Recruitment at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: Employee Relations Manager

Job ID: EX2500132
Location: Isolo, Lagos
Employment type: Full-time – Permanent
Category: Supply Chain

Role Context

• To develop and implement an employee relations strategy and program to effectively deal with problem resolution and performance issues within DHL and other labor structures.
• To listen to & address employee concerns to encourage a supportive atmosphere in the workplace.
• To implement the laid down policies & procedures which determine the way the employees conduct themselves in the workplace.

Key Responsibilities
Employment Relations:

• Act as a bridge between the organization and the employee through the consultation process with particular emphasis on providing an advisory role to business with regards to Labour Relations, dispute mediation with conflict and grievance resolution, terms and conditions of employment.
• Administers and interprets various labor agreements, administers grievance procedures, and provides labor relations support during contract negotiations
• Acts as a liaison between, the bargaining council, department managers, and union representatives
• Provides advice and counsel to managers and supervisors regarding ER policy and employment laws
• Design, develop, and implement ER policies and procedures
• Advises and assists in developing, planning, directing, and implementing procedures to produce effective and efficient management of the employee relations function
• Analyze and interpret people-related metrics to identify trends and inform the development and improvement of ER policies and processes, management development activities, and employee engagement

Stakeholder Engagement:

• Design, develop, and implement stakeholder engagement structure in DHL
• Establish the necessary governance structure within the organization to resolve employee issues and disputes.
• Facilitates communication among employees and management by providing guidance and consultation regarding problem-solving, dispute resolution, regulatory compliance, litigation avoidance
• Resolve internal conflict informally through appropriate conflict management and mediation techniques including stakeholder engagement to nurture a unifying corporate philosophy and culture and promote employment relationships within DHL Implement joint structures /partnerships to successfully identify possible solutions to problems, concerns, and challenges Ensure constant engagements between stakeholders to enhance relations, trust and understanding in a variety of issues.

Exit / Severance Management:

• Calculation of the Final Benefit and all other benefits accrued to a separating staff, taking into cognizance the labor law, and generating the separation letters
• Ensure retrieval of Company property from a separating staff on or before the Final exit day (E.g. Car, Laptops, ID cards, and Handbooks, etc).
• Inform the IT Department by E-mail of any staff separation to deactivate the E-mail Access of the staff.
• Arrange for an Exit Interview for the separating staff, for voluntary exits.
• Write to any separated staff’s chosen Fund Administrator with their service records to facilitate the payment of their benefits.
• Ensure that request for Past Employer letters directed to us by another employer who has employed our ex-staff is responded to in good time.

Employee Opinion Survery Management:

• Implementation of Orgmapping for all Staff, in preparation for the survey.
• Coordination of the EOS Participation
• Coordination of the Roadshow for the Action Points.
• Collation of the Action Plans
• Follow up with Heads of Departments/unit Heads to ensure that actions are being taken on the raised action plans, keeps track records of the progress.
• Updates the EOS Ishare
• Ensure adherence to all the EOS milestones.

HR Monthly Staff & Crest Repriting:

• Generates and updates All Staff Activity Reports (Full-Time Equivalent) with the analysis of staff categories by crest codes.
• Update staff list for addition, Separation, promotion, appointment, transfer, and re-classification of staff crest on All Staff Activity Report.
• Generate Sick Leave report in line with DPWN requirements to monitor absenteeism
• Generates Loss Time Accident reports (working days lost, man-hours lost, and total available working days).
• Generates the turnover rate on monthly, quarterly and annual basis
• Analyse FTEs crest codes by functions for budget and planning arm of Finance Department.
• Preparation of EMEA Attrition tools of the country to the centre.
• Preparation of SSA Monthly Reporting of the country to the region.
• Calculations of workdays, training days, and reflection of FTE Monthly average and female headcounts
• Process EMA Security Report to assist the National Security Manager’s report to Emerging Markets Security for ratification purposes.
• Preparation of other kinds of reports as required by other Departments in the company, Region, and network, like the following: Country Feedback Reports to the Management, Leavers, Joiners, and Movers reports, Periodic preparation of leavers and joiners for Information Services Department and the company’s medical providers.

Employee Recognition and Engagement:

• Coordination of the Employee / Supervisor of the Quarter / Year (EOQ, SOQ, EOY & SOY nominations.
• Coordination of the Employee Appreciation Week.
• Coordination of the Upstairs Scholarship Scheme.
• Ensure that staff who are due for the long service award are recognized during our town hall meetings.
• Seek affordable strategies to further motivate staff.

Requirements

• Minimum of 8 years in Human Resources function cross-functionally
• 3 years’ experience leading the ER function.
• 3-5 years experience representing the organization on labor relation issues and bargainingcouncil for trade unions.
• Good oral and written communication skills.
• Good interpersonal relationship skills.
• Good analytical skills.
• Champions continuous improvement and innovation.
• Takes responsibility for own decision and recognizes the contribution of others.
• Ability to work accurately with defined time guidelines with minimal errors, maintain confidentiality and be able to take on additional responsibility to assist other personnel

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Sales Specialist

Job ID: AV-233523
Locations: Abuja and Kano
Employee Type: Full Time

Summary

• We have an opening for Field Sales Specialist to be based in Kano where you will develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.
• Join us now in connecting people and improving lives.

In this Field Sales Specialist position

• You will administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
• You will secure new business and build on existing core business through repeat orders.
• You will respond to inquiries, resolve problems, promote, and sell products/ services.
• You will identify and contact prospective customers and build relationships to generate future sales and repeat business.
• You will check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.
• You will develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.
• You will follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• You will build rapport and trust with customers by being informed about their business and market.
• You will coordinate with internal teams such as sales, marketing, operations, and service management for enhancing sales and customer retention.
• You will support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
• You will identify problems that may not be clear in own area of authority and modify work methods accordingly.
• You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
• You will connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• You may convince others to accept new concepts, practices, and approaches.
• You will build strong, trusting cross-functional relationships with DHL managers.
• You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• You will provide technical guidance to line managers and employees.
• You will be an individual contributor who may manage two or fewer employees.
• Yu may direct the work of other lower-level professionals or manage processes and programs.
• You will coach and review the work of lower-level professionals.

Now, here’s what we need from you

• Bachelor’s Degree or equivalent experience/qualification
• 4 years’ experience or more in the Freight Forwarding and Logistics industry.

What We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online