Vacancies at Kredi Bank  

Job Title: Customer Service Representative (NYSC)

Location: Nigeria
Employment Type: Full Time

Job Summary

•  We are seeking a motivated and customer-oriented Customer Service Representative to join our team.
• In this role, you will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services, including pricing, features, and availability.
• Resolve customer complaints and issues effectively and efficiently, following company policies and procedures.
• Document customer interactions and maintain accurate records in the customer management system.
• Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
• Identify and escalate priority issues to the appropriate teams when necessary.
• Stay updated on product knowledge, company policies, and industry trends.
• Participate in training and development programs to enhance skills and knowledge.

Qualifications

• B.Sc in a relevant field is required, additional education is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to handle difficult situations with patience and empathy.
• Proficiency in using Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thekredibank.com using the Job Title as the subject of the mail.

Job Title: Finance and Reconciliation Officer

Location: Nigeria
Employment Type: Full Time

Position Overview

• We are seeking a detail-oriented and organized Finance and Reconciliation Officer to oversee financial reconciliation processes, ensure accuracy in financial records, and support overall financial operations.
• The ideal candidate will play a crucial role in maintaining financial integrity and supporting decision-making through accurate data management.

Key Responsibilities
Reconciliation:

• Perform daily, weekly, and monthly reconciliation of accounts, including bank accounts, ledger entries, and payment systems.
• Investigate and resolve discrepancies, ensuring accuracy and completeness in all financial records.

Financial Reporting:

• Prepare and submit regular reconciliation reports to management, highlighting trends, issues, and recommendations.
• Assist in generating financial statements and audit schedules.

Transaction Monitoring:

• Monitor and verify financial transactions to ensure compliance with company policies and regulatory requirements.
• Ensure proper documentation and record-keeping of all reconciled items.

Process Improvement:

• Identify inefficiencies in reconciliation processes and propose solutions to enhance accuracy and timeliness.
• Collaborate with teams to implement best practices in financial operations.

Support Financial Operations:

• Assist in month-end and year-end closing activities, ensuring reconciliations are completed and discrepancies resolved.
• Work closely with the accounting and finance teams to maintain general ledger accuracy.

Compliance and Audits:

• Support internal and external audit processes by providing accurate and up-to-date reconciliation records.
• Ensure compliance with all applicable financial regulations and standards.

Qualifications and Skills
Education:

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
• Professional certifications (e.g., ACCA, CPA, ICAN) are a plus.

Experience:

• Minimum of 4 years experience in reconciliation, accounting, or finance-related roles.
• Experience with financial software and reconciliation tools (e.g., SAP, Oracle, QuickBooks, Bank-one, PowerBI, SQL).

Technical Skills:

• Proficiency in Microsoft Excel and other financial tools.
• Strong understanding of accounting principles and reconciliation techniques.
• Attention to Detail: Exceptional analytical skills and a keen eye for identifying discrepancies and patterns.
• Communication: Strong written and verbal communication skills, with the ability to present complex information clearly.
• Problem-Solving: Proactive approach to identifying and resolving reconciliation and financial issues.
• Organizational Skills: Ability to manage multiple tasks and deadlines effectively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: jobs@thekredibank.com using the Job Title as the subject of the mail.

Note: If you are passionate about providing excellent customer service and want to be part of a great team, please apply.