Recruitment at Visa Incorporated

Visa Incorporated operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. (https://www.goodwins.co.nz)

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, debit, prepaid and cash access programs to cardholders. Visa’s card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in over 200 countries and territories.

We are recruiting to fill the position below:

Job Title: Director, Regional Ethics and Compliance, West Africa

Location: Nigeria
Job type: Full-time
Job Family Group: Legal

Job Description

• This position is responsible for the oversight, support and monitoring of the application of the Ethics & Compliance Program across West Africa (WA). At Visa, the West Africa cluster consist of Nigeria, Ghana, The Gambia, Sierra Leone & Liberia.
• The position is a critical partner to the business, providing pragmatic, solution-oriented counsel to ensure that Visa has effective risk management, decision-making and review of key processes to ensure we meet international standards, the requirements of regulations and laws of the United States and of the countries in which we operate.

These activities include the following areas of risk:

• Anti-Bribery and Anti-Corruption
• Office of Foreign Assets Controls and other Sanctions
• Anti-Money Laundering (AML) / Anti-Terrorist Financing (ATF)
• Data Privacy
• Information Security
• Anti-Trust and Competitive Intelligence
• Other specific compliance requirements of regulators who have regulatory authority over our operations in the West Africa region.
• In addition, this position also holds responsibility for ensuring the highest standards of conduct, as set out in Visa’s Code of Business Conduct and Ethics. Particular areas of focus include:
  • Business Conduct and Ethics
  • Conflicts of Interest
  • Prevention of Insider Trading.

Core Responsibilities

• Responsible for all Compliance Program matters as the primary point of contact for business units, support functions and other control function.
• Primary point of contact for AML/ATF matters with regulators, in collaboration with Legal and Government Relations function in West Africa.
• Be the point of reference in all compliance related engagement with the Central Bank of Nigeria (CBN).
• Collaboration with Visa’s Financial Intelligence Analytics Center on activities including additional and enhanced due diligence applied to AML/ATF & Sanctions cases, including direct communications and requests for information from clients and partner.
• Ensuring that the business has effective decision-making, risk assessment, processes, controls and procedures to meet obligations of internal policy and international and local regulations, laws and requirements.
• Review of significant business strategies, activities and transactions, assessment of risk and development and execution of risk mitigation action at regional, country, program and product level.
• Accountable for managing the process to provide required reporting to regulatory authorities in the West Africa sub-region, where relevant.
• Promote understanding of the Compliance Program and Code and drive effective inclusion of Compliance in business activities and strategies.
• Deliver compliance office visits within the region to re-enforce annual ethics and compliance training and adherence to the Code. Assist on Business Conduct Office investigations in WA, as needed.
• Execution of due diligence requirements of the Anti-Bribery/Anti-Corruption Program, AML/ATF & Sanctions Programs, including third party due diligence, provision of AML/ATF workshops and education for Clients and on-site Client AML program assessments. The AML/ATF component is a significant portion of the position’s overall responsibilities.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s Degree or other higher education qualifications required.
• Professional AML/ATF accreditation required (such as CAMS).
• Sound knowledge of AML/ATF risks and typologies.
• ICA Diploma in Governance, Risk & Compliance or similar qualification preferred.
• 5 to 7 years of experience in management of compliance programs and controls within the financial services industry.
• Good knowledge of payments industry products, emerging products, regulations and related trends.
• Good understanding of core pillars of effective AML/ATF and Sanctions programs and appropriate legislation.
• Highly analytical and self-motivated, adept at working independently and in a dispersed team environment covering multiple and varied tasks.
• Capable of working collaboratively with employees from all levels within the organization. Flexible to work in an environment where needs are continually changing.
• Corporate experience with a proven track record of managing multiple projects in a complex matrix business and operational environments.
• ntuitive, highly ethical and comfortable to question and challenge when required.
• Ability to multi-task and able to work with minimal supervision.
• Excellent analytical and data analysis skills including use of MS Office systems including Word, Access, Visio, Excel. (advanced), Power Point, SharePoint and other applications
• Excellent and professional written, presentation and communication skills.
• Some travel and extended business hours (conference calls, video calls and web based meetings) may be required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Director – Communications

Location: Nigeria
Employment Type: Full-time

Job Purpose

• This is a key role within the SSA Corporate Communications organization, advancing Visa’s business interests across West Africa via the deployment of effective internal and external communications.
• The Director of Communications will actively contribute to the overall development of the Regional CEMEA Communications function and agenda and serve on the leadership team of the West Africa business.

Principal Responsibilities / Key Results Area

• Proactively create and execute efficient and timely communications strategies that align with and support the regional business development priorities.
• Build and maintain relationships with key media outlets across West Africa in accordance with Communications strategy and protocols, with a particular focus on Tier 1 outlets. Become a key contributor to crisis/issues management in market/regions of responsibility.
• Ensure Communications plays an active role in shaping the business agenda locally, raising awareness of the company, and improving its corporate reputation among critical audiences in each market in the West Africa cluster (as per internal measurement metrics).
• Effectively manage agency/partner suppliers and coach them to excellence. Set goals for self and the agency team to deliver against the Communications strategy.
• Develop effective integrated communications programs with government engagement marketing teams on major projects.
• Partner and participate actively as a core member of the SSA Communications team and West Africa leadership team, advocating the overall communications agenda and function priorities.
• Participate as a key advisor on effective regional employee engagement programs

Qualifications

• Related Degree.
• 10-15 years of experience in Corporate Communications, Public Relations, Marketing Communications including a senior management role.
• Agency experience is beneficial.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Job Title: Consultant, Client Success

Location: Nigeria
Employment Type: Full-time

Job Description

• The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.
• This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
• This role serves as a functional specialist, located in Johannesburg and reporting to Tracy Bolton VP for CS SSA

Responsibilities Include

• Support and/or oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
• Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools.
• Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Support development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Support and/or lead periodic operational reviews with clients and Visa stakeholders.
• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

Qualifications

• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Analytical skills to prepare and summarize data into business solutions and provide sound analysis.
• Able to communicate complex technical terms and/or processes in business language tailored to client
• Self-starter able to achieve results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines
• Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
• Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)

Basic to intermediate proficiency in the following skills:

• Building client relationships – Build credibility and create trust-based relations; partner with clients to build their business
• Becoming customer centric – Listen to and prioritize customer needs to drive value realization and build trusted partnerships
• Success planning – Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions
• Client engagement – Communicate clearly and effectively with clients
• Proactiveness – Think ahead and take action
• Critical thinking – Take ownership over problems and find creative solutions to complex problems
• French speaking a bonus
• Fintech Experience a bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.