Vacancies at The People Practice

Job Title: Customer Success Lead

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for a proactive, strategic, and customer-focused Customer Success Lead to own customer relationships from onboarding to expansion.
• You will ensure customers derive maximum value from the organization, remain engaged, and grow their usage over time.
• You will work across multiple customer segments, helping them adopt our solutions, optimize their compliance workflows, and avoid churn. This role is critical to our revenue generation goals and directly impacts retention and upsell opportunities.

Responsibilities
Onboarding & Adoption:

• Guide new customers (Inflight customers) through onboarding, ensuring quick implementation and value realization.
• Develop onboarding resources (guides, videos, walkthroughs) to reduce time-to-value.
• Train customers on best practices for transaction monitoring, fraud detection, and compliance workflows.

Customer Engagement & Retention:

• Own the relationship with Active customers, ensuring they continue to see the value in the organization.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and compliance health checks.
• Monitor customer usage and proactively address low engagement signals before they lead to churn.

Expansion & Upselling:

• Identify opportunities for upselling additional the organization products (e.g., vendor due diligence, compliance training).
• Work closely with the sales team to expand revenue within existing accounts.
• Develop case studies and testimonials from satisfied customers to drive referrals.

Re-engagement & Churn Prevention:

• Reach out to customers to understand blockers and revive engagement.
• Develop personalized reactivation strategies, such as tailored training sessions or additional support.
• Track churn risks and escalate issues that need executive intervention.

Data-Driven Insights & Customer Advocacy:

• Use customer feedback to recommend product improvements and influence the organization’s roadmap.
• Analyze customer usage data to identify pain points and engagement trends.
• Act as the voice of the customer, ensuring compliance professionals get the most from our platform.

Qualifications

• 2 – 5 years of experience in Customer Success, Account Management, or Compliance Advisory.
• Experience working with B2B SaaS platforms, financial institutions, or compliance/regulatory solutions.
• Strong understanding of AML, fraud prevention, and financial compliance (or ability to learn quickly).
• Comfortable using CRM tools, data analytics, and customer engagement platforms.
• Background in financial services, fintech, or regtech.
• Experience working with microfinance banks, fintechs, or regulatory bodies in Nigeria.
• Familiarity with CBN, FATF, and GIABA compliance frameworks.

Must have skills:

• Excellent communication skills: Ability to engage C-level executives and compliance teams.
• Proactive, problem-solving mindset: You anticipate issues before they arise.

Application Closing Date
25th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Manager

Location: Nigeria
Employment Type: Full-time

Summary

• We are looking for an Operations Manager who will be responsible for leading and overseeing all operations in the company.
• Implement strategies to ensure productivity while also evaluating how well the business performed on various tasks within a specific time frame.

Responsibilities

• Assessing and identifying new opportunities for growth in current and prospective markets.
• Design and implement business plans and strategies to promote the attainment of goals
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g., people, material, equipment etc.).
• Organize and coordinate operations in ways that ensure maximum productivity.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Maintain relationships with partners/vendors/suppliers.
• Gather, analyse and interpret external and internal data and write reports.
• Assess overall company performance against objectives.
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines.
• Support customer-facing operations, including sales, marketing, and public relations
• Supervise employee production and counsel toward improved efficiency with internal processes.
• Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
• Plan or direct activities, such as sales promotions, that require coordination with other Team leads.
• Direct non-merchandising departments of businesses, such as advertising or purchasing.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Plan store layouts, and design displays.

Qualifications

• BSc / HND in Business Administration, Operations Management or related field.
• Minimum of 3-5 years of experience.
• Other Qualifications, Professional exams and member of relevant professional association is a plus.
• Proven experience as business manager or relevant role.

Must have skills:

• Excellent organizational and leadership skills with a focus in employee coaching and development
• Outstanding communication and interpersonal abilities
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office, databases and information systems
• Good understanding of research methods and data analysis techniques
• Working knowledge of the latest business policies and regulations.
• Demonstrable analytical thinking and business insight.
• Outstanding poise in a fast-paced business environment
• Proven ability with financial and budgetary processes
• Prior industry experience and up-to-date knowledge of relevant trends.

Application Closing Date
9th April, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chief Civil Engineer / Contract Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking to hire a experienced Chief Civil Engineer / Contract Manager to lead and manage their infrastructure projects while overseeing all aspects of contract management.
• The ideal candidate will have extensive experience in civil engineering, project management, and contract administration within the infrastructure and building sectors.
• The successful candidate will demonstrate exceptional leadership abilities, technical expertise, and a proven track record in delivering large-scale projects.

Responsibilities
Project Management:

• Lead and manage multiple civil engineering projects from initiation to completion, ensuring all phases meet deadlines, budgets, and quality standards.
• Develop and oversee project budgets, schedules, and resource allocation, ensuring efficient use of resources.
• Ensure projects comply with quality standards, safety regulations, and environmental requirements.
• Coordinate with clients, architects, engineers, specialists, and stakeholders to ensure the timely and efficient execution of projects.
• Regularly update project status through meetings, reports, and presentations to ensure all stakeholders are informed.

Contract Management:

• Lead contract negotiations and oversee administration and compliance with contract terms.
• Prepare and review contract documents, including bills of quantities and specifications, ensuring clarity and accuracy.
• Liaise with clients on all contractual matters, providing expert advice on contract terms, obligations, and modifications.
• Supervise the measurement and preparation of payment certificates for completed work and progress milestones, ensuring proper documentation and compliance with terms.
• Manage claims, variations, and disputes related to contracts, providing timely solutions

Technical Leadership:

• Provide technical expertise in civil engineering design, construction methodologies, and construction project delivery.
• Review and approve engineering designs, drawings, and specifications, ensuring adherence to project requirements and industry standards.
• Implement and enforce quality control procedures and plans for efficient and effective onsite construction work.
• Ensure workplace safety and compliance with HSE statutory requirements, conducting regular site inspections and audits.

Team Management:

• Lead, mentor, and manage engineering and project teams, fostering a collaborative environment to meet project goals.
• Coordinate and manage subcontractors and site workers to ensure smooth and efficient project execution.
• Foster a culture of excellence, accountability, and continuous improvement within the team, providing training, support, and performance evaluations as needed.

Business Development:

• Actively participate in tender processes, bid preparation, and business development activities to secure new projects.
• Contribute to the company’s strategic growth initiatives through networking, partnerships, and identifying new opportunities within the civil engineering and infrastructure sectors.
• Cultivate and maintain relationships with key clients, stakeholders, and industry partners to expand the company’s market presence.

Qualifications

• Bachelor’s Degree in Civil Engineering. A master’s degree in a related field is advantageous.
• Professional Engineering license and certifications (e.g., COREN registration, PMP) or other industry-relevant credentials would be a plus.
• Minimum of 15 years of experience in Civil Engineering, with at least 10 years in senior management or project management roles.
• Proven track record in managing large-scale infrastructure projects such as roads, bridges, buildings, and power plants.
• Experience in both public and private sector projects, with the ability to manage contracts for both new builds and renovation/rehabilitation work.
• Experience in preparing and generating interim payment certificates, conducting job completion evaluations, and assessing construction milestones.
• Proficiency in CAD software (e.g., AutoCAD, Civil 3D), project management tools (e.g., MS Project), and Microsoft Office Suite.
• Strong knowledge of building codes, local contract law, and industry standards.
• Familiarity with construction cost estimation software and contract management systems is an added advantage.
• Membership in relevant professional bodies (e.g., Nigerian Society of Engineers) is preferred.

Must have skills:

• Strong leadership skills with the ability to manage and inspire engineering teams and contractors.
• Excellent communication and negotiation skills, with the ability to effectively liaise with clients, stakeholders, and internal teams.
• Strong analytical thinking, problem-solving capabilities, and attention to detail.
• Ability to work under pressure, meet deadlines, and manage multiple projects simultaneously.

Application Closing Date
7th April, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: B2B Marketing Lead

Location: Nigeria
Employment Type: Full-time

Description

• Our client is looking for a data-driven, execution-focused B2B Marketing Lead who will own and optimize the organization’s marketing efforts to accelerate customer acquisition and expansion. The ideal candidate will have experience in B2B SaaS marketing, demand generation and content marketing, with a strong understanding of how to attract and engage compliance professionals, financial institutions, and fintech.
• This role requires a combination of strategy, creativity, and hands-on execution to build and scale marketing programs that drive measurable business impact.

Responsibilities
Growth & Demand Generation:

• Develop and execute customer acquisition strategies to increase inbound leads and sales pipeline.
• Optimize marketing funnels and campaigns to improve lead conversion rates through email marketing, LinkedIn, SEO, and paid campaigns.
• Leverage data-driven insights to experiment with low-cost, high-impact growth tactics.
• Develop and manage account-based marketing (ABM) campaigns for key enterprise prospects.

Thought Leadership & Content Strategy:

• Own and execute the organization’s content strategy, including blog posts, whitepapers, newsletters, case studies, and reports.
• Create compelling narratives that position the organization as a thought leader in AML, fraud prevention, and compliance.
• Manage and grow the organization’s LinkedIn presence, engaging compliance professionals with high-value content.
• Collaborate with subject matter experts to develop industry reports, guides, and insights.

Event & Community Marketing:

• Plan and execute webinars, closed-door roundtables, and compliance summits to generate leads and build brand authority.
• Drive engagement in the organization compliance community, fostering discussions around AML, fraud prevention, and regulatory compliance.
• Work closely with the sales team to leverage events for lead generation and brand positioning.

Marketing Analytics & Optimization:

• Track, analyze and report on key marketing metrics, including MQLs, SQLs, and campaign performance.
• Continuously test and refine marketing strategies based on performance data.
• Manage marketing automation and CRM tools to streamline lead nurturing and customer engagement.

Qualifications

• Minimum of 3+ years of experience in B2B marketing, growth marketing, or demand generation, preferably in SaaS, fintech, or regtech.
• Proven ability to drive customer acquisition through content, digital marketing, and lead generation strategies.
• Strong understanding of financial institutions, fintech and compliance professionals.
• Data-driven mindset with expertise in Google Analytics, HubSpot (or similar CRM), and marketing automation tools.
• Experience with LinkedIn marketing, SEO, email marketing, and paid campaigns.
• Ability to collaborate cross-functionally with sales, product, and customer success teams.
• Self-starter with a track record of success in fast-paced, resource-constrained environments.
• Experience in compliance, AML, or regulatory tech marketing and building B2B communities from scratch.
• A track record of marketing SaaS products to financial institutions.
• Experience scaling marketing in an early-stage startup

Must Have Skills:

• Strong communication and collaboration skills.
• Excellent attention to detail, creativity, and storytelling skills.
• Ability to work under tight deadlines and manage multiple projects simultaneously.

Application Closing Date
16th May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Content Associate

Location: Nigeria
Employment Type: Full-time

Description

• Our client is looking for a Digital Content Associate who will be responsible for creating high-quality graphics and video content for social media, marketing campaigns, and other digital platforms. This role requires a mix of creativity, technical skills, and an understanding of social media trends to ensure our content resonates with our target audience.

Responsibilities

• Design LinkedIn posts, infographics, event banners, and marketing materials.
• Create marketing collateral for webinars, events, and product guides.
• Convert long-form content into engaging social media formats.
• Edit and produce short-form videos for LinkedIn and YouTube.
• Manage the post-production of event recap videos, social media snippets etc.
• Oversee production, scheduling, recording, and editing of video content.
• Stay updated on industry trends, social media best practices, and new digital tools to enhance content creation.
• Manage and organize a library of digital assets for easy retrieval and repurposing.
• Manage the organization’s LinkedIn presence (content posting & engagement).
• Manage and optimize the organization’s YouTube channel (uploading, tagging, and SEO).
• Track and analyze performance metrics for blog content, newsletters, and social media.

Qualifications

• Bachelor’s Degree in Graphic Design, Multimedia Arts, Digital Marketing, Communications, or a related field is preferred but not required.
• Minimum of 2-3 years of proven experience in graphic design and video editing.
• Proficiency in design and editing tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Canva, CapCut, or similar software.
• Strong understanding of social media platforms and their content requirements.
• Ability to translate brand identity into visually appealing digital content

Must Have Skills:

• Strong communication and collaboration skills.
• Excellent attention to detail, creativity, and storytelling skills.
• Ability to work under tight deadlines and manage multiple projects simultaneously.

Application Closing Date
16th May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Group Head, Human Resources

Location: Nigeria
Employment Type: Full-time

Job Description

• We are looking to hire a Group Head, Human Resources who will oversee the development and implementation of HR strategies, policies, and programs across the company and its subsidiaries.
• This role ensures the alignmentof HR practices with the company’s objectives while fostering a high-performing workforce.
• The group headwill lead and manage the HR team across multiple business units and locations, driving talent acquisition,performance management, employee relations, and compliance.

Responsibilities
Strategic HR Leadership:

• Develop and Implement group-wide HR strategies aligned with the company’s goals.
• Collaborate with management to forecast workforce needs and develop talent acquisition strategies.
• Provide Insights and guidance on organizational structure, succession planning, and workforce planning.
• Develop and monitor HR metrics to evaluate the effectiveness of HR initiatives.
• Prepare a report for management on key HR trends and recommendations.

Talent Acquisition

• Oversee recruitment processes to attract, select, and onboard top talent.
• Design retention strategies to reduce turnover and increase employee engagement.
• Promote diversity, equity, and inclusion initiatives across the organization.

Learning and Development

• Design and Oversee training programs to develop employee skills and learning capabilities.
• Establish career development frameworks and succession planning.

Performance Management

• Lead the implementation of performance appraisal systems and employee objectives framework.
• Provide support to team lead on performance improvement plans.

Employee Relations and Compliance

• Ensure compliance with Labour laws, regulations, and organizational policies.
• Foster a positive workplace culture and address employee concerns effectively.
• Lead conflict resolution processes and investigations as needed.

Qualifications

• Bachelor’s degree in human resources, industrial relations, and related fields.
• Minimum of 6-7 years of progressive HR experience.
• Strong Understanding of HR best practices and employment law.
• Professional certification in HR management (SPHR, GPHR etc).
• Experience in the energy and infrastructure sector is a plus.

Must have skills

• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Analytical mindset with strong problem-solving abilities.
• Expertise in organizational development and change management.

Application Closing Date
21st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Program Manager

Location: Nigeria
Employment Type: Full-time

Description 

• Our client is looking to hire an innovative Program Manager to coordinate STEM-related initiatives at their organization.
• The ideal candidate will ensure the successful development, implementation, and evaluation of programs that inspire and challenge students, engage the community, and align with our educational goals.

Responsibilities

• Collaborate with educators and school leadership to design and implement engaging STEM programs.
• Develop schedules, budgets, and resource plans to ensure program success.
• Serve as the primary point of contact for program stakeholders, including staff, students, parents, and community partners.
• Coordinate events such as STEM fairs, robotics competitions, and guest speaker sessions.
• Research and integrate new technologies and best practices into curriculum planning.
• Monitor program outcomes, collect feedback, and prepare reports to evaluate success and identify areas for improvement.
• Pursue partnerships with local businesses, universities, and other organizations to enhance program offerings.
• Provide ongoing support and training to teachers involved in STEM education.

Qualifications

• Bachelor’s Degree in Education, STEM-related fields, or Program Management.
• Minimum of 3-5 years proven experience in project or program management, preferably in an educational setting.
• Familiarity with K-12 STEM curriculum and teaching methodologies.
• Proficiency with technology tools commonly used in education.

Must have Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Passion for STEM education and a commitment to inspiring students.

Application Closing Date
11th April, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Branch Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is seeking a dynamic and experienced Branch Manager to lead their store and ensure its success by delivering exceptional customer experiences, driving sales growth, and managing day-to-day operations.
• This role requires a results-driven individual with excellent leadership skills and a strong passion for retail and luxury goods.

Responsibilities
Operational Leadership:

• Oversee daily store operations, ensuring smooth functioning and adherence to company standards.
• Maintain store visual standards, ensuring a premium and inviting environment.
• Manage inventory levels and ensure accurate stock management, ordering, and replenishment.

Sales Performance:

• Drive sales to meet or exceed revenue targets.
• Analyze sales reports and KPIs, identifying areas for improvement and implementing action plans.
• Implement strategies to enhance customer acquisition, retention, and overall satisfaction.

Customer Experience:

• Deliver an exceptional and personalized shopping experience aligned with the brand’s values.
• Address and resolve customer queries and complaints professionally and effectively.

Team Management:

• Recruit, train, and mentor staff to create a high-performing and motivated team.
• Set individual and team goals, regularly evaluating performance and providing feedback.
• Foster a positive work environment that promotes teamwork, creativity, and accountability.

Brand Representation:

• Uphold the brand image by ensuring store compliance with visual merchandising and promotional guidelines.
• Act as an ambassador for the brand, promoting its values and vision.

Financial Management:

• Prepare and manage budgets, controlling costs and maximizing profitability.
• Ensure proper handling of cash, sales receipts, and banking transactions.

Compliance and Safety:

• Ensure compliance with company policies, health and safety standards, and local regulations.
• Address and mitigate any risks related to store operations.

Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field.
• Minimum of 5-7 years proven experience as a Branch Manager, Store Manager in business development or sales, with a proven track record in driving market growth and implementing successful initiatives in retail or luxury industries highly preferred.
• Proficient in major administrative applications and software – Microsoft Word, Microsoft Excel, Microsoft Office suite, programs and project management tools like Microsoft Project and SharePoint
• Solid understanding of retail KPIs and a track record of achieving sales targets.
• Proficiency in retail management systems and POS software.
• A strong sense of style, fashion, or luxury product knowledge is preferred.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
• Extensive experience of managing different teams in luxury business.

Must have skills:

• Excellent communication and interpersonal skills to engage with customers and staff.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Evidence of well-developed leadership skills.
• Able to adapt and succeed in a changing environment
• Excellent negotiation skills
• Able to use these relationships to deliver service improvements
• Demonstrate ability to motivate and communicate with others at all levels
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.

Application Closing Date
28th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online