Vacancies at ipNX Nigeria

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Credit Control Officer

Location: Nigeria

Job Summary

• The Credit Control Officer ensures that enterprise customers are billed promptly based on their respective SLA, while keeping accurate record for all links and update the ESFS and Billing system.
• He/She resolves queries arising from billing activities and generates reports as required.

Job Responsibilities

• Ensure timely and accurate submission of invoices in accordance with the billing process
• Resolve and escalate, when necessary, all issues delaying invoicing
• Computes and generate credit note as maybe required
• Ensure that client list/database is accurate and up to date
• Ensure all correspondence are well kept on Freeside and EDRM as required
• Ensure weekly processing of invoices on Freeside for posting into SUN-System
• Generate billing reports and other analysis such as new sales and lost business report
• Attend to service code request on ESFS
• Generate other reports as required.
• Resolve issues and attend to requests within stipulated time.
• Must promptly escalate issues that cannot be handled to the supervisor
• Identify and escalate priority issues observed immediately.

Qualifications and Requirements

• HND / B.Sc in Social Sciences or related discipline
• 1 year experience in a fast-paced office environment
• Customer Relations, Book-keeping, Office Management, Human Relations (Any other Human Related) in Telecoms company.

Salary
N130,000 monthly.

Application Closing Date
25th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Data Center Power Systems Technician

Location: Nigeria

Job Summary

• Responsible for the operations, maintenance and repair of the Electrial Power systems at the Data Centres and Point of Presence (POP) owned by the organisation.

Duties and Responsibilities

• Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
• Maintenance of various types of electrical power systems e.g. Switch gear, UPS, Generating sets, Rectifiers & Inverters, Battery systems, AVR, ATS units, Transformers, PDU/PMM units.
• Track trending operational characteristics
• Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
• Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
• Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.

Requirements

• At least an Higher National Diploma (HND) in either Electrical and Electronics or other related disciplines.
• Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
• At least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
• Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
• Experience with Portable Appliance Test System.
• Knowledge of equipment installation, electrical and mechanical repairs, wielding and fabrication, and safety and compliance.
• Good knowledge of Microsoft Operating systems and Microsoft officesuite.
• Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.

Application Closing Date
26th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: DevOps Engineer

Location: Nigeria

Job Summary

• DevOps Engineer will bridge the gap between software development and IT operations, and to ensure that the development, testing, and deployment of software applications are done in a seamless and efficient manner.
• Also responsible for automating software delivery, managing infrastructure, monitoring performance, and ensuring the overall reliability and security of the software system.
• Their ultimate goal is to enable faster, more frequent and more reliable releases of software products, while maintaining the highest level of quality and security.

Duties and Responsibilities

• Automated deployment and configuration management systems for network devices and servers
• Infrastructure as code templates and scripts
• Continuous integration/continuous delivery (CI/CD) pipelines for software applications and network services
• Monitoring and alerting systems for network and server infrastructure, as well as software applications and services
• Incident management processes and procedures
• Documentation on network and server
• Configurations, application architecture, and deployment processes
• Collaborative culture and processes between network, system, and software engineers.

Requirements

• Bachelor’s degree in Computer or Electronics Engineering, Communications or related field. (2.2/
• Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a DevOps Engineer
• Strong knowledge of software development processes, methodologies, and tools, as well as IT operations and
• infrastructure management
• Experience with automation tools and frameworks such as Ansible, Terraform, and Jenkins
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Experience with cloud computing platforms such as AWS, Azure, or GCP
• Familiarity with networking and network protocols such as TCP/IP, DNS, and DHCP
• Experience with Linux and Windows operating systems
• Knowledge of database technologies such as MySQL, PostgreSQL, or Oracle
• Experience with monitoring and logging tools such as Nagios, Prometheus, and ELK.
• Knowledge of security and compliance best practices and tools.

Application Closing Date
21st February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Outside Plant (OSP) Maintenance Supervisor

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
• The OSP Supervisor will be involved in the day -to- day maintenance and management of the outside plant, taking into consideration customer and Local authority organizations in the maintenance of the fiber outside plant.
• The role is expected to involve a significant element of on -site attendance.

Responsibilities

• Corporate Customers: Restore service failures within 3hours of its occurrence Implementation and integration of new projects and ensure all open incident tickets are closed within this timeframe.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Audit and collate information for the fiber outside plant network. Prepare the as maintained documents within region/sub-region managed for the O &M Unit.
• Ensure weekly support status reports are done and submitted timely for review
• Activate FOS Customer requests within 3 days of sign up.Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Qualifications and Experience

• University Degree in Telecoms, Engineering or Applied Sciences.
• At least 2 years in telecommunications industry, with experience in Fiber network deployments and outside plant maintenance.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community
• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.

Application Closing Date
25th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Project Supervisor – Deployment

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Job Summary

• The Project Supervisor will be directly responsible for and actively involved in project execution planning, monitoring and control, stakeholders’ engagement and risk averting, in an effective manner that ensures projects are delivered to time, quality and scope.
• The role will typically involve everyday visit to project sites to ensure project objectives are not compromised and where necessary, guide the contractor to solve complex installation problems.
• The project supervisor is also responsible for final integration & commissioning of service terminals (GPON or P2P) within acceptable loss levels and submitting test reports required for service fulfillment and maintenance operations.

Job Responsibilities

• Effective planning of P2P and GPON Fiber Project
• Supervise Projects to meet quality, scope and time.
• Proactively manage stakeholders, issues and change controls.
• Submit activity/completion reports in a timely manner
• Attend all project meetings – weekly review meetings, on-site kick-off meetings, divisional meetings, customer triggered meetings, emergency meetings.
• Actively participate & lead project hand-over/audit exercise.
• Proactively engage stakeholders to mitigate escalations that may stall/delay project speed.
• Provide support to other team members or units where necessary, or as instructed by your team lead or unit head.

Qualifications and Requirements

• University Degree in Telecoms, Engineering or Applied Sciences.
• Certifications in Fibre Optic Cabling, CFOT or FOA will be an added advantage.
• Certifications in HSE Grade III will be an added advantage.
• Sound knowledge of fiber network architectures, designs & splice plans.
• Over 2 years of proven track record in the supervision of fiber infrastructure projects in Estates (MDU/MTUs), High Streets (Metro) and Highways (long distance).
• FTTH and P2P fiber maintenance experience is a distinct advantage i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs, understanding loss budgets.
• Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
• Proficient use of design soft wares e.g. AutoCAD, Visio/GIS tools e.t.c.
• Proficient use of basic data analytics software, e.g. Excel, Word, Google live sheets.
• Able & eager to solve complex problems in a logical manner.
• Able to work under pressure, with a team and meet deadlines with little supervision.
• An inherent culture of collaboration, customer-centricity, and understanding of delivery targets (SLAs).
• Familiar with HSE standards/practices and implication of non-compliance.

Salary
N200,000 monthly.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

Job Title: Service Fulfillment Engineer

Location: Port Harcourt, Rivers

Job Summary

• The Service Fulfillment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• Will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers.
• These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution.
• Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Duties and Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
• Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

Requirements

• BSc Computer Science / Computer Engineering / IT Related Disciplines (2.1 Upper Credit Minimum)
• At least 2 years experience within the telecoms space as a Network Communications Engineer
• Understanding of Communications Networks. Cisco network certification is required
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning,
• RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MSProject].

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online