Recruitment at Tempkers Limited

Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Training Cordinator

Location: Nigeria

Responsibilities

• Holding weekly training with all new staff, 3 times a week (Nigerian & International stores)
• Weekly, periodic training & revisions with all old staff
• Possessing adequate knowledge of all skin issues and ability to impact same knowledge to sales representatives through organizes training
• Conducting monthly test (twice a month) for all retail team member (for local & international stores and Wuye office)
• Conduct weekly individual stores to all outlets
• Ability to help sales representatives generate better sales using the various sales technique and conversion skills
• Helping the sales representatives sell out alternative products when the ‘products that sell themselves’ are not available.
• Check stores chat via ultra-viewer and assist them close deals.
• Assist store when necessary to channel their complaint to adequate authority especially on the unavailability of products.
• Review the previous training materials based on the complaints from clients and team members.
• Develop various training materials based on the complaints from clients and team members.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 – 4 years work experience.

Added Advantage:

• Previous experience as a training officer or training cordibator
• Previous experience working in a skincare company
• Good knowledge of skincare products.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobs@tempkers.com using the Job Title as the subject of the mail.

Job Title: Retail Team Supervisor

Location: Nigeria

Job Summary

• Retail Team Supervisor is a person in charge of overseeing and managing a team of employees in a retail setting.
• You are responsible for leading and coordinating the activities of the team to ensure the smooth operation of the retail call center and store.
• As a supervisor you are to ensure that the team meets sales targets and provides excellent customer service.

Duties

• Ensure on a business day, go round all call center sales team every 2hrs to ensure all is going well.
• Check in every location at 9am to 10am to ensure all location phones are turned on and ready to receive clients calls
• Monitor all our sales channels daily active and their performance
• Create a weekly sales report to management and documents it in a files
• Monitor and evaluate the conversion rate of call center (that is how many sales were closed by each person).
• Listen to all voice calls from call center 3cx/ checking phone on daily basis.
• Open instagram /whatsapp and monitor all correspondence to ensure they are communicating appropriately not ignoring chats, completing all chats.
• Log into all email address order department, media department, call center, online Content to check they are communicating appropriately and not ignoring any email
• Supervise media department is carrying out their objective; that is meeting up schedule on reviews and videos for advent.
• Work with Mr. javatech as regarding fixing the system and updating websites for delivery fee when running sales.
• Providing sales strategies to generate revenue for the company and develops new plans for expanding increase sales.
• Ensure all retail teams across all locations are performing at optimum and Meeting their expected goals.
• Ensure all retail locations are properly staffed and all team shifts are properly scheduled and thought off (liaise with the administrative officer on this)
• Ensure all retail processes and retail operations are functional efficient this means you must work with relevant staff to ensure they carry out their mandate which directly affects the retail team’s performance. E.g. a pending performance.
• Ensure all customers enquiries are responded to in lead time. I.e. within 24hours.
• Ensuring that customer satisfaction is at optimum at all times.
• Ensure all team have adequate knowledge and confidence to be good sales team representative (liaise with education department on this)
• Inform operation manager when any electronic devices are not work
• Updating all sales team of latest new price review and on going sales
• Assessing sales performance and provide guidance where necessary to ensure maximum efficiency.
• Documents all customer contact and information.

Requirements

• Candidates should possess a Bachelor’s Degree with 4 – 6 years experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Application to: applications@tempkers.com using the Job Title as the subject of the mail.

Job Title: Education / Training Coordinator

Location: Nigeria
Employment Type: Full-time

Job Description
The Education / Training Coordinator Is Responsibilities For:

• Holding weekly training with all new staff, 3 times a week (Nigerian & International stores)
• Weekly, periodic training & revisions with all old staff
• Possessing adequate knowledge of all skin issues and ability to impact same knowledge to sales representatives through organizes training
• Conducting monthly test (twice a month) for all retail team member (for local & international stores and Wuye office)
• Conduct weekly individual stores to all outlets
• Ability to help sales representatives generate better sales using the various sales technique and conversion skills
• Helping the sales representatives sell out alternative products when the ‘products that sell themselves’ are not available.
• Check stores chat via ultra-viewer and assist them close deals.
• Assist store when necessary to channel their complaint to adequate authority especially on the unavailability of products.
• Review the previous training materials based on the complaints from clients and team members.
• Develop various training materials based on the complaints from clients and team members.

Application Closing Date
20th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the mail.

Job Title: Online Sales / Customer Service Representative

Location: Nigeria
Employment Type: Full-time

Job Description

• The Online Sales Representative/ Customer Service Representative is in charge of handling all things related to the company’s website.
• They take care of tasks like designing the website, maintaining the site and ensuring its reflects the company’s goals and image.
• Their main goal is to boost the website’s performance, attract visitors, and keep users engaged to help the company succeed.

Responsibilities

• Update/upload product with description and monitor the website
• Place order on the website and Process website orders for the entire website (Nigeria and other countries)
• Send emails from the website
• Creation of coupon codes and Enables/disable coupons
• Send back lodge emails
• Attend to all missing orders, abandoned carts, failed and cancelled orders on the website
• Use and respond to product question module.
• Update status of website order to processing if payment has been confirmed and update to shipper if order has been shipped out.
• Work with warehouse inventory, USA hike up inventory store inventory (Accra and Botswana stores) to update website inventory
• Creating tracking number and sending tracking number.
• Taking orders from website
• Update products running out of stock and completely out of stock and those restocked
• Sending verification mail
• Update prices/price change on the website
• Any issue with the website should be communicated to Mr. Javatech who’s the overall head of all website activities.
• Change a status on the website and delete product that are not longer in use.
• Update store locations/address
• Send push notification for products every two (2) days
• Treat abandoned carts by reaching out to customer either via mail or calls to know their responses and fill up required form and submit to either supervisor.
• Pick phone calls on 3cx calls
• Clear cache after product /price update
• Check for new orders and missing orders on the website
• Fill up forms for processing orders
• Reach out to client without phone number who has placed orders on the website.
• Push notification every Mondays, Wednesdays and Fridays.
• Submit daily business report to Boss via all the supervisor.

Requirements

• Candidates should possess relevant qualifications with 1 – 2 years of experience.

Application Closing Date
10th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the email.

Note

• Preferably female applicants for gender balance.
• Notifications must be approved by Boss and then Admin.

Job Title: Administrative Assistant

Location: Nigeria
Employment Type: Full-time

Job Description

• The Administrative Assistant will provide essential support to the Admin Manager by handling clerical tasks, managing office logistics, coordinating meetings and assisting with day to day administrative duties.
• This role requires string organizational skills, attention to details and the ability to multitask in a face-paced environment.

Key Responsibilities
Administrative Support:

• Managing office operations and maintaining smooth workflow.
• Assist with various administrative tasks such as managing schedules, booking appointments, and maintaining files.
• Coordinate meetings, events, and staff schedules to ensure smooth department operations.
• Answer phone calls, respond to emails, and handle inquiries promptly and professionally.
• Oversee daily content planning, scheduling, and posting across various platforms .

Office Management:

• Assist in Organizing company events, trade shows and promotional activities.
• Oversee the daily attendance of staff using the attendance machine.
• Ensure that all attendance records are accurate and up-to-date.
• Coordinate with Vendors, suppliers and service providers.
• Ensure cleanliness and organization of the Office space.
• Assist with various administrative tasks such as managing schedules, booking appointments, and maintaining files.

HR& Employee support:

• Assist with the on-boarding process for new hires, including providing orientation on company policies, procedures, and culture.
• Assist in the ongoing training and development of staff, ensuring they are up-to-date with new skincare products, techniques, and company procedures.
• Organize regular retraining sessions to enhance employee skills and ensure top-tier customer. service.
• Support payroll activities by ensuring that time sheets are accurately submitted and verified.
• Assist in preparing payroll reports, ensuring accuracy in wages and deductions.

Customer Support and Sales Support:

• Assist the sales and marketing teams with administrative tasks.
• Provide and track customer orders, invoices and shipments.
• Address customer inquiries and provide general support.

Compliance & Documentation:

• Ensure all company documents comply with Industry regulations and internal policies,
• Maintain Confidential records, including contracts and financial transactions.
• Assist in preparing reports for management and regulatory bodies.
• Handle employee personal information, payroll data, and sales reports with discretion.
• Adhere to company policies on privacy and data protection.

Requirements

• Candidates should possess a Bachelor’s Degree in a related field with at least 2 years of work experience.

Application Closing Date
18th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the email.

Job Title: Marketing Media and Communication Team Lead

Location: Nigeria
Employment Type: Full-time

Key Responsibilities

• Develop and implement a results-driven social media strategy aligned with brand goals.
• Oversee daily content planning, scheduling, and posting across various platforms .
• Ensure all customers enquiries are responded to in lead time. I.e. within 1hour.
• Monitor trends in the industry to create innovative and engaging content.
• Manage and optimize paid social media campaigns to increase reach, engagement, and conversions.
• Collaborate with influencers and brand ambassadors to expand brand reach.
• Monitor, analyze, and report on social media performance using insights and analytics tools.
• Identify trends, measure ROI, and optimize strategies based on data-driven insights.
• Track competitor activity and adjust strategies to maintain a competitive edge.
• Coordinate with sales team to highlight new launches, promotions, and brand initiatives.
• Ensure all content aligns with brand voice, values, and guidelines.
• Engage with followers, respond to comments/messages and foster an interactive brand community
• Work closely with content creators, designers and influencers to develop quality visuals and videos.

Requirements

• Candidates should possess a Bachelor’s Degree in a related field with 4 – 6 years of experience.

Application Closing Date
20th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the mail.

Note: Preferably female applicants for gender balance.

Job Title: Customer Sales Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Sales generation and conversion: Close sales and ensure customer satisfaction.
• Up-selling & Cross-selling: Actively look for opportunities to up-sell and cross-sell additional products to clients.
• Sales Target Achievement: Consistently meet and exceed monthly and annual sales targets and quotas.
• Prospecting & Lead Generation: Identify and prospect new customers through various channels (cold calls, messages and referrals) to build a healthy sales pipeline.
• Client Engagement: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide solutions.
• Receive calls from 3cx phone
• Recommend Products based on clients inquiry and skin issues and give instructions on how to use products.
• Take down clients order using the Order Taking Form and forward to Orders Department for processing.
• Respond to Whatsapp messages, Instagram messages and upload Whatsapp status daily with products that are available.
• Fill Notify me form for clients when the products are out of stock and forward to Client Retention Department, Client Success Supervisor and Inventory Department.
• Fill refund form when necessary and forward to supervisor.
• Follow up on orders taken to ensure it is dispatched timely to the clients.
• Resolution of customer complaints and escalation of client issues to supervisors.
• Provide product and service information to customers.
• Transfer calls to Stores if needed.
• Ensure to greet the client properly, tell them your name and get their details.
• Follow up on already placed orders.
• Send daily total sales report to Boss and management.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 1 – 2 years relevant experience

Application Closing Date
19th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the mail.

Note: Preferably female applicants for gender balance.

Job Title: Customer Sales Representative

Location: Port harcourt, Rivers
Employment Type: Full-time

Responsibilities

• Sales generation and conversion: Close sales and ensure customer satisfaction.
• Up-selling & Cross-selling: Actively look for opportunities to up-sell and cross-sell additional products to clients.
• Sales Target Achievement: Consistently meet and exceed monthly and annual sales targets and quotas.
• Prospecting & Lead Generation: Identify and prospect new customers through various channels (cold calls, messages and referrals) to build a healthy sales pipeline.
• Client Engagement: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide solutions.
• Receive calls from 3cx phone
• Recommend Products based on clients inquiry and skin issues and give instructions on how to use products.
• Take down clients order using the Order Taking Form and forward to Orders Department for processing.
• Respond to Whatsapp messages, Instagram messages and upload Whatsapp status daily with products that are available.
• Fill Notify me form for clients when the products are out of stock and forward to Client Retention Department, Client Success Supervisor and Inventory Department.
• Fill refund form when necessary and forward to supervisor.
• Follow up on orders taken to ensure it is dispatched timely to the clients.
• Resolution of customer complaints and escalation of client issues to supervisors.
• Provide product and service information to customers.
• Transfer calls to Stores if needed.
• Ensure to greet the client properly, tell them your name and get their details.
• Follow up on already placed orders.
• Send daily total sales report to Boss and management.

Qualifications

• Candidates should possess a Bachelor’s Degree
• 1 – 2 years work experience.

Application Closing Date
20th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: applications@tempkers.com using the Job Title as the subject of the email.

Note: Preferably female applicants for gender balance.