Recruitment at Eye foundation hospital
Eye Foundation Hospital (Operated by Summit Healthcare Hospital Ltd) is the leading eye care hospital in Nigeria with a vision to eliminate avoidable blindness in Nigeria and Africa. For over three decades, we have been at the forefront of delivering excellent and quality eye care through a network of primary, secondary, and tertiary eye care centers across Nigeria. We are a one-stop-shop for eye care with a wide range of comprehensive services of international standards offered by well-trained professionals with state-of-the-art equipment and environment. Renowned for our unwavering dedication and commitment to quality, we take pride in our esteemed reputation as a trusted and reputable healthcare institution.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Ikorodu – Lagos and Abeokuta – Ogun
Employment Type: Full-time
Job Summary
- A Customer Experience Officer performs informational and service-related duties on behalf of the hospital
- The Customer Experience Officer’s responsibilities include answering phone calls, resolving patient queries regarding medical care, and directing patients to the proper resources for further assistance with their issues.
Responsibilities
- Providing help and advice to customers using the organization’s products or services.
- Communicating promptly, and courteously with customers by telephone, email, letter, and face to face.
- Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by other units.
- Conduct customer experience surveys.
- Producing written information for customers, often involving the use of computer packages/software.
- Preparation of monthly report.
- Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
- Improving customer service procedures, policies, and standards for the organization.
- Meeting with other managers to discuss possible improvements to customer service;
- Learning about the organization’s products or services and keeping up to date with changes;
- Provide pricing and service delivery information
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments, complaints, and actions taken.
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Assisting in preparing correspondence to be sent out to clients.
- Work with other hospital managers on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
- Any other duties assigned from time to time.
Qualifications
- A Bachelor’s Degree in Mass Communication / English / Social Sciences
- A minimum of 2 years experience in a similar role is required
- Experience in the healthcare sector is an added advantage.
- Must have completed NYSC
Skills and Competencies:
- Expert-level written and verbal communication skills.
- Attention to Detail.
- Ability to work with minimal supervision
- Ability to work under pressure
- Empathy
- Accurate
- Quick to learn
Core Values:
- Accountability
- Resourcefulness
- Ethics
- Flexibility
- Respectful Engagement
- Empathy.
Application Closing Date
31st January, 2025.
How to Apply
Interested and qualified candidates should send their CV to: careers@eyefoundationhospital.comusing the Job Title as the subject of the mail.
Job Title: Cashier
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Senior Accountant / Hospital Service Manager
Job Summary
- The Cashier will be responsible for receiving payment by cash, cheque, direct transfers, or vouchers.
- He/ She will also be responsible for issuing receipts, and giving change when necessary to customers.
- He/ She will also be responsible for posting payment received into necessary entry books and balancing the books at the end of each business day.
Responsibilities
- Responsible for receiving and confirming bills for patients on the system; if bill amount is correct before collection of payment.
- In case of cash payment, you must ensure that the appropriate amount is paid by verifying the cash paid by the patient.
- In case of cheque payment, the Consultant in charge of the patient must sign the bill approving the cheque collection.
- In the case of direct lodgment, transfer, and POS, transactions must be confirmed approved before proceeding to issue a receipt.
- Receipt(s) will only be issued after payment is made.
- Posting of transactions into the QuickBooks appropriately.
- Balance transactions at the end of the day with the Accountant/ Auditor.
- Report signed by both parties on the cash to be lodged.
- Responsible for summarizing corporate bills daily, weekly and monthly.
- Contribute to team effort by accomplishing related results as needed.
- Preparation of weekly and monthly reports
- Posting of journals.
- Preparation and Updating of ledgers.
- Preparation of assigned reports.
- Any other duties as assigned by your supervisor, manager & the Medical Director from time to time.
- Any other duties assigned by your Manager and the Medical Director.
Position Requirements
- Only NCE / OND / Diploma in any Accounting related course from a reputable institution
- 2 years experience in a Cashiering role.
- Computer savvy skills: Must be an intermediate level user of Microsoft Office suite {Word, Excel, and PowerPoint}.
Skills and Competencies:
- Expert-level written and verbal communication skills.
- Attention to Detail.
- Ability to Multitask.
- Accurate
- Numerical Skills
- Quick to learn.
Application Closing Date
31st January, 2025.
How to Apply
Interested and qualified candidates should send their CVs to: careers@eyefoundationhospital.com using the Job Title as the subject of the mail.
Job Title: Facility Officer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- Assure the effective functioning of a facility to provide an efficient and safe working environment for employees and their activities by using best business practices to manage resources, services, and processes to meet the needs of the company.
Key Responsibilities
- Assist the facility manager in developing and implementing a facility management program including preventive maintenance and life-cycle requirements.
- Conduct and document regular facility inspections
- Ensure compliance with health and safety standards and industry codes.
- Allocate and manage facility space for maximum efficiency
- Coordinate intra-office moves
- Assist in managing maintenance and repair of facilities and equipment
- Manages facility refurbishment and renovations
- Obtain quotes and tenders from vendors and suppliers
- Calculate and compare costs for goods and services to maximize cost-effectiveness
- Monitor activities of contract suppliers
- Manage contractor and vendor relationships
- Ensure delivery schedules, quantity and quality criteria are met.
- Check completed work by contractors and vendors
- Verify payment and invoicing match contract pricing
- Plan and monitor appropriate facility management staffing levels
- Ensure efficient utilization of facility maintenance staff
- Oversee environmental health and safety
- Assure the security of the facility
- Respond to facility and equipment alarms and system failures
- Provide prompt response to requests and issues from facility occupants
- Available for travels to all Eye Foundation Hospital Group locations.
Qualifications
- B.Sc / HND in any Business Administration, Business Studies related course from a reputable institution
- 2 years experience in the role.
- Computer savvy skills: Must be an intermediate level user of Microsoft Office suite {Word, Excel and PowerPoint}.
Skills and Competencies:
- Communication and influencing skills
- Analytical and problem-solving skills
- Decision making
- The ability to lead and manage teams and projects
- Teamworking
- Attention to detail and ability to see the bigger picture
- Resourcefulness
- Time management
- A good knowledge of IT packages.
Application Closing Date
31st January, 2025.
Method of Application
Interested and qualified candidates should send their CV to: careers@eyefoundationhospital.com using the Job Title as the subject of the mail.
Recruitment at Eye foundation hospital
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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