Recruitment at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Claims Operations Associate

Location: Nigeria (Remote)
Employment Type: Contract

Job Description

• The Claims Operations Associate is responsible for managing claims and approvals processes, and the scope of work includes vetting health insurance claims and approval from service providers, reconciling payments and negotiating and uploading claim tariffs.

Key Responsibilities

• Examine and approve or reject healthcare providers’ claims to meet set targets.
• Investigate claims for fraud, waste, and abuse.
• Promptly resolve escalated approval requests for care.
• Negotiate tariffs and update the providers’ dashboard and execute other elements of tariff management.
• Collaborate with the technology team to improve the processes claims, tariff and approvals management system.
• Collaborate with customer success and provider relations teams to ensure customer satisfaction goals.

Requirements

• Minimum of a First Degree in Medicine, Nursing or Pharmacy and completion of internship or houseman ship.
• Previous experience in a claim examiner role is a major advantage.
• Excellent numeracy, analytical and problem-solving skills.
• A high-level of responsiveness is essential and openness to working shifts including occasional weekends.
• Strong medical and clinical knowledge and experience.
• Excellent interpersonal and communication skills.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Competitive Salary (N250,000 – N350,000 Monthly) and Benefits
• Hybrid, Flexible Environment
  Experience the best of both worlds with our hybrid setup—work from home when you need focus, and connect with a vibrant, collaborative team in the office.
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Software Engineer (Full-Stack)

Location: Nigeria (Remote)
Employment Type: Full Time

Description 

• As a Senior Software Engineer at Reliance Health, you will play a pivotal role in developing, maintaining and optimizing the software used by our customers, our staff and our healthcare partners.
• You will collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to identify opportunities for automation and to streamline our user experiences and processes.
• Through your expertise in software engineering, you will contribute to the evolution of the Reliance Health platform, creating delightful and efficient interactions that empower our customers whilst maintaining rigorous standards of quality and security.

Responsibilities
Backend Development Responsibilities:

• Backend Development: Design, develop, test, and maintain backend services and APIs using one of the following technologies: PHP (Laravel), Node.js, or Java (Spring Boot). Experience in full-stack development is an advantage.
• Database Management: Work with various database systems (primarily MySQL and PostgreSQL) to optimize data storage and retrieval.
• API Integration: Collaborate with frontend and mobile app developers to ensure seamless integration with frontend systems and third-party APIs with REST.
• Performance Optimization: Identify and address performance bottlenecks and optimize code for appropriate scalability and efficiency.
• Security: Implement security best practices to protect data and systems from potential threats and vulnerabilities.
• Code Quality: Write clean, maintainable, and well-documented code, and participate in code reviews to ensure code quality and adherence to coding standards.
• Testing: Develop and maintain unit tests, integration tests, and automated testing processes to ensure software reliability.
• Collaboration: Collaborate closely with product managers, designers, and other engineers to understand requirements and deliver solutions that align with business goals.
• Pair programming is the norm
• Agile Development: Contribute to an agile development environment, participate in sprint planning, and help drive the development process.
• Learning and Growth: Stay updated on industry trends and emerging technologies to continuously improve your skills and contribute to the team’s technical excellence.

Frontend Development Responsibilities:

• React Development: Design, develop, and maintain web applications using React.js, ensuring a responsive and intuitive user interface.
• State Management: Implement state management solutions (e.g., Redux, Mobx) to manage complex application states efficiently.
• Component Development: Create reusable UI components that can be easily integrated into different parts of the application.
• RESTful API Integration: Collaborate with backend developers to consume RESTful APIs and ensure seamless data flow between the frontend and backend systems.
• Performance Optimization: Identify and address performance bottlenecks and optimize frontend code for speed and efficiency.
• User Experience (UX): Work closely with product designers to translate design mockups and wireframes into pixel-perfect, user-friendly interfaces.
• Cross-Browser Compatibility: Ensure that web applications are compatible with various browsers and devices.

Requirements
Backend Heavy:

• 6+ years of experience in Software Engineering working with either PHP (Laravel), Node.js, or Java (Spring Boot).
• Strong understanding of software engineering principles and design patterns.
• Experience with database systems, API development, and cloud services (e.g., AWS, Azure, GCP).
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Agile development experience is a plus.

Frontend Heavy:

• 7+ years of experience in frontend development, with a strong focus on React.
• Knowledge of, and experience in the creation of WordPress themes.
• Proficiency in JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries such as Redux or Mobx.
• Familiarity with RESTful APIs and asynchronous programming.
• Strong understanding of responsive web design and cross-browser compatibility.
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Agile development experience is a plus.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Pharmacy Technician (RFC Gbagada)

Location: Nigeria
Category: Clinical Services

Description

• We’re recruiting to fill the role of a Pharmacy Technician. This role is responsible for dispensing medications, packaging prescriptions and providing excellent counseling for the patients seen at our clinics.
• The pharmacy technician will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Responsibilities

• Providing friendly and attentive customer service is paramount. Handle tickets/ escalations raise by the customer care team, answer inquiries, and direct them to appropriate team or personnel.
• Assisting in managing prescription orders. This involves data entry tasks such as creating new prescriptions, updating patient information, updating already created prescriptions, updating the statuses of prescriptions, and other relevant tasks.
• Maintaining adequate stock levels of medications and other pharmaceutical products. This includes monitoring inventory, restocking shelves, and alerting the pharmacist and pharmacy technician when stock levels are low.
• Providing administrative support to the pharmacy team, which may include filing paperwork, organizing records, and managing incoming and outgoing correspondence.
• Coordinating with suppliers and service providers is crucial for efficient pharmacy operations. You will manage relationships with vendors, place orders, track deliveries, and resolve any issues that may arise.
• Working closely with pharmacists, other pharmacy technicians, doctors, nurses and customer care staff to ensure smooth operations and provide excellent customer service

Requirements

• Certificate of Pharmacy Technician is compulsory.
• Registration with the Board of Pharmacy and current practicing license as a Pharmacy Technician is required.
• Minimum of 1 year experience working as a Pharmacy Technician.
• Ability to process prescriptions electronically and ensure all information is accurate and complete.
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools including Microsoft Office suite of products and inventory software.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.
• Supply and inventory management skills.
• Good knowledge of dispensing commonly prescribed medication

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Administrative Officer

Location:Nigeria

Job Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Responsibilities

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.

Requirements

• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Lead (RFC Ajah)

Location: Lekki, Lagos
Employment Type: Full-time

Description

• We are looking for an Operations Lead will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Abuja location of Reliance Family Clinics.

Responsibilities

• Supervise the maintenance of all facilities, equipment and assets of the clinic.
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc.
• Coordinate all patient scheduling and patient communications.
• Plan and execute all clinic projects such as corporate and community health talks and outreaches.
• Ensure accurate documentations and safe record keeping of expenses, revenues, patient data and other critical information.
• Train admin staff members and new employees on the use clinical software and integration with their processes.
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations.
• Manage logistics of patients and products, and related resources.
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices)
• Ensure the effective use of Tech in Admin processes and promote improvement of processes across the line.
• Serve as the final backup in periods the Admin desk is unstaffed.

Requirements

• Tertiary education in a reputable institution
• Minimum of 2 years of experience in operations management in a service industry
• Experience in healthcare administration and operations is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy and analytical skills
• Tech-savvy and proficiency with productivity tools such as Microsoft Office Suites
• Strong communication – written and oral
• Comfortable working in and across teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online