Recruitment at FairMoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Senior Business Analyst – Operations

Location: Nigeria
Job type: Full-time

Role Overview

• The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella.
• This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making.
• The Senior Business Analyst will report directly to the Operations Director.

Key Duties
Data Analysis and Reporting:

• Analyze key metrics across Supply Chain, Retention, and Onboarding functions to identify trends and areas for improvement.
• Develop and maintain dashboards to track key performance indicators (KPIs).
• Present data-driven insights to senior management to support strategic decisions.

Process Optimization & Efficiency:

• Identify inefficiencies in logistics, retention, and onboarding processes and propose improvements.
• Support leadership in implementing automation and streamlined workflows.
• Work closely with teams to ensure operational efficiency and cost-effectiveness.
• Implement controls and standardized processes to ensure consistency and monitoring.

Cross-Functional Collaboration:

• Partner with logistics, customer success, and finance teams to execute operational initiatives.
• Act as a liaison between departments, ensuring alignment on key projects.

Strategic Planning & Decision Support:

• Assist in developing operational strategies to improve performance and reduce costs.
• Provide data-backed recommendations to enhance decision-making.
• Support business growth initiatives by leveraging operational insights.

Requirements
Qualifications and Skills:

• Bachelor’s Degree in Engineering, Business Administration, Data Analytics, Supply Chain, or a related field (MBA is a plus).
• Minimum of 3-5 years of experience in operations analysis, data analytics, or business strategy.
• Advanced proficiency in Excel and SQL (mandatory).
• Experience with Tableau as the primary BI tool.
• Strong analytical and problem-solving skills, with the ability to extract insights from large datasets.
• Strong communication skills to present complex data clearly.
• Ability to adapt to a fast-paced, dynamic work environment.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Remote work
• Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with a member of the recruitment team for 30 minutes.
• Assessment / Case Study
• Technical interview with the hiring manager for 30 to 60 minutes.

Job Title: Team Lead, Customer Support

Location: Nigeria
Employment Type: Full Time

Roles and Responsibilities

• Responsible for managing the daily operations and performance of the Customer Support Inbound calls Interactions and ensuring the efficiency of the team
• Supervise and coordinate the daily operations of the resolution team
• Ensure proper scheduling to manage dropped call rates and other service levels
• Produce timely reports of activities
• Ensure staff in the team are adequately equipped with the requisite systems and applications
• Record statistics and performance levels of the team /individuals via daily, weekly, monthly, and other ad hoc reports on the team’s performance
• Escalate any downtime or service failure promptly
• Coach and train the agents on customer handling skills.

Requirements

• A University degree.
• A Master’s degree is an added advantage
• Experience: A minimum of 3 years experience in Customer Services or Contact Centre roles (preferably in the financial services industry)
• Good Communication
• Customer Engagement and Relationship Management
• Strong Leadership and Time Management skills
• Emotional Intelligence (Self-Control).

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes.

Job Title: Senior Accountant

Location: Nigeria
Job type: Full time (Hybrid)

About the Role
As a Senior Accountant for the lending business of Fairmoney, you will be responsible for mainly, but not limited to:

• Make recommendations based on analysis and status of reserves, assets, and expenditures.
• Assist with financial and tax audits.
• Document and monitor internal controls in support of the auditing team.
• Coordinate more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments.
• Analyze complex financial reports and records.
• Train and mentor junior staff.
• Perform variance analyses and prepare account reconciliations.
• Prepare financial reports.
• Perform account reconciliations.
• Maintain the general ledger, prepare tax returns, assist with audit preparations, and perform other accounting duties as assigned.
• Liaise with the company’s Chief Financial Officer/Head of Finance on how to improve financial procedures where necessary.

Requirements

• B.Sc degree in Accounting, Finance, or relevant with a minimum of five (7) years of accounting experience in audit firms or firms in the financial service industry.
• A qualified accountant (ACCA, ICAN).
• Good analytical skills, high level of accuracy, and attention to detail.
• Demonstrate a strong understanding of Nigerian Tax laws.
• Strong knowledge of the concept of accruals/prepayments.
• Strong Knowledge of the International Financial Reporting Standard(IFRS), and an understanding of double entries.
• Have advanced Microsoft Excel Skills including Vlookups and pivot tables.
• Be an effective team player with a positive attitude.
• A track record of constantly looking for ways to do things better.
• Have good analytical and numerical skills.
• Need for enthusiasm and interest in the role i.e. accounting, reporting, and cost control.
• Ability to work without supervision and to tight deadlines.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening interview with a Recruiter: 30 minutes.
• Technical interview with VP, Finance: 45 minutes.

Job Title: Founder’s Associate

Location: Nigeria
Employment Type: Full-time
Department: CEO’s Office / Strategic Initiatives

Key Responsibilities

• As a Founder Associate, you will work on a variety of high-priority strategic projects across different areas of the business, reporting directly to the CEO and senior leadership.

Your responsibilities will include:

• Strategic Problem Solving & Analysis: Identify, structure, and analyze complex business problems across various functions (e.g., product, operations, marketing, expansion). Develop data-driven insights and recommendations to address these challenges and unlock opportunities for growth and efficiency.
• Project Ownership & Execution: Take ownership of strategic projects from initial scoping and planning through to implementation and monitoring. Drive projects forward proactively, ensuring timely completion and achievement of key objectives.
• Operational Improvement: Identify areas for operational improvement and efficiency gains across the organization. Develop and implement solutions to streamline processes, enhance productivity, and reduce costs.
• Market Research & Competitive Analysis: Conduct market research, competitive analysis, and industry benchmarking to inform strategic decision-making and identify emerging trends and best practices.
• Business planning: Build business plans and conduct analyses to support strategic initiatives, evaluate business cases, and assess potential risks and returns.
• Strategic Communication: Synthesize complex information, develop clear and concise narratives, and create compelling presentations and decks for senior management to communicate findings, recommendations, and project progress.
• Cross-functional Collaboration: Work effectively with diverse teams across product, technology, marketing, operations, and other departments to ensure seamless execution of strategic initiatives and drive alignment across the organization.

Requirements

• Bachelor’s Degree from a top-tier university.
• Advanced Degree (MBA or Master’s) is a plus.
• 5+ years of professional experience, preferably in management consulting, investment banking, high-growth startups, or operational roles within financial services.
• Proven ability to structure and solve complex problems using analytical frameworks and data-driven approaches.
• Excellent analytical and quantitative skills with a demonstrated ability to conduct rigorous analysis and build financial models.
• Highly resourceful, proactive, and able to work independently in a fast-paced and demanding environment.
• Based in Nigeria or willing to relocate to Lagos, Nigeria.

Bonus Points:

• Experience in the African market, particularly Nigeria.
• Prior experience in digital banking, fintech, or mobile money.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
• Technical Interview with the Hiring Manager for 45-60 minutes.