Recruitment at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Network Support Engineer

Location: Nigeria

Job Summary

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
• To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Duties and Responsibilities

• Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.

Requirements

• B.Sc / B.Eng Computer Science Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Outside Plant (OSP) Maintenance Supervisor

Locations: Nigeria
Employment Type: Full-time

Job Summary

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day -to- day maintenance and management of the outside plant, taking into consideration customer and Local authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on -site attendance.

Responsibilities

• Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit.
• Ensure weekly support status reports are done and submitted timely for review
• Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Qualifications and Experience

• University Degree in Telecoms, Engineering or Applied Sciences.
• At least 2 years in telecommunications industry, with experience in Fiber network deployments and outside plant maintenance.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community
• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.

Application Closing Date
25th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Credit Control Officer

Location: Nigeria

Job Summary

• The Credit Control Officer ensures that enterprise customers are billed promptly based on their respective SLA, while keeping accurate record for all links and update the ESFS and Billing system.
• He/She resolves queries arising from billing activities and generates reports as required.

Job Responsibilities

• Ensure timely and accurate submission of invoices in accordance with the billing process
• Resolve and escalate, when necessary, all issues delaying invoicing
• Computes and generate credit note as maybe required
• Ensure that client list/database is accurate and up to date
• Ensure all correspondence are well kept on Freeside and EDRM as required
• Ensure weekly processing of invoices on Freeside for posting into SUN-System
• Generate billing reports and other analysis such as new sales and lost business report
• Attend to service code request on ESFS
• Generate other reports as required.
• Resolve issues and attend to requests within stipulated time.
• Must promptly escalate issues that cannot be handled to the supervisor
• Identify and escalate priority issues observed immediately.

Qualifications and Requirements

• HND / B.Sc in Social Sciences or related discipline
• 1 year experience in a fast-paced office environment
• Customer Relations, Book-keeping, Office Management, Human Relations (Any other Human Related) in Telecoms company.

Salary
N130,000 monthly.

Application Closing Date
25th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: DevOps Engineer

Location: Nigeria

Job Summary

• DevOps Engineer will bridge the gap between software development and IT operations, and to ensure that the development, testing, and deployment of software applications are done in a seamless and efficient manner.
• Also responsible for automating software delivery, managing infrastructure, monitoring performance, and ensuring the overall reliability and security of the software system.
• Their ultimate goal is to enable faster, more frequent and more reliable releases of software products, while maintaining the highest level of quality and security.

Duties and Responsibilities

• Automated deployment and configuration management systems for network devices and servers
• Infrastructure as code templates and scripts
• Continuous integration/continuous delivery (CI/CD) pipelines for software applications and network services
• Monitoring and alerting systems for network and server infrastructure, as well as software applications and services
• Incident management processes and procedures
• Documentation on network and server
• Configurations, application architecture, and deployment processes
• Collaborative culture and processes between network, system, and software engineers.

Requirements

• Bachelor’s degree in Computer or Electronics Engineering, Communications or related field. (2.2/
• Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a DevOps Engineer
• Strong knowledge of software development processes, methodologies, and tools, as well as IT operations and
• infrastructure management
• Experience with automation tools and frameworks such as Ansible, Terraform, and Jenkins
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Experience with cloud computing platforms such as AWS, Azure, or GCP
• Familiarity with networking and network protocols such as TCP/IP, DNS, and DHCP
• Experience with Linux and Windows operating systems
• Knowledge of database technologies such as MySQL, PostgreSQL, or Oracle
• Experience with monitoring and logging tools such as Nagios, Prometheus, and ELK.
• Knowledge of security and compliance best practices and tools.

Application Closing Date
21st February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Supervisor (OSP)

Location: Nigeria

Job Summary

• The Project Supervisor will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders engagement and risk averting, in an effective manner that ensures projects are delivered to time, quality and scope.
• The role will typically involve everyday visit to project sites to ensure project objectives are not compromised and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for final integration & commissioning of service terminals(GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.

Duties and Responsibilities

• Acknowledge and take ownership of projects once it is assigned to you by your teamlead.
• Complete project design pack study and review, 24 hrs after assignment. Note: Project design pack includes the BOM, HLPD and design drawing.
• Have a clear & integrated knowledge of project objectives, assumptions and risks. Ensure the contractor have this same understanding to avert scope creeps.
• Provide daily project work plan and activity reports to team lead/data analyst, every day, throughout the duration of the project.
• Provide prompt updates on issues/challenges that may impact project delivery dates.
• Sign out and move materials to project site, in a timely manner.
• Review quality of materials supplied to site by contractor (e.g. PVC, HDPE, GI pipes, iron rods, e.t.c) and ensure they meet ipNX standards. Reject sub-standard materials and escalate back to your TeamLead.
• Ensure compliance with all safety regulations in line with SHE standards, e.g. working at heights, working around power lines, working in greenfield environments, working around underground utilities, working at night, e.t.c.
• Submit MST or P2P splice report sheets, OTDR trace test and hand-over reports.
• Attend all project meetings – weekly review meetings, on-site kick-off meetings, divisional meetings, customer triggered meetings, emergency meetings.

Requirements

• University Degree in Telecoms, Engineering or Applied Sciences.
•  Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
• Over 2 years of proven track record in the supervision of fiber infrastructure projects in Estates (MDU/MTUs), High Streets (Metro) and Highways (long distance).
• Sound knowledge of fiber network architectures, designs & splice plans.
• Proficient use of fiber test tools e.g. OTDR, power meter & Light source,VFL.
• Proficient use of basic data analytics software, e.g. Excel, Word, Google live sheets.
• Proficient use of design soft wares e.g. AutoCAD, Visio/GIS tools e.t.c.
• FTTH and P2P fiber maintenance experience is a distinct advantage i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs, understanding loss budgets.

Application Closing Date
26th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager 

Location: Nigeria

Description 

• The Business Development Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
• Build and maintain productive business relationships with key decision-makers to understand the Customers’ strategic direction and and identify opportunities.
• Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

Requirements

• A Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2/Upper Credit)
• At least 5 years of Key Account Management experience
• 5 – 7 Years’ experience in managing strategic Accounts
• Proven experience of driving opportunities through to revenue
• Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
• Understanding local dynamics of the region
• Ability to bring intel that will lead to increased sales
• An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
• Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
• A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment.

Application Closing Date
21st February, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Center Power Systems Engineer

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are hiring for Data Center Power Technician that will be responsible for the operations, maintenance and repair of the Electrical Power systems at the Data Centers and Point of Presence (POP) owned by the organization.

Responsibilities

• Operation and Maintenance of various brands and model of electrical power units according to their document operating procedure.
• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers& Inverters, Batter systems, AVR, ATS units, Transformers, PDU/PMM units.
• Ensure the Quality of Service of the Data Centre Infrastructure by:
• Continuous monitoring of Power system.
• Reporting on the operational status of the Powers systems across Data Centres, and POP.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Ensure operational efficiency of colocation services of the Data Centre.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

 Requirements

• At least a Higher National Diploma (HND) in either Electrical and Electronics or other related disciplinces.
•  At least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Experience in maintenance planning, scheduling and associated maintenance work.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft office suite.
• Adept at conducting tests to identify faults.
• Demonstrated troubleshooting and problem-solving skills.
• Candidate must be able to lift, push and pull up to 20kg.
• Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
• Ability to maintain strong working relationships with both internal and external third parties.

Application Closing Date
28th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Center Power Systems Technician

Location: Nigeria

Job Summary

• Responsible for the operations, maintenance and repair of the Electrial Power systems at the Data Centres and Point of Presence (POP) owned by the organisation.

Duties and Responsibilities

• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switch gear, UPS, Generating sets, Rectifiers & Inverters, Battery systems, AVR, ATS units, Transformers, PDU/PMM units.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Requirements

• At least an Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• At least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft officesuite.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.

Application Closing Date
26th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online