Recruitment at Cobranet Limited

Cobranet Limited is a leading Internet Service Provider (ISP) offering Fiber-to-the-Office (FTTO) and Fiber-to-the-Home (FTTH) solutions to businesses and individuals across Nigeria. We are committed to delivering high-speed, reliable, and innovative connectivity solutions tailored to meet the growing demands of enterprises and SMEs.

We are recruiting to fill the position below:

Job Title: Support Engineer

Location: Nigeria
Employment Type: Full-time

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).

Personal Responsibilities

• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications

• Preferred: B.Sc / HND in Computer Science.

Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• 1 – 5 years work experience.
• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Application Closing Date
3rd April, 2025.

How to Apply
Interested and qualified candidates should send their detailed CV to: support.hire@cobranet.ng using the Job Title as the subject of the mail.

Job Title: Enterprise Sales Executive

Location: Nigeria
Employment Type: Full-time

Responsibilties

• Prospecting & Lead Generation: Identify and target potential enterprise clients, including SMEs, corporate organizations, and government institutions.
• Sales & Business Development: Develop and execute sales strategies to achieve and exceed revenue targets.
• Client Relationship Management: Build and maintain strong relationships with key decision-makers and stakeholders.
• Consultative Selling: Understand client needs and propose tailored FTTO, FTTH, and broadband solutions that align with their business objectives.
• Negotiation & Closing Deals: Prepare proposals, negotiate contract terms, and close high-value deals.
• Sales Reporting & Forecasting: Track sales activities, pipeline progress, and revenue performance using CRM tools.
• Market Research & Competitor Analysis: Stay updated on industry trends, market conditions, and competitor activities to identify growth opportunities.
• Collaboration & Teamwork: Work closely with the technical, marketing, and customer support teams to ensure seamless service delivery and client satisfaction.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.

Salary
N300,000 monthly.

Application Closing Date
4th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: emeka.dickson@cobranet.ng using the Job Title as the subject of the email.

Job Title: Field Engineer

Location: Nigeria
Employment Type: Full-time

Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualifications and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver’s license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Title as the subject of the email.

Job Title: NOC Engineer

Location: Nigeria
Employment Type: Full-time

Job Description

• Perform general “system administration” tasks on all elements of the network
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro-actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network-reported and customer-reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Education and qualifications

• B.Sc Degree / HND qualification in Computer Engineering / Telecommunications
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment. •
• Very Good understanding of Fixed Wireless communications Technology
• Cisco CCNA/CCNP certification.
• Knowledgeable to Manage Cisco switches
• Interested candidates must be able to work on a 24/7 shift Rotation

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using “NOC Engineer” as the subject of the email.

Job Title: Site Reliability Engineer (SRE)

Location: Nigeria
Job Type: Full-time

Job Summary

• As a Site Reliability Engineer (SRE), you will play a critical role in ensuring the uptime, scalability, and resilience of our systems.
• You’ll combine software engineering with operations to build high-performing, self-healing infrastructure, ensuring that Sterling’s digital platforms run seamlessly with minimal disruptions.
• You will oversee the uptime and performance of our core infrastructure, proactively identifying and resolving issues before they impact users. Beyond just fixing problems, you will champion automation, streamline processes, and drive initiatives that improve system resilience.
• Collaboration is at core of our processes and the heart of role. You will work closely with development teams to embed reliability into our applications, define service level objectives, and implement best practices such as Chaos Engineering and disaster recovery planning.
• Your ability to analyze root causes, optimize performance, and enhance monitoring will be essential in keeping our systems running smoothly.
• Success in this role requires a deep technical understanding of cloud and network management, server administration, automation, and risk management.
• More importantly, you must have a problem-solving mindset, take initiative, and be driven by continuous improvement.
• If you are passionate about building robust systems, improving efficiency, and delivering seamless customer experiences, then Sterling is the place for you.

What You Bring to the Table

• A proactive mindset, always anticipating and addressing potential issues before they arise.
• Strong knowledge of application, server, and network architecture.
• High emotional intelligence, enabling effective collaboration and conflict resolution.
• Accountability, integrity, and a commitment to delivering excellence.
• A passion for continuous learning and adapting to new technologies.
• Excellent verbal and written communication skills.
• Exceptional troubleshooting skills, with the ability to diagnose and resolve complex issues swiftly.
• If this sounds like you, let’s shape the future of digital experiences.

What’s in it for you and more?
At the very core of our business are our people. We are committed to investing in our people to ensure that they are their best selves, do great work, and live a fulfilling life outside work.

• Robust reward package
• Health and wellness benefits
• Annual vacation
• Flexible work options
• A continuous learning environment and training to ensure that you are successful in your role
• An environment of growth (Internal mobility and professional growth)
• An amazing work culture for builders like yourself.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Relationship / Retention Manager

Location: Nigeria

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients’ payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Qualifications & Experience

• BSc/HND in any related field or equivalent.
• 3+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Specialization:

• Client Relationship Management
• Retention, Debt Recovery
• Revenue Collection
• Account Reconciliation.

Skills and Specifications:

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using “CUSTOMER RELATIONSHIP MANAGER” as the subject of the email.