Vacancies at mDoc Healthcare Limited

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Human Resources and Operations Manager

Location: Nigeria

The Position

• mDoc needs knowledgeable and dynamic problem-solvers to be part of the firm through its next stage of development.
• As the HR and Operations Manager, governance and accountability spans multiple areas within the firm including, finance and operations, as well as the crafting and deployment of people and operational-based policies, tools that enable our team to effectively manage and deliver on critical milestones.
• This includes expansive stakeholder management among our clients, partners, and subcontractors.
• In this position, you will report to the Office and Hub and work in concert with the management team to contribute to accelerate mDoc’s growth.
• Since this is a digital company, you will be expected to learn and become an expert and role model in the use of technology for project management, and delivery and oversight.
• We are looking for real problem-solvers, who actively work to figure out solutions. We are looking for communicators who understand the value of communication and pushing on behalf of the company.

Responsibilities
Budget and Finance:

• Work with product/project teams on budgeting for hubs, offices, digital services and activities including the coordination of finances with staff, consultants, and vendors.
• Oversee the negotiation of billing rates and budgets.
• Oversee administrative responsibilities pertinent to scheduling and daily employee needs
• Serve as interim mDoc’s compliance officer, ensuring both financial and operational plans follow best practice.
• Develop content for invoices for key activities, projects, community outreach and onboarding and vendors as well as invoice and payment schedule.
• Work with accountant to support the processing of staff and consultant expenses in line with the office policies and ensure compliance.

People and General Operations:

• Analyze data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or business opportunities
• Lead, manage, and execute organization design efforts and help to create and execute a talent management strategy across business lines and help to lead change management projects
• Ensure the organizational structure for the business is deployed efficiently and effectively to optimize the startup organization
• Oversee execution of office and hub renovation
• Identify the critical roles and develop meaningful and diverse succession plans
• Identify opportunities to architect effective and dynamic organizational designs and development interventions, promoting efficiency and team engagement.
• Develop recommendations for organizational design and effectiveness to support scale
• Work with supervisor and leadership to set up the office and hubs and ensure a standard operating procedure of high quality and person-centred focus
• Proactively support and help to drive the startup operational structures required so that mDoc is functioning optimally from a regulatory and financial perspective.
• Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
• Oversee development of strategic expansion of core operational functions including service provider selection e.g. office/hub wifi, cleaning and negotiation
• Leverage inhouse tools to facilitate KPI and performance management process amongst team
• Oversee the process staff and consultant expenses in line with the office policies
• Facilitate weekly staff meetings (and work with operations associate) on other meetings as needed for hub and digital. Leverage Jira for meeting notes, owner assignment and timelines.
• Oversee refinement and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security, onboarding, and Help to research and develop these where nonexistent
• Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines and surface any challenges or barriers
• Help to develop recognition and rewards for staff
• Oversee new hire on-boarding
• Support the cultivation of the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
• General activities as required by the management team

Clinical Operations:

• Work with Clinical Operations Manager to refine and evolve hub and digital protocol for CompleteHealth™ and associated SOPs
• Work with supervisor to ensure that all staff are updated and trained on the protocols and SOPs and meeting assessments
• Work with Clinical team to ensure clinical, behavioral, digital, quality training and mentoring programs are optimally developed and delivered.
• Track progress and ongoing fidelity monitoring of the implementation and rollout of new processes and workflows with the care team
• Build, edit, document, and codify workflows for our internal knowledge management platform
• Actively develop, implement, monitor and evaluate community-based screening and hub workshop activities in partnership with staff.
• Additional job functions and general activities as required by the management team[1]

Requirements

• Bachelor’s Degree in Operations, HR, Management, Business, etc required
• Masters degree preferred
• Over 7 years of experience in an HR or operations role
• Experience with technology tools for HR, Operations or Project Management
• A problem-solving way of thinking. We are looking for you to come with an ability to solve problems.
• Experience and understanding of health and healthcare
• Demonstrated experience in a similar role for a minimum of five years
• Exceptional communication, presentation and organizational skills.
• Experience in using technology platforms for project planning.
• Comfort in working with a global team and in a startup environment.
• A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work quickly and efficiently.
• A willingness to work super hard and problem-solve as a collective.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or CV & a 1 – 2 paragraph response in their email indicating why this job is compelling to them to: recruiting@mymdoc.com using the Job Title as the subject of the mail.

Job Title: Human Resources Senior Associate

Location: Nigeria

Responsibilities
Budget and Finance:

• Work with product/project teams on budgeting for hubs, offices, digital services and activities including the coordination of finances with staff, consultants, and vendors.
• Oversee the negotiation of billing rates and budgets.
• Oversee administrative responsibilities pertinent to scheduling and daily employee needs
• Serve as interim mDoc’s compliance officer, ensuring both financial and operational plans follow best practice.

People and General Operations:

• Analyze data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or business opportunities
• Lead, manage, and execute organization design efforts and help to create and execute a talent management strategy across business lines and help to lead change management projects
• Ensure the organizational structure for the business is deployed efficiently and effectively to optimize the startup organization
• Oversee execution of office and hub renovation
• Identify the critical roles and develop meaningful and diverse succession plans
• Identify opportunities to architect effective and dynamic organizational designs and development interventions, promoting efficiency and team engagement.
• Develop recommendations for organizational design and effectiveness to support scale
• Work with supervisor and leadership to set up the office and hubs and ensure a standard operating procedure of high quality and person-centred focus
• Proactively support and help to drive the startup operational structures required so that mDoc is functioning optimally from a regulatory and financial perspective.
• Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
• Oversee development of strategic expansion of core operational functions including service provider selection e.g. office/hub wifi, cleaning and negotiation
• Leverage inhouse tools to facilitate KPI and performance management process amongst team
• Oversee the process staff and consultant expenses in line with the office policies
• Facilitate weekly staff meetings (and work with operations associate) on other meetings as needed for hub and digital.
• Leverage Jira for meeting notes, owner assignment and timelines.
• Oversee refinement and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security, onboarding, and Help to research and develop these where nonexistent
• Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines and surface any challenges or barriers
• Help to develop recognition and rewards for staff.

Oversee new hire on-boarding:

• Support the cultivation of the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
• General activities as required by the management team
• Additional job functions and general activities as required by the management team.

Requirements

• Bachelor’s Degree in Operations, HR, Management, Business ,etc required
• Master`s degree preferred
• Over 7 years of experience in an HR or operations role
• Experience with technology tools for HR, Operations or Project Management
• A problem-solving way of thinking. We are looking for you to come with an ability to solve problems.
• Experience and understanding of health and healthcare
• Demonstrated experience in a similar role for a minimum of five years
• Exceptional communication, presentation and organizational skills.
• Experience in using technology platforms for project planning.
• Comfort in working with a global team and in a startup environment.
• A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work quickly and efficiently.
• A willingness to work super hard and problem-solve as a collective.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or CV & a 1 – 2 paragraph response in their email indicating why this job is compelling to them to: recruiting@mymdoc.com using the Job Title as the subject of the mail.

Job Title: Senior Project Manager

Location: Nigeria

The Position

• As a Senior Project Manager, you will be responsible for overseeing the planning, execution, and delivery of multiple projects within scope, budget, and timeline.
• You will lead cross-functional teams, manage project stakeholders, and implement best practices to ensure that projects are completed successfully.
• The Senior Project Manager will also be responsible for identifying risks, resolving issues, and driving process improvements to enhance overall project delivery performance.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• You must be data-driven or willing to be data-driven. Given we are a technology firm; you will use digital tools to work, plan, manage projects track, predict our success as well as manage our stakeholders.
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Responsibilities

• Project Planning & Strategy
• Team Leadership & Coordination
• Budget & Resource Management
• Project Execution & Monitoring
• Stakeholder Communication & Reporting

Requirements

• Bachelor’s and Master’s Degree in Business Administration, Project Management, Engineering, or a related field.
• 8+ years of experience in project management, with a proven track record of managing complex, large-scale projects from inception to completion.
• Proven experience in managing project budgets, timelines, and resources while delivering results in fast-paced environments.
• Experience in the healthcare sector is a plus.
• Strong knowledge of project management methodologies (Agile, Waterfall, Scrum, etc.) and experience applying them to real-world projects.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or CV & a 1 – 2 paragraph response in their email indicating why this job is compelling to them to: recruiting@mymdoc.com using the Job Title as the subject of the mail.

Job Title: Senior Data Analyst

Location: Nigeria
Employment Type: Full-time

Key Responsibilites

• Analyze large datasets to extract insights, trends, and patterns.
• Build and implement statistical models to solve business challenges.
• Create dashboards and reports using Power BI and Looker Studio.
• Manage ETL workflows to ensure data quality and accuracy.
• Set OKRs, define priorities, and oversee projects with team leads.
• Collaborate with product, research, clinical, and coaching teams.
• Monitor KPIs and provide actionable insights.
• Stay updated on trends in data analysis and ML.
• Mentor junior analysts and foster team growth.
• Lead research on mDoc data and present findings.
• Collaborate on abstracts and papers for publication.

Qualifications

• Bachelor’s or Master’s in Computer Science, Statistics, Mathematics, or related fields.
• 4+ years in data analysis, statistical modeling, and visualization.
• Proficient in Python, NLP, ML, MySQL, MongoDB, Google Analytics, and Google Cloud.
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and leadership abilities.
• Proactive, collaborative, and independent work style.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: info@mymdoc.com using the job title as the subject of the mail.

Job Title: Machine Learning Scientist

Location: Nigeria
Employment Type: Full-time

Job Overview

• We are looking for a passionate Machine Learning Scientist to develop and implement cutting-edge ML models to enhance telehealth services.
• This role is perfect for individuals who thrive on tackling profound research questions, deploying innovative AI solutions, and advancing healthcare outcomes through technology.

Key Responsibilities

• Advance the performance of large language models (LLMs) tailored for virtual health coaching through research and development.
• Lead the end-to-end ML development process: data preparation, modeling, deployment, and performance monitoring.
• Design evaluation processes to ensure accuracy, fairness, and scalability of ML models.
• Conduct ML and AI research, focusing on LLMs to drive product innovation.
• Stay updated on the latest ML advancements and share insights with the team.
• Prototype and test new solutions for feasibility and impact.
• Collaborate with cross-functional teams to implement ML solutions that align with business goals.
• Develop technical reports, research papers, and presentations to communicate findings effectively.

Qualifications

• Master’s Degree in Computer Science, Machine Learning, AI, or related fields (Ph.D. preferred).
• 3+ years of professional experience developing and deploying ML models, preferably in healthcare.
• Expertise in Python and ML frameworks (TensorFlow, PyTorch, Scikit-Learn).
• Familiarity with cloud platforms like GCP, AWS, or Azure.
• Strong understanding of statistical methods, data analysis, and visualization.
• Experience with healthcare data (EHR, medical imaging, etc.) is a plus.
• Proven skills in researching, prototyping, and presenting findings to diverse audiences.
• Focus on LLMs with experience implementing solutions using these models.

Nice-to Have Skills:

• Knowledge of data privacy laws (e.g., HIPAA).
• Published research in LLMs or top-tier ML journals.
• Strong motivation to leverage LLMs to revolutionize healthcare.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or Curriculum Vitae and A 1–2 paragraph response in your email explaining why this role excites you and why you are a good fit to:  info@mymdoc.com using the Job Title as the subject of the mail.

Job Title: Health Coach

Location: Nigeria
Employment Type: Full-time

The Position

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to members, who face challenges with chronic health needs such as diabetes and hypertension via our innovative self-management model.
• Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a primarily virtual component as well.
• You will be expected to follow evidence-based guidelines for care while contextualizing to the needs of the members.
• The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs.
• You will be expected to respond to them asynchronously for the most part as well as setting up brief one on one synchronous chats.
• The health coaches work with individuals and encourages them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence.
• We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person.
• You must be responsive to their needs and willing to be adaptive.

The Health Coach will:

• Provide support, lifestyle education and guidance to participants virtually and in-person and addressing their queries as well as motivating them.
• Work with the operations and clinical team to understand population level data and make adjustments to the evidence-based curriculum.
• Community engagement and mobilization through a multitude of methods
• Work with community-based partners on shared initiatives
• Research and compile needed clinical resources.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback within expected time frames on improvements or support
• Pay close attention to tracking disease markers
• Be based in Lagos
• Be required to use technology for a majority of the work.

Requirements

• Health coach certification preferred
• MBBS or Registered Nurse required (please do not apply if you are not a nurse or a doctor, pharmacist or psychologist or physiologist or have a health background)
• Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, public health, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
• Expert knowledge of motivational interviewing, reflective listening, behavior change theory, and health psychology preferred
• Minimum 3 years of experience working in health coaching, health promotion, chronic illness management or other clinical role preferred.
• Excellent verbal and written communication skills
• Ability to actively support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and “person-centred” skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or CV & a 1 – 2 paragraph response in their email indicating why this job is compelling to them to: recruiting@mymdoc.com using the Job Title as the subject of the mail.

Job Title: Sales Representative

Locations: Abuja, Asaba – Delta, Kano, Lagos, Ibadan – Oyo, Port Harcourt – Rivers
Employment Type: Full-time

Job Description

• The Sales Representative role is a critical position at mDoc, supporting our mission to transform healthcare.
• You will play a key role in building relationships, enrolling members on our CompleteHealth™ platform, and driving the adoption of our solutions.
• This role is perfect for someone passionate about making a difference, determined, and ready to take on new challenges.

Key Responsibilities

• Persuade prospective members to enroll with mDoc.
• Promote the mDoc brand through scheduled phone cadences.
• Convert assigned members to paying customers across various payment platforms.
• Achieve monthly patient enrollment targets.
• Manage high volumes of inbound and outbound calls efficiently.
• Identify members’ needs, clarify information, and provide appropriate solutions.
• Negotiate contracts and determine pricing schedules for promotions.
• Prepare weekly and monthly reports.
• Deliver compelling sales presentations to prospective clients.
• Coordinate sales efforts with marketing programs and understand company offerings.
• Maintain client records and provide follow-ups to ensure satisfaction.

Requirements

• University graduates with internship experience in sales, customer service, or retail are encouraged to apply.
• 1 – 3 years of experience in sales or customer interaction roles (preferred).
• Experience with outbound/inbound calls is a plus.
• Proven ability to multitask in a fast-paced environment, handling phone, email, and chat communications.
• Experience in fast-paced, results-driven work environments.
• Flexibility to work occasionally on weekends.
• Passion, empathy, and mission-driven motivation to help people live healthier lives.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their Resume or Curriculum Vitae and A 1–2 paragraph response in your email explaining why this role excites you and why you are a good fit to:  info@mymdoc.com using the Job Title as the subject of the mail.