of the knowledge assets and measure the business value of the knowledge to the end-user community, by leveraging technology
• Promote knowledge-sharing through the bank’s operational business processes and systems by, among others, strengthening links and improving integration among information sources within the bank
•  Provide support for the establishment and nurturing of communities of practice, including workshops, research and action learning programmes
• Identify stakeholders and creatively look for opportunities to engage them in knowledge management strategies
• Plan and manage short- and long-term knowledge management projects to drive the bank’s KM vision and strategy
• Document knowledge management and business intelligence requirements and ensure sign-off from end-user communities prior to systems implementation deployment
• Ensure that the outcomes of learning projects are comprehensively documented and that valuable know-how arising from participation in the Academy’s programmes is keyword searchable, making it possible for individuals and teams to share knowledge
• Work in conjunction with ICT to design appropriate knowledge management systems and corporate reporting solutions that meet business needs
• Support the maintenance of the E-Learning/mobile Platforms
• Generate periodic reports and analytics
• Design, construct and maintain in-house content management systems and online data repositories of relevant materials, including library catalogues. Refine search and retrieval processes to harvest relevant research from a wide range of online and offline sources
• Extract and manage information relevant to the bank from electronic databases and other published sources using search engines, query tools and other more traditional approaches
• Develop an appropriate framework for analyzing and capturing useful knowledge from individual learners, workshops etc., in a style and language suitable for corporate-wide dissemination/sharing
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements
Education:

• Minimum Education: First Degree in any relevant discipline; Higher Degrees/Professional Certifications (an added advantage)

Experience:

• Minimum experience – 8 years relevant experience (with at least 4 in competency Development/knowledge management).

Application Closing Date
7th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Wealth Management Specialist

Location: Nigeria 
Employment Type: Full-time

Responsibilities

• Wealth Management services and contribution to Private Banking’s achievement of P & L ambition.
• Provision of advice to clients and Relationship Managers to meet the clients’ desired wealth management and investment objectives and therefore increase the bank’s share of the client’s wallet.
• Plays a key role in liaising with the RMs in discussing clients’ wealth management requirements as well as ensure flow of product knowledge.
• Drive the uptake of wealth products in a client centric manner.
• Support Private Banking and Retail Affluent RMs to drive knowledge of wealth products and sales.
• Provide leadership to the Wealth Advisory team to attain growth and profitability targets.
• Drive customer experience through quality advice strategy, products offering, RM relationships.
• Provide independent opinion on quality of clients’ existing investment portfolio and wealth needs.
• Determine clients’ risk appetite, investment preferences and returns expectations by partnering with RMs in client meetings.
• Provision of relevant solutions given client’s needs/objectives.
• Liaising with product partners (FBN Quest, Trustees and Insurance) to enhance clients’ experience.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements

• A Minimum of 2:2 First degree (B.Sc, B.A etc) in any related field.
• Minimum 2 to 3 years’ work experience as a wealth management specialist
• Previous experience in asset management or investment Banking is an advantage
• Solid understanding of the Nigerian financial services sector and other non- bank financial services industries in which the Bank competes.

Application Closing Date
13th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Relationship Manager, Retail Banking (North)

Job Identification: 1207
Locations: Abuja, Adamawa, Borno, Kaduna, Katsina, Kebbi, Nasarawa, Plateau, Yobe & Zamfara
Slot: 21 Openings

Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.
• Ensure efficient service and maintenance of existing customer.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Business Manager.

Requirements
Education:

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees (MBA)/Professional Certificate will be an added advantage.
• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Financial advisory
• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Banking Operations, Products & Services
• Customer Service
• Marketing/ Sales
• Business/ Product Development
• Budget Planning & Control.
• Financial Analysis Business/ Operational Strategy.
• Strategic Business Planning.

Application Closing Date
16th November, 2024.

How to Apply
Interested and qualified candidiates should:
Click here to apply online

Note: Only shortlisted applicants will be contacted.

Job Title: Relationship Manager, Retail Banking 

Job Identification: 1208
Locations: Aba – Abia, Owerri – Imo & Auchi – Edo

Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.
• Ensure efficient service and maintenance of existing customer.
• Ensure zero tolerance for inactive/dormant accounts.
• Perform all other duties as assigned by the Business Manager.

Requirements
Education:

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees (MBA)/Professional Certificate will be an added advantage.
• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Financial advisory
• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Banking Operations, Products & Services
• Customer Service
• Marketing/ Sales
• Business/ Product Development
• Budget Planning & Control.
• Financial Analysis Business/ Operational Strategy.
• Strategic Business Planning.

Application Closing Date
16th November, 2024.

How to Apply
Interested and qualified candidiates should:
Click here to apply online

Note: Only shortlisted applicants will be contacted.

Job Title: Relationship Manager – Commercial Banking

Job Identification: 1021
Locations: Abuja, Kano and Kaduna
Job Type: Full-time

Duties & Responsibilities

• Book quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Work closely with the Business Manager in the execution of the team’s functions and activities.
• Champion the drive for deposit mobilization and trade transaction
• Provide the best customer service available in the industry.
• Develop and maintain relationship with clients by providing professional and specialized financial solutions in all areas.
• Assist in Transaction Memos and provide relationship background and financial information support, as necessary.
• Provide support in the structuring of credits in line with business potentials.
• Manage and deepen relationships with existing and prospective customers.
• Win new accounts and resuscitate dormant relationships.
• Market the bank’s products to meet customer needs.
• Initiate development of products required to meet customer needs.

Requirements
Education:

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees and relevant Professional Certificate will be an added advantage.

Experience:

• Minimum experience – 3 years relevant banking (marketing and credit) experience

Knowledge:

• Good Knowledge of the business environment
• Credit/Risk Management
• Banking structure, policies, and procedures
• Customer Service
• Strategic Business Planning

Skill / Competencies:

• Negotiation skills
• Strong networking and relationship
• Management skills
• Reasoning and analytical skills
• Deal structuring skills
• Strong credit and marketing skills
• Excellent people management skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Portfolio Management
• Credit Assessment and Structuring
• Marketing/ Sales
• Business/ Product Development
• Customer Relationship Management
• Budget Planning & Control
• Financial Analysis Business
• Operational Strategy

Application Closing Date
8th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted applicants will be contacted.

Job Title: Recovery Officer – South-South

Job Identification: 1203
Location: Lagos
Job Schedule: Full time

Responsibilities

• Recovery of delinquent accounts and reduction of bad debt portfolio.
• Driving recovery process at both designated locations and SBU.
• Conduct frequent recovery drives against recalcitrant debtors.
• Engagement of focused and result-oriented Agents to work on debt recoveries.
• Court attendance to monitor pending recovery cases in Court.
• Collateral inspection of mortgaged assets.
• Foreclosure on assets of debtors who are unwilling and /or unable to pay their debts.
• Review and recommendation to Management on repayment plans submitted by Customers.
• Work with the Court and Law Enforcement Agencies on Bank’s mortgaged assets being occupied by trespassers.
• Initiate, monitor and follow up on petitions against fraudulent debtors to the Law Enforcement Agencies.
• Rendition of weekly, monthly, quarterly and yearly recovery reports and updates to Management.
• Provide the required clearance on Camsol/Camac confirmation.
• Posting recoveries made by customers and charging off concluded accounts.
• Maintain the security of all information entrusted to the staff.
• Any other job that may be assigned

Requirements

• First Degree in Law is required plus any other additional qualification.
• Minimum of 2 – 6 years of banking experience in a similar role.

Application Closing Date
8th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Recovery Officer – East

Job Identification: 1202
Location: Enugu
Job Schedule: Full time

Responsibilities

• Recovery of delinquent accounts and reduction of bad debt portfolio.
• Driving recovery process at both designated locations and SBU.
• Conduct frequent recovery drives against recalcitrant debtors.
• Engagement of focused and result-oriented Agents to work on debt recoveries.
• Court attendance to monitor pending recovery cases in Court.
• Collateral inspection of mortgaged assets.
• Foreclosure on assets of debtors who are unwilling and /or unable to pay their debts.
• Review and recommendation to Management on repayment plans submitted by Customers.
• Work with the Court and Law Enforcement Agencies on Bank’s mortgaged assets being occupied by trespassers.
• Initiate, monitor and follow up on petitions against fraudulent debtors to the Law Enforcement Agencies.
• Rendition of weekly, monthly, quarterly and yearly recovery reports and updates to Management.
• Provide the required clearance on Camsol/Camac confirmation.
• Posting recoveries made by customers and charging off concluded accounts.
• Maintain the security of all information entrusted to the staff.
• Any other job that may be assigned

Requirements

• First degree in Law is required plus any other additional qualification.
• Minimum of 2 – 6 years of banking experience in a similar role.

Application Closing Date
8th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online