Recruitment at Flutterwave
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: Manager, Acquiring Partnerships
Location: Nigeria
Job type: Full-time
Department: Global Operation
The Role
- As the Acquiring Partnership Manager, you will responsible for establishing, developing and optimizing partnerships with Acquiring banks and/or other financial institutions.
- The candidate must have a deep understanding of payments, especially card acquiring operations while ensuring that all activities are concluded in the designated market in line with best practices and regulatory standards. You will also be responsible for the development, approval and execution of card acquiring strategies for new and existing partners.
Responsibilities
- Identify Potential Card acquiring partners
- Establish, build and maintain cross-functional relationships with the partner on every level from the operators to executive management
- Negotiate and execute necessary agreements
- Strategic planning, market analysis and execution
- Ensure proper internal coordination of activities relating to card acquiring
- Work with internal stakeholders to execute applicable projects
- Ensure effective monitoring of partner performance (transactions, compliance and relationship)
- Ensure timely resolution of issues & conflict, reducing escalations to the barest minimum
- Proffer solutions for continuous improvement
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
Requirements
- 7+ years of experience
- Bachelor’s Degree in related discipline, MBA preferred
- Experience working in a compliance/internal audit function in a Nigerian bank
- Experience working in card operations in a Nigerian bank
- Expertise in payments, financial services and/or local payment methods
- Exceptional people management skills
- Excellent relationship management skills
- Must be prepared to work on-site at client locations as needed
- Ability to adapt to the changing needs of the organization
- Ability to perform under pressure.
- Autonomy, creativity, ability to do complex analysis
- Experience of working in an agile environment, where you have responded quickly to changing business needs
- Commitment to promoting a diverse and inclusive culture
- Fluent in English.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Associate, Settlement
Location: Nigeria
Employment Type: Full Time
The Role
- Flutterwave is seeking a stellar Senior Associate, Settlement to join our Global Operations team.
- This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
- This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.
Responsibilities
Merchant Settlements:
- Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
- Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
- Manage multiple merchant settlements and transaction details on a daily basis
Chargeback Management:
- Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
- Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
- Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.
Stakeholder Communication:
- Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
- Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.
Risk Management and Compliance:
- Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
- Track and maintain fraud incident reports and related analyses.
Reporting and Analysis:
- Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
- Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
- Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
Process Improvement:
- Lead initiatives to streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
- Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.
Required competency and skillset to be a Waver
- Bachelor’s Degree in Business Administration, Finance, or a related field; advanced degree preferred.
- Minimum of 5 years of experience in settlements, chargeback processing within the payments industry.
- In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
- Strong analytical skills with the ability to interpret complex data and derive actionable insights.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
- Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
- Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
- Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Strong Excel skills, ability to handle large amounts of data and to compile detailed report).
- Client engagement experience
- Ability to work as part of a team and manage projects.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Associate, Risk Modelling and Decisioning
Location: Nigeria
Job type: Full-time
Department: Risk Organisation
The Role
- Flutterwave is seeking a highly skilled and experienced Associate or Senior Associate, Risk Modelling and Decisioning to join our dynamic team. As a leading player in the fintech industry, we are dedicated to revolutionizing financial services through innovative technology and data-driven solutions.
Responsibilities
Include but are not limited to:
- Contribute to the development, enhancement, and maintenance of risk, compliance, and fraud prevention rules and processes across multiple products and channels from an analytic perspective.
- Contribute to data initiatives within the Risk & Compliance organization, ensuring robust, complete, accurate, and consistent data capturing for analytic and reporting functions.
- Identify internal and external data sources to improve risk and fraud mitigation strategies and processes.
- Contribute to initiatives to automate and streamline risk management processes, leveraging advanced analytics and machine learning techniques where applicable.
- Support predictive analytics initiatives by providing guidance as an analytic reviewer or with hands-on modeling when required.
- Collaborate with cross-functional teams, including Data Science, Product Management, and Engineering, to implement data and decision strategies into production systems.
- Analyze and interpret data to identify trends, patterns, and insights that inform risk management decisions and strategies.
- Stay current with industry trends, best practices, and regulatory requirements related to risk management methodologies.
- Provide leadership and mentorship to a team of risk analysts, fostering a culture of collaboration, innovation, and continuous learning.
- Work closely with stakeholders to understand business objectives and develop risk management solutions that balance risk mitigation with business growth objectives.
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
- Support regulatory compliance efforts by ensuring that risk analytics and decisioning strategies adhere to relevant regulations and guidelines.
Required competency and skillset to be a waver
- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Computer Science, Economics, or related discipline; advanced degree preferred.
- 2-6 years of experience in risk/fraud strategy/analytic, rule and data management, or related analytic fields within the financial services industry.
- Strong technical skills including proficiency in Python and other statistical analysis, data mining, and programming languages such as SQL.
- Familiarity with risk/fraud management frameworks, methodologies, and regulatory requirements (e.g. GDPR).
- Experience with building predictive models and data analytic tools (e.g., logistic regression, decision trees, random forests, gradient boosting and neural networks).
- Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights and recommendations.
- Exceptional communication skills with the ability to articulate technical concepts to non-technical stakeholders and senior leadership.
- Strong project management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Demonstrated ability to work collaboratively in cross-functional teams and drive results through influence and persuasion.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Data Analytics Specialist – Talent Pipelining Requisition
Location: Nigeria
Job type: Full-time
Department: Data Team
The role
- We are building a pipeline of experienced and motivated Data Analytics Specialists for future opportunities within Flutterwave.
- We require individuals who are passionate about data, driven to make a difference, and eager to solve complex problems.
- In this role, you will have the opportunity to analyze data, provide insights, and drive decision-making.
- You will be a key member of the team and will play a vital role in shaping the future of our company.
Principal Duties and Responsibilities
- Develop and deliver analytics reporting and Business Intelligence dashboards and reports as required by business areas
- Interpreting data and analysis into impactful, action-orientated insights for internal stakeholders
- Promote a data-driven mindset and collaborate with stakeholders in defining business problems and delivering analytics solutions that produce tangible business results
- Develop strong cross-functional partnerships across the company (Engineering, Product, Finance, Marketing, Operations, etc.)
- Support the team and/or other analysts in the design, construction, and implementation of appropriate analytical processes which support business objectives.
- Interface with business teams to understand their data requirements and provide them with actionable insights and reports.
- Communicate key findings and insights to both technical and non-technical stakeholders using storytelling techniques
- Develop predictive models and machine learning algorithms to address business challenges (e.g., customer churn, fraud detection, revenue forecasting).
- Conduct statistical analyses, hypothesis testing, and A/B testing to support decision-making processes.
- Implement and optimize machine learning models using tools such as Python or R.
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
Qualifications
- Bachelor’s or Master’s Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, or a related field.
- 3+ years of experience in data analysis, data science, or a similar role.
- Proven track record of applying data science techniques to solve business problems.
Skills & Competencies:
- Experience with Power BI, Tableau, or similar tools for data visualization.
- Expertise with SQL with knowledge of cloud data warehouses.
- Experience with Python is highly desirable
- Experience in building statistical models and machine learning is a strong plus.
- Understanding of machine learning algorithms and their practical applications (e.g., regression, classification, clustering).
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and their associated data services is a plus.
- Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
Soft Skills:
- Excellent communication and presentation skills, with the ability to explain technical concepts to a non-technical audience.
- Strong stakeholder management skills, with the ability to work across multiple teams.
- High attention to detail and commitment to accuracy.
- Strong attention to detail, results-driven with high accuracy of output
- A strategic and tactical thinker with strong problem-solving and analytical skills.
- Able to manage multiple cross-functional projects across different departments.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment at Flutterwave
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- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
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- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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